Skip to main content

2016 | OriginalPaper | Buchkapitel

Exploring Critical Success Factors of Mobile Recommendation Systems: The End User Perspective

verfasst von : Yan Sun, Woon Kian Chong, Ka Lok Man, Seungmin Rho, Dejun Xie

Erschienen in: Transactions on Engineering Technologies

Verlag: Springer Singapore

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This study is intended to critically explore key factors for the user experience of mobile recommendations, evaluate the findings, and use the generated critical success factors (CSFs) to propose a framework to assist in the Chinese mobile marketplace. The proposed framework provides a guideline for academics and practitioners and highlights the significant role of each factor in developing and sustaining effective mobile recommendation systems practice. The findings can help managers to derive a better understanding and measurement of mobile marketing activities that appropriately balance between traditional and mobile marketing practices. At the same time, the CSFs can be integrated into the companies to determine the level of marketing performance in mobile marketplace.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Pathak B, Garfinkel R, Gopal R, Venkatesan R, Yin F (2010) Empirical analysis of the impact of recommender systems on sales. J Manage Inf Syst 27(2):159–188CrossRef Pathak B, Garfinkel R, Gopal R, Venkatesan R, Yin F (2010) Empirical analysis of the impact of recommender systems on sales. J Manage Inf Syst 27(2):159–188CrossRef
2.
Zurück zum Zitat Park DH, Kim HK, Choi IY, Kim JK (2012) A literature review and classification of recommender systems research. Expert Syst Appl 40:10059–10072CrossRef Park DH, Kim HK, Choi IY, Kim JK (2012) A literature review and classification of recommender systems research. Expert Syst Appl 40:10059–10072CrossRef
3.
Zurück zum Zitat Bobadilla J, Ortega F, Hernando A, Gutierrez A (2013) Recommender systems survey. Knowl-Based Syst 46:109 Bobadilla J, Ortega F, Hernando A, Gutierrez A (2013) Recommender systems survey. Knowl-Based Syst 46:109
4.
Zurück zum Zitat Konstan J, Riedl J (2012) Recommender systems: from algorithms to user experience. User Model User-Adap Inter 22(1/2):101–123CrossRef Konstan J, Riedl J (2012) Recommender systems: from algorithms to user experience. User Model User-Adap Inter 22(1/2):101–123CrossRef
5.
Zurück zum Zitat Gallego D, Woerndl W, Huecas G (2013) Evaluating the impact of proactivity in the user experience of a context-aware restaurant recommender for Android smartphones. J Syst Archit 59(9):748 Gallego D, Woerndl W, Huecas G (2013) Evaluating the impact of proactivity in the user experience of a context-aware restaurant recommender for Android smartphones. J Syst Archit 59(9):748
6.
Zurück zum Zitat Shani G, Gunawardana A (2013) Tutorial on application-oriented evaluation of recommendation system. AI Commun 26(2):225–236MathSciNet Shani G, Gunawardana A (2013) Tutorial on application-oriented evaluation of recommendation system. AI Commun 26(2):225–236MathSciNet
8.
Zurück zum Zitat Aldrich SE (2014) Recommender systems in commercial use. AI Mag 32(3):28–34 Aldrich SE (2014) Recommender systems in commercial use. AI Mag 32(3):28–34
9.
Zurück zum Zitat Hostler RE, Yoon VY, Guimaraes T (2012) Recommendation agent impact on consumer online shopping: the movie magic case study. Expert Syst Appl 39(3):2989 (2012) Hostler RE, Yoon VY, Guimaraes T (2012) Recommendation agent impact on consumer online shopping: the movie magic case study. Expert Syst Appl 39(3):2989 (2012)
10.
Zurück zum Zitat Pu P, Li C, Kumar P (2008) Evaluating product search and recommender systems for E-commerce environments. Electron Commer Res 8(1/2):1–27CrossRefMATH Pu P, Li C, Kumar P (2008) Evaluating product search and recommender systems for E-commerce environments. Electron Commer Res 8(1/2):1–27CrossRefMATH
11.
Zurück zum Zitat Dabrowski M, Acton T (2013) The performance of recommender systems in online shopping: a user-centric study. Expert Syst Appl 40(14):5551 Dabrowski M, Acton T (2013) The performance of recommender systems in online shopping: a user-centric study. Expert Syst Appl 40(14):5551
12.
Zurück zum Zitat Polatidis N, Georgiadis C (2013) Mobile recommender systems: an overview of technologies and challenges. In: Informatics and applications (ICIA), second international conference on IEEE, pp 282–287 Polatidis N, Georgiadis C (2013) Mobile recommender systems: an overview of technologies and challenges. In: Informatics and applications (ICIA), second international conference on IEEE, pp 282–287
13.
Zurück zum Zitat Gavalas D, Konstantopoulos C, Mastakas K, Pantziou G (2014) Mobile recommender systems in tourism. J Netw Comput Appl 39:319–333CrossRef Gavalas D, Konstantopoulos C, Mastakas K, Pantziou G (2014) Mobile recommender systems in tourism. J Netw Comput Appl 39:319–333CrossRef
14.
Zurück zum Zitat Joon YC, Hee SS, Soung HK (2007) MCORE: a context-sensitive recommendation system for the mobile Web. Expert Syst 24(1):32–46 Joon YC, Hee SS, Soung HK (2007) MCORE: a context-sensitive recommendation system for the mobile Web. Expert Syst 24(1):32–46
15.
Zurück zum Zitat Xia X, Wang X, Li J, Zhou X (2014) Multi-objective mobile app recommendation: a system-level collaboration approach. Comput Electr Eng 40(1):203 Xia X, Wang X, Li J, Zhou X (2014) Multi-objective mobile app recommendation: a system-level collaboration approach. Comput Electr Eng 40(1):203
16.
Zurück zum Zitat Jannach D (2011) Recommender systems: an introduction. Cambridge University Press, New York Jannach D (2011) Recommender systems: an introduction. Cambridge University Press, New York
17.
Zurück zum Zitat Owusu TD, Hoffman C (2014) The personalization and prediction innovation of mobile recommender systems. Issues Inf Syst 15(2):168–174 Owusu TD, Hoffman C (2014) The personalization and prediction innovation of mobile recommender systems. Issues Inf Syst 15(2):168–174
18.
Zurück zum Zitat Gao H, Wang S, Yang B, Yang H (2014) User preference-oriented collaborative recommendation algorithm in E-commerce. J Softw 9(7):1886 Gao H, Wang S, Yang B, Yang H (2014) User preference-oriented collaborative recommendation algorithm in E-commerce. J Softw 9(7):1886
19.
Zurück zum Zitat Shen X, Sun Y, Wang N (2013) Recommendations from friends anytime and anywhere: toward a model of contextual offer and consumption values. CyberPsychol Behav Soc Network 16(5):349–356CrossRef Shen X, Sun Y, Wang N (2013) Recommendations from friends anytime and anywhere: toward a model of contextual offer and consumption values. CyberPsychol Behav Soc Network 16(5):349–356CrossRef
20.
Zurück zum Zitat Tintarev N, Masthoff J (2012) Evaluating the effectiveness of explanations for recommender systems. User Model User-Adap Inter 22(4/5):399–439CrossRef Tintarev N, Masthoff J (2012) Evaluating the effectiveness of explanations for recommender systems. User Model User-Adap Inter 22(4/5):399–439CrossRef
21.
Zurück zum Zitat Pu P, Li C, Hu R (2012) Evaluating recommender systems from the user’s perspective: survey of the state of the art. User Model User-Adap Inter 22(4/5):317–355CrossRef Pu P, Li C, Hu R (2012) Evaluating recommender systems from the user’s perspective: survey of the state of the art. User Model User-Adap Inter 22(4/5):317–355CrossRef
22.
Zurück zum Zitat Liu Q, Ma H, Chen E, Xiong H (2013) A survey of context-aware mobile recommendations. Int J Inf Technol Decis Making 12(1):139–172CrossRef Liu Q, Ma H, Chen E, Xiong H (2013) A survey of context-aware mobile recommendations. Int J Inf Technol Decis Making 12(1):139–172CrossRef
23.
Zurück zum Zitat Knijnenburg B, Willemsen M, Gantner Z, Soncu H, Newell C (2012) Explaining the user experience of recommender systems. User Model User-Adap Inter 22(4/5):441–504CrossRef Knijnenburg B, Willemsen M, Gantner Z, Soncu H, Newell C (2012) Explaining the user experience of recommender systems. User Model User-Adap Inter 22(4/5):441–504CrossRef
24.
Zurück zum Zitat Polatidis N, Georgiadis C (2014) Factors influencing the quality of the user experience in ubiquitous recommender systems. In: Distributed, ambient, and pervasive interactions, pp 369–379 Polatidis N, Georgiadis C (2014) Factors influencing the quality of the user experience in ubiquitous recommender systems. In: Distributed, ambient, and pervasive interactions, pp 369–379
25.
Zurück zum Zitat Hor-Meyll LF, Correia LM, Ferreira JB (2014) Why should I accept ads on my mobile phone? Factors affecting the acceptance by Brazilian teenagers. Braz Bus Rev (English Edition) 11(4):130–150 Hor-Meyll LF, Correia LM, Ferreira JB (2014) Why should I accept ads on my mobile phone? Factors affecting the acceptance by Brazilian teenagers. Braz Bus Rev (English Edition) 11(4):130–150
26.
Zurück zum Zitat Oulasvirta A, Ratternbury T, Raita E (2012) Habits make smartphone use more pervasive. Pers Ubiquit Comput 16(1):105–114CrossRef Oulasvirta A, Ratternbury T, Raita E (2012) Habits make smartphone use more pervasive. Pers Ubiquit Comput 16(1):105–114CrossRef
27.
Zurück zum Zitat Bryman A (2012) Social research methods. Oxford University Press, New York Bryman A (2012) Social research methods. Oxford University Press, New York
28.
Zurück zum Zitat MarketLine Industry Profile (2014) Profile Global Mobile Phones April 2014. Mobile Phones Industry Profile: Global, pp 1–34 MarketLine Industry Profile (2014) Profile Global Mobile Phones April 2014. Mobile Phones Industry Profile: Global, pp 1–34
29.
Zurück zum Zitat MarketLine Industry Profile (2012) Mobile Phones in China September 2012, Mobile Phones Industry Profile: China, pp 1–35 MarketLine Industry Profile (2012) Mobile Phones in China September 2012, Mobile Phones Industry Profile: China, pp 1–35
30.
Zurück zum Zitat Pearson K (1901) On lines and planes of closest fit to systems of points in space. Phil Mag 2(11):559–572CrossRefMATH Pearson K (1901) On lines and planes of closest fit to systems of points in space. Phil Mag 2(11):559–572CrossRefMATH
31.
Zurück zum Zitat Russell DW (2002) In search of underlying dimensions: the use (and abuse) of factor analysis in personality and social psychology bulletin. Pers Soc Psychol Bull 28(12):1629–1646CrossRef Russell DW (2002) In search of underlying dimensions: the use (and abuse) of factor analysis in personality and social psychology bulletin. Pers Soc Psychol Bull 28(12):1629–1646CrossRef
32.
Zurück zum Zitat Wienclaw AR (2009) Correlation, research starters sociology. Res Starters, EBSCOhost, viewed 30 April 2015 Wienclaw AR (2009) Correlation, research starters sociology. Res Starters, EBSCOhost, viewed 30 April 2015
33.
Zurück zum Zitat Hair JF, Black C, Babin J, Anderson E (1998) Multivariate data analysis. Prentice Hall, Upper Saddle River, N.J Hair JF, Black C, Babin J, Anderson E (1998) Multivariate data analysis. Prentice Hall, Upper Saddle River, N.J
34.
Zurück zum Zitat Cronbach LJ (1951) Coefficient alpha and the internal structure of tests. Psychometricka 13:93–96 Cronbach LJ (1951) Coefficient alpha and the internal structure of tests. Psychometricka 13:93–96
35.
Zurück zum Zitat Gliem J, Gliem R (2003) Calculating, interpreting, and reporting Cronbach’s alpha reliability coefficient for Likert-type scales. Midwest research-to-practice conference in adult, continuing, and community education Gliem J, Gliem R (2003) Calculating, interpreting, and reporting Cronbach’s alpha reliability coefficient for Likert-type scales. Midwest research-to-practice conference in adult, continuing, and community education
36.
Zurück zum Zitat Kline P (2000) The handbook of psychological testing. Routledge, London Kline P (2000) The handbook of psychological testing. Routledge, London
37.
Zurück zum Zitat George D, Mallery P (2003) SPSS for windows step by step: a simple guide and reference. Allyn & Bacon, Boston George D, Mallery P (2003) SPSS for windows step by step: a simple guide and reference. Allyn & Bacon, Boston
38.
Zurück zum Zitat Bartlett MS (1950) Tests of significance in factor analysis. Br J Psychol 3:77–85 Bartlett MS (1950) Tests of significance in factor analysis. Br J Psychol 3:77–85
39.
Zurück zum Zitat Kaiser HF, Rice J (1974) Little jiffy, mark iv. Educ Psychol Measur 34(1):111–117CrossRef Kaiser HF, Rice J (1974) Little jiffy, mark iv. Educ Psychol Measur 34(1):111–117CrossRef
40.
Zurück zum Zitat Brace N, Snelgar R, Kemp R (2012) SPSS for psychologists. Psychology Press, New York Brace N, Snelgar R, Kemp R (2012) SPSS for psychologists. Psychology Press, New York
41.
Zurück zum Zitat Kutner MH, Nachtsheim CJ, Neter J (2004) Applied linear regression models. McGraw-Hill Irwin, New York Kutner MH, Nachtsheim CJ, Neter J (2004) Applied linear regression models. McGraw-Hill Irwin, New York
42.
Zurück zum Zitat Bauer HH et al (2015) Driving consumer acceptance of mobile marketing: a theoretical framework and empirical study. J Electron Commer Res 6:181–192 Bauer HH et al (2015) Driving consumer acceptance of mobile marketing: a theoretical framework and empirical study. J Electron Commer Res 6:181–192
43.
Zurück zum Zitat Sultan F, Rohm A, Gao T (2009) Factors affecting consumer acceptance of mobile marketing: a two-country study of youth markets. J Interact Mark 23:308–320CrossRef Sultan F, Rohm A, Gao T (2009) Factors affecting consumer acceptance of mobile marketing: a two-country study of youth markets. J Interact Mark 23:308–320CrossRef
44.
Zurück zum Zitat Tsang MM, Ho SC, Liang TP (2004) Consumer attitudes toward mobile advertising: an empirical study. Int J Electron Commer 8:65–78 Tsang MM, Ho SC, Liang TP (2004) Consumer attitudes toward mobile advertising: an empirical study. Int J Electron Commer 8:65–78
45.
Zurück zum Zitat Zhang J, Mao E (2008) Understanding the acceptance of mobile SMS advertising among young Chinese consumers. Psychol Mark 25(8):787–805CrossRef Zhang J, Mao E (2008) Understanding the acceptance of mobile SMS advertising among young Chinese consumers. Psychol Mark 25(8):787–805CrossRef
46.
Zurück zum Zitat Sun Y, Chong K, Han YS, Rho S, Man KL (2015) Key factors affecting user experience of mobile recommendation systems. In: Lecture notes in engineering and computer science: proceedings of the international multiconference of engineers and computer scientists, 18–20 March, 2015, Hong Kong, pp 724–728 Sun Y, Chong K, Han YS, Rho S, Man KL (2015) Key factors affecting user experience of mobile recommendation systems. In: Lecture notes in engineering and computer science: proceedings of the international multiconference of engineers and computer scientists, 18–20 March, 2015, Hong Kong, pp 724–728
Metadaten
Titel
Exploring Critical Success Factors of Mobile Recommendation Systems: The End User Perspective
verfasst von
Yan Sun
Woon Kian Chong
Ka Lok Man
Seungmin Rho
Dejun Xie
Copyright-Jahr
2016
Verlag
Springer Singapore
DOI
https://doi.org/10.1007/978-981-10-0551-0_4

Neuer Inhalt