Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Bücher
Zeitschriften
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
MTZ-Fachkongress

Antriebe und Energiesysteme von morgen


Austausch von Automobil- und Energiewirtschaft

Am 14./15. Mai geht es in Chemnitz um die Mobilitätswende durch Elektro- und Wasserstofffahrzeuge.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Assessment of the Perception of Usage of Facebook as a Business Tool in SMEs Through the Technological Acceptance Model (TAM) and Structural Equation Modeling Kapitel lesen Erstes Kapitel lesen

2023 | OriginalPaper | Buchkapitel

Impact of Organizational Learning Capabilities on Service Quality of Islamic Banks Operating in Jordan

verfasst von : Sulieman Ibraheem Shelash Al-Hawary, Ibrahim Rashed Soliaman AlTaweel, Nida’a Al-Husban, Mohammad Fathi Almaaitah, Faraj Mazyed Faraj Aldaihani, Muhammad Turki Alshurideh, Doa’a Ahmad Odeh Al-Husban, Rania Ibrahim Mohammad

Erschienen in: The Effect of Information Technology on Business and Marketing Intelligence Systems

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The major aim of the study was to examine the impact of Impact of organizational learning capabilities on service quality. Therefore, it focused on Islamic banks operating in Jordan. Data were primarily gathered through self-reported questionnaires creating by Google Forms which were distributed to a purposive sample of managers via email. This study was conducted using structural equation modeling (SEM) to test hypotheses. The results show that interaction with external environment has the highest positive impact relationship on service quality. Upon study findings, the researcher recommends managers and decision makers to invest the human element continuously by involving them in the decision-making process to acquire administrative skills along with technical skills they already have.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Dubai Smart City as a Knowledge Based Economy
Nächstes Kapitel Impact of Knowledge Management on Administrative Innovation of Software Companies in Jordan
Literatur
Abbad, J., & Al-Hawary, S. I. (2011). Measuring banking service quality in Jordan: A case study of Arab bank. Abhath Al-Yarmouk, 27(3), 2179–2196.
Abu Qaaud, F., Al-Shoura, M., & Al-Hawary, S. I. (2011). The impact of the service marketing mix in the service quality of health services from the viewpoint of patients in government hospitals in Amman “A Field study.” Abhath Al-Yarmouk, 27(1B), 417–441.
Aburayya, A., Alshurideh, M., Alawadhi, D., Alfarsi, A., Taryam, M., & Mubarak, S. (2020b). An investigation of the effect of lean six sigma practices on healthcare service quality and patient satisfaction: Testing the mediating role of service quality in Dubai primary healthcare sector. Journal of Advanced Research in Dynamical and Control Systems, 12(8), 56–72.
Aburayya, A., Alshurideh, M., Al Marzouqi, A., Al Diabat, O., Alfarsi, A., Suson, R., et al. (2020a). An empirical examination of the effect of TQM practices on hospital service quality: An assessment study in UAE hospitals. Systematic Reviews in Pharmacy, 11(9), 347–362.
Ahmed, B., Sabir, H. M., Sohail, N., & Mumtaz, R. (2011). Does corporate entrepreneurship matter for organizational learning capability? A study on textile sector in Pakistan. European Journal of Business and Management, 3(7), 53–58.
Al Kurdi, B., Alshurideh, M., Salloum, S., Obeidat, Z., & Al-dweeri, R. (2020). An empirical investigation into examination of factors influencing university students’ behavior towards elearning acceptance using SEM approach. International Journal of Interactive Mobile Technologies, 14(2), 19–24.CrossRef
Alameeri, K., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The effect of work environment happiness on employee leadership. In International conference on advanced intelligent systems and informatics (pp. 668–680). Cham: Springer.
Al-Dmour, R., AlShaar, F., Al-Dmour, H., Masa’deh, R., & Alshurideh, M. T. (2021). The effect of service recovery justices strategies on online customer engagement via the role of “Customer Satisfaction” during the Covid-19 pandemic: An empirical study. In The effect of coronavirus disease (COVID-19) on business intelligence (Vol. 334, pp. 325–346).
Alegre, J., & Chiva, R. (2008). Assessing the impact of organizational learning capability on product innovation performance: An empirical test. Technovation, 28, 315–326.CrossRef
AlHamad, A., Alshurideh, M., Alomari, K., Kurdi, B., Alzoubi, H., Hamouche, S., & Al-Hawary, S. (2022). The effect of electronic human resources management on organizational health of telecommunications companies in Jordan. International Journal of Data and Network Science, 6(2), 429–438.
Al-Hawajreh, K., AL-Zeaud, H., Al-Hawary, S. I., & Mohammad, A. A. (2011). The influence of top management support and commitment on total quality management indicators from managers and heads of departments viewpoint: A case study of Sahab industrial city. Jordan Journal of Business Administration, 7(4), 557–576.
Al-Hawary, S. I. (2012). Health care services quality at private hospitals, from patient’s perspective: A comparative study between Jordan and Saudi Arabia. African Journal of Business Management, 6(22), 6516–6529.
Al-Hawary, S. I. (2013a). The role of perceived quality and satisfaction in explaining customer brand loyalty: Mobile phone service in Jordan. International Journal of Business Innovation and Research, 7(4), 393–413.CrossRef
Al-Hawary, S. I. (2013b). The roles of perceived quality, trust, and satisfaction in predicting brand loyalty: The empirical research on automobile brands in Jordan market. International Journal of Business Excellence, 6(6), 656–686.CrossRef
Al-Hawary, S. I. (2015). Human resource management practices as a success factor of knowledge management implementation at health care sector in Jordan. International Journal of Business and Social Science, 6(11/1), 83–98.
Al-Hawary, S. I., & Abu-Laimon, A. A. (2013). The impact of TQM practices on service quality in cellular communication companies in Jordan. International Journal of Productivity and Quality Management, 11(4), 446–474.CrossRef
Al-Hawary, S. I. S., & AlDafiri, M. F. S. (2017). Effect of the components of information technology adoption on employees performance of interior ministry of Kuwait state. International Journal of Academic Research in Economics and Management Sciences, 6(2), 149–169.CrossRef
Al-Hawary, S. I., & Aldaihani, F. M. (2016). Customer relationship management and innovation capabilities of Kuwait airways. International Journal of Academic Research in Economics and Management Sciences, 5(4), 201–226.
Al-Hawary, S. I., & Al-Hamwan, A. (2017). Environmental analysis and its impact on the competitive capabilities of the commercial banks operating in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 277–290.CrossRef
Al-Hawary, S. I., & Al-Menhaly, S. (2016). The quality of E-government services and its role on achieving beneficiaries satisfaction. Global Journal of Management and Business Research: A Administration and Management, 16(11), 1–11.
Al-Hawary, S. I., & Al-Namlan, A. (2018). Impact of electronic human resources management on the organizational learning at the private hospitals in the state of Qatar. Global Journal of Management and Business Research: A Administration and Management, 18(7), 1–11.
Al-Hawary, S. I. S., & Al-Rasheedy, H. H. (2021). The effect of strategic learning for human resources on dynamic capabilities of airlines companies in Kuwait. International Journal of Business Information Systems, 37(4), 421–441.CrossRef
Al-Hawary, S. I., & Al-Smeran, W. (2017). Impact of electronic service quality on customers satisfaction of Islamic banks in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 170–188.CrossRef
Al-Hawary, S. I. S., & Alwan, A. M. (2016). Knowledge management and its effect on strategic decisions of Jordanian public universities. Journal of Accounting-Business & Management, 23(2), 24–44.
Al-Hawary, S. I., & Harahsheh, S. (2014). Factors affecting jordanian consumer loyalty toward cellular phone brand. International Journal of Economics and Business Research, 7(3), 349–375.CrossRef
Al-Hawary, S. I., & Hussien, A. J. (2017). The impact of electronic banking services on the customers loyalty of commercial banks in Jordan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 7(1), 50–63.CrossRef
Al-Hawary, S. I., & Ismael, M. (2010). The effect of using information technology in achieving competitive advantage strategies: A field study on the Jordanian pharmaceutical companies. Al Manara for Research and Studies, 16(4), 196–203.
Al-Hawary, S. I., & Metabis, A. (2012). Service quality at Jordanian commercial banks: What do their customers say? International Journal of Productivity and Quality Management, 10(3), 307–334.CrossRef
Al-Hawary, S. I., & Nusair, W. (2017). Impact of human resource strategies on perceived organizational support at Jordanian public universities. Global Journal of Management and Business Research: A Administration and Management, 17(1), 68–82.
Al-Hawary, S. I., Alghanim, S., & Mohammad, A. (2011). Quality level of health care service provided by King Abdullah educational hospital from patient’s viewpoint. Interdisciplinary Journal of Contemporary Research in Business, 2(11), 552–572.
Al-Hawary, S. I. S., Mohammad, A. S., Al-Syasneh, M. S., Qandah, M. S. F., & Alhajri, T. M. S. (2020). Organisational learning capabilities of the commercial banks in Jordan: Do electronic human resources management practices matter? International Journal of Learning and Intellectual Capital, 17(3), 242–266.CrossRef
Al-Hawary, S. I., & Al-Syasneh, M. S. (2020). Impact of dynamic strategic capabilities on strategic entrepreneurship in presence of outsourcing of five stars hotels in Jordan. Business: Theory and Practice, 21(2), 578–587.
Al-Hawary, S. I., AL-Zeaud, H., & Matabes, A. (2012). Measuring the quality of educational services offered to postgraduate students at the faculty of business and finance: A field study on the universities of the north region. Al Manara for Research and Studies, 18(1), 241–278.
Al-Hawary, S. I. S., Abdul Aziz Allahow, T. J., & Aldaihani, F. M. F. (2018). Information technology and administrative innovation of the central agency for information technology in Kuwait. Global Journal of Management and Business, 18(11-A), 1–16.
Al-Khayyal, A., Alshurideh, M., Al Kurdi, B., & Aburayya, A. (2020). The impact of electronic service quality dimensions on customers’ E-shopping and E-loyalty via the impact of E-satisfaction and E-trust: A qualitative approach. International Journal of Innovation, Creativity and Change, 14(9), 257–281.
Al-Lozi, M. S., Almomani, R. Z. Q., & Al-Hawary, S. I. S. (2018). Talent management strategies as a critical success factor for effectiveness of human resources information systems in commercial banks working in Jordan. Global Journal of Management and Business Research: A Administration and Management, 18(1), 30–43.
Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2016). The role of time, communication, and cost management on project management success: An empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management, 23(1), 76–112.CrossRef
Alolayyan, M., Al-Hawary, S. I., Mohammad, A. A., & Al-Nady, B. A. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and Quality Management, 24(4), 543–565.
Alshamsi, A., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The influence of service quality on customer retention: A systematic review in the higher education. In International conference on advanced intelligent systems and informatics (pp. 404–416). Cham: Springer.
Alshurideh, M. (2022). Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan? Uncertain Supply Chain Management, 10(2), 1–8.CrossRef
Alshurideh, M., Al-Hawary, S. I., Batayneh, A. M., Mohammad, A., & Al-Kurdi, B. (2017). The impact of Islamic banks’ service quality perception on Jordanian customers loyalty. Journal of Management Research, 9(2), 139–159.CrossRef
Alshurideh, M., Salloum, S. A., Al Kurdi, B., Monem, A. A., & Shaalan, K. (2019b). Understanding the quality determinants that influence the intention to use the mobile learning platforms: A practical study. International Journal of Interactive Mobile Technologies, 13(11), 183–157.
Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2019a, October). Examining the main mobile learning system drivers’ effects: A mix empirical examination of both the expectation-confirmation model (ECM) and the technology acceptance model (TAM). In International conference on advanced intelligent systems and informatics (pp. 406–417). Cham: Springer.
Alshurideh, M., Al Kurdi, B., Salloum, S. A., Arpaci, I., & Al-Emran, M. (2020). Predicting the actual use of m-learning systems: A comparative approach using PLS-SEM and machine learning algorithms. Interactive Learning Environments, 1–15.
Alshurideh, M. T., Al Kurdi, B., Alzoubi, H. M., Ghazal, T. M., Said, R. A., AlHamad, A. Q., et al. (2022). Fuzzy assisted human resource management for supply chain management issues. Annals of Operations Research, 1–19.
Alzoubi, H. M., Alshurideh, M., Al Kurdi, B., & Inairat, M. (2020). Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context. Uncertain Supply Chain Management, 8(3), 579–588.CrossRef
Alzoubi, H., Alshurideh, M., Kurdi, B., Akour, I., & Aziz, R. (2022). Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation. International Journal of Data and Network Science, 6(2), 449–460.CrossRef
Ashal, N., Alshurideh, M., Obeidat, B., & Masa’deh, R. (2021). The impact of strategic orientation on organizational performance: Examining the mediating role of learning culture in Jordanian telecommunication companies. Academy of Strategic Management Journal, 21(Special Issue 6), 1–29.
Beheshtifar, M., Mohammad-Rafiei, R., & Nekoie-Moghadam, M. (2012). Role of career competencies in organizational learning capability. International Journal of Contemporary Research in Business, 4(8), 563–569.
Berghman, L. (2006). Strategic innovation capacity: A mixed method study on deliberate strategic learning mechanisms. Erasmus Research Institute of Management.
Bess, K. D., Perkins, D. D., & McCown, D. L. (2011). Testing a measure of organizational learning capacity and readiness for transformational change in human services. Journal of Prevention and Intervention in the Community, 39, 35–49.CrossRef
Chiva, R., & Alegre, J. (2009). Organizational learning capability and job satisfaction: An empirical assessment in the ceramictile industry. British Journal of Management, 20, 323–340.CrossRef
Cotton, J. L., Vollrath, D. A., Foggat, K. L., Lengnick-Hall, M. L., & Jennings, K. R. (1988). Employee participation: Diverse forms and different outcomes. Academy of Management Review, 13(1), 8–22.CrossRef
Daniels, K., & Bailey, A. (2012). Strategy development processes and participation in decision making: Predictors of role stressors and job satisfaction. Journal of Applied Management Studies, 8, 27–42.
Garcia, M., Llorens, M., & Verd, J. (2006). Antecedents and consequences of organizational innovation and organizational learning in entrepreneurship. Industrial Management & Data Systems, 106(1), 21–42.CrossRef
Garvin, D. A. (1993). Building a learning organization. Harvard Business Review, 71(4), 78–91.
Gear, T. R., Vince, M. R., & Minkes, A. L. (2003). Group enquiry for collective learning in organizations. Journal of Management Development, 22(2), 88–102.CrossRef
Gefan, D. (2002). Customer loyalty in e-commerce. Journal of the Association of Information System, 3(1), 27–51.CrossRef
Goh, S., & Richards, G. (1997). Benchmarking the learning capability of organizations. European Management Journal, 15(5), 757–583.CrossRef
Hasan, O., McColl, J., Pfefferkorn, T., Hamadneh, S., Alshurideh, M., & Kurdi, B. (2022). Consumer attitudes towards the use of autonomous vehicles: Evidence from United Kingdom taxi services. International Journal of Data and Network Science, 6(2), 537–550.CrossRef
Jerez-Gomez, P., Spedes-Lorente, J., & Valle-Cabrera, R. (2005). Organizational learning capability: A proposal of measurement. Journal of Business Research, 58(6), 715–725.CrossRef
Lehtinen, J. R., & Lehtinen, U. (1982). Service quality: A study of quality dimensions. Unpublished Working Paper, Helsinki: Service Management Institute.
Lukas, B. A. (1996). Striving for quality: The key role of internal and external customers. Journal of Market Focused Management, 1(2), 87–175.MathSciNetCrossRef
Mat, A., & Razak, R. C. (2011). The influence of organizational learning capability on success of technological innovation (Product) implementation with moderating effect of knowledge complexity. International Journal of Business and Social Science, 2(17), 217–225.
McGill, W. S., & Lei, D. (1992). Management practice in learning organization. Organizational Dynamics, 21(1), 5–17.CrossRef
Metabis, A., & Al-Hawary, S. I. (2013). The impact of internal marketing practices on services quality of commercial banks in Jordan. International Journal of Services and Operations Management, 15(3), 313–337.CrossRef
Nevis, E., DiBella, A. J., & Gould, J. M. (1995). Understanding organizational as learning systems. Sloan Management Review, 36(2), 73–85.
Onağ, A. O., et al. (2014). Organizational learning capability and its impact on firm innovativeness. Procedia: Social and Behavioral.
Parasurainan, A., Berry, L. L., & Zeithaini, V. A. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(Fall).
Rafiq, M., Naseer, Z., & Ali, B. (2011). Impact of emotional intelligence on organizational learning capability. International Journal of Academic Research, 3(4), 321–325.
Rashidi, M. M., Habibi, M., & JafariFarsani, J. (2010). The relationship between intellectual assets organizational learning capability at the institute for international energy studies. Management and Human Resource in the Oil Industry, 11(4), 59–76.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). Wiley.
Shamout, M., Elayan, M., Rawashdeh, A., Kurdi, B., & Alshurideh, M. (2022). E-HRM practices and sustainable competitive advantage from HR practitioner’s perspective: A mediated moderation analysis. International Journal of Data and Network Science, 6(1), 165–178.CrossRef
Thite, M. (2004). Strategic positioning of HRM in knowledge-based organizations. The Learning Organization, 11(1), 28–44.CrossRef
Tohidi, H., & Mandegari, M. (2012). Assessing the impact of organizational learning capability on firm innovation. African Journal of Business Management, 6(12), 4522–4535.
Zu’bi, Z., Al-Lozi, M., Dahiyat, S., Alshurideh, M., & Al Majali, A. (2012). Examining the effects of quality management practices on product variety. European Journal of Economics, Finance and Administrative Sciences, 51(1), 123–139.
Metadaten
Titel
Impact of Organizational Learning Capabilities on Service Quality of Islamic Banks Operating in Jordan
verfasst von
Sulieman Ibraheem Shelash Al-Hawary
Ibrahim Rashed Soliaman AlTaweel
Nida’a Al-Husban
Mohammad Fathi Almaaitah
Faraj Mazyed Faraj Aldaihani
Muhammad Turki Alshurideh
Doa’a Ahmad Odeh Al-Husban
Rania Ibrahim Mohammad
Copyright-Jahr
2023
Buch
The Effect of Information Technology on Business and Marketing Intelligence Systems

Print ISBN: 978-3-031-12381-8

Electronic ISBN: 978-3-031-12382-5

Copyright-Jahr: 2023

DOI
https://doi.org/10.1007/978-3-031-12382-5_91

Premium Partner

    Bildnachweise