nach oben

Information Systems Frontiers

Erschienen in:

01.09.2010

Increasing the efficiency of business processes using a theory of constraints

verfasst von: Seung-Hyun Rhee, Nam Wook Cho, Hyerim Bae

Erschienen in: Information Systems Frontiers | Ausgabe 4/2010

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes.

Vorheriger Artikel Ethical implications of internet monitoring: A comparative study

Nächster Artikel Specification and verification of harmonized business-process collaborations

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Nur mit Berechtigung zugänglich

Anupindi, R., et al. (2006). Managing business process flows (2nd ed.). New Jersey: Prentice Hall.

Apte, U. M., & Mason, R. O. (1995). Global disaggregation of information-intensive services. Management Science, 41(7), 1250–1262.CrossRef

Baldwin, C., & Clark, K. (1997). “Managing in an age of modularity”. Harvard Business Review.

Blinder, A. (2006). “Offshoring: the next industrial revolution?” Foreign Affairs, March/April.

Chang, D., Son, J. H., & Kim, J. H. (2002). Critical path identification in the context of a workflow. Information and Software Technology, 44(7), 405–417. doi:10.1016/S0950-5849(02)00025-3.CrossRef

Friedman, T. (2005). “It’s a flat world, after all” The New York Times, April 3.

Goldratt, E. M. (1991). The haystack syndrome. New York: North River.

Goldratt, E. M. (1992). The goal. New York: North River.

Ha, B., Bae, J., Park, Y., & Kang, S. (2006). Development of process execution rules for workload balancing on agents. Data & Knowledge Engineering, 56(1), 64–84. doi:10.1016/j.datak.2005.02.007.CrossRef

Hammer, M. (2006). The agenda: What every business must do to dominate the decade. New York: Crown Business.

Hellinger, M., Fingerhut, S. (2002). Business activity monitoring: EAI meets data warehousing. eAI Journal, 18–21, July

Hur, W., Bae, H., & Kang, S. (2003). Customizable workflow monitoring. Concurrent Engineering–Research and Applications, 11(4), 313–326.

Iansiti, M., & Levien, R. (2004). “Strategy as ecology”. Harvard Business Review, March.

Kim, J., & Segev, A. (2005). A web services-enabled marketplace architecture for negotiation process management. Decision Support Systems, 40(1), 71–87. doi:10.1016/j.dss.2004.04.005.CrossRef

Kim, Y., Bae, J., Bae, H., & Kang, S. (2004). Automatic control of workflow processes using ECA rules. IEEE Transactions on Knowledge and Data Engineering, 16(8), 1010–1023. doi:10.1109/TKDE.2004.20.CrossRef

Kim, Y., Kang, S., Kim, D., Bae, J., & Ju, K. (2000). WW-flow: web-based workflow management with runtime encapsulation. IEEE Internet Computing, 4(3), 55–64. doi:10.1109/4236.845391.CrossRef

Klein, M., & Dellarocas, C. A. (2000). Knowledge-based Approach to handling exceptions in workflow systems. Computer Supported Cooperative Work, 9, 399–412. doi:10.1023/A:1008759413689.CrossRef

Klusewitz, G., & Rerick, R. (1996). Constraint management through the drum-buffer-rope system. IEEE/SEMI Advanced Semiconductor Manufacturing Conference, 7–12.

Lawrence, P. (1997). Workflow handbook. New York: Wiley.

McCoy, D. (2004). The convergence of BPM and BAM. Gartner Research Note (SPA-20-6074).

Palmisano, S. (2006). “The globally integrated enterprise,” Foreign Affairs, May/June.

Rhee, S., Bae, H., Ahn, D., & Seo, Y. (2003).Efficient workflow management through the introduction of TOC concepts. Proceedings of The 8th Annual International Conference on Industrial Engineering Theory, Applications and Practice (IJIE2003).

Rhee, S., Bae, H., & Choi, Y. (2007). Enhancing the efficiency of supply chain processes through web services. Information Systems Frontiers, 9(1), 103–118. doi:10.1007/s10796-006-9020-5.CrossRef

Rhee, S., Song, H., Won, H. J., Ju, J., Kim, M., & Bae, H. (2005). Process-oriented development of job manual system. Lecture Notes in Computer Science, 3482, 1259–1268.CrossRef

Sayal, M., Casati, F., Dayal, U., & Shan, M.-C. (2002). Integrating workflow management systems with business-to-business interaction standards. Proceedings of the 18th International Conference on Data Engineering.

Smith, H., & Fingar, P. (2003). Business process management—The third wave. Florida: Meghan-Kiffer.

Son, J. H., & Kim, M. H. (2001). Improving the performance of time-constrained workflow processing. Journal of Systems and Software, 58(3), 211–219. doi:10.1016/S0164-1212(01)00039-5.CrossRef

van der Aalst, W. M. P., ter Hofstede, A. H. M., Kiepuszewski, B., & Barros, A. P. ( 2000). Advanced workflow patterns. Lecture notes in Computer Science, 1901, 18–19.CrossRef

Wegner, P. (1997). Why interaction is more powerful than algorithms. Communications of the ACM, 40(5). doi:10.1145/253769.253801.

Wei, C., Liu, P. H., & Tsai, Y. C. (2002). Resource-constrained project management using enhanced theory of constraint. International Journal of Project Management, 20(7), 561–567. doi:10.1016/S0263-7863(01)00063-1.CrossRef

Workflow Management Coalition. (1999a). Process definition interchange, WfMC-TC-1016-P. Florida: Lighthouse Point.

Workflow Management Coalition. (1999b). Terminology & glossary, WFMC-TC-1011. Florida: Lighthouse Point.

Workflow Management Coalition. (2003). Pacific rim excellence award: workflow—Korea First Bank.

Yefim, V. (2001). Natis application server scenario: from stovepipes to services, Gartner AV-14-5983.

Zhao, J. L., & Stohr, E. A. (1999). Temporal workflow management in a claim handling system. SIGSOFT: Software Engineering Notes, 24(2), 187–195. doi:10.1145/295666.295687.CrossRef

Zhao, J. L., Tanniru, M., & Zhang, L. J. (2007). Services computing as the foundation of enterprise agility. Information Systems Frontiers, 9(1), 1–8. doi:10.1007/s10796-007-9023-x.CrossRef

Titel: Increasing the efficiency of business processes using a theory of constraints
verfasst von: Seung-Hyun Rhee
Nam Wook Cho
Hyerim Bae
Publikationsdatum: 01.09.2010
Verlag: Springer US
Erschienen in: Information Systems Frontiers / Ausgabe 4/2010
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-008-9145-9

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 4/2010

Hacker Taggers: A new type of hackers

Ethical implications of internet monitoring: A comparative study

Analysis of MySpace user profiles

Ethics and information systems — Guest editors’ introduction

Agents of responsibility—freelance web developers in web applications development

Users’ involvement may help respect social and ethical values and improve software quality

Premium Partner