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Erschienen in:
Introduction to Smart Service Management Kapitel lesen Erstes Kapitel lesen

2020 | OriginalPaper | Buchkapitel

Industrial Maintenance in the Digital World

verfasst von : Michael Vössing, Niklas Kühl

Erschienen in: Smart Service Management

Verlag: Springer International Publishing

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Abstract

For most industrial goods, markets have become global and highly competitive. Manufacturers, whose products are reaching the maturity phase of their life cycles, have to differentiate their offerings through complementary services (e.g., maintenance, repair, and overhaul). Driven by changing customer demand and the widespread adoption of cyber-physical systems, maintenance providers are pursuing performance or facilitator contracts as well as condition- and prediction-based maintenance policies to differentiate their offerings. However, many companies struggle to adapt their processes and develop sustainable offerings—even though these changes could address the principal-agent problem associated with maintenance outsourcing. This chapter outlines why innovation in industrial maintenance requires an integrated approach that leverages these opportunities simultaneously and how this approach addresses the principal-agent problem associated with maintenance outsourcing.

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Vorheriges Kapitel Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems
Nächstes Kapitel Introduction to Smart Service Design
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Metadaten
Titel
Industrial Maintenance in the Digital World
verfasst von
Michael Vössing
Niklas Kühl
Copyright-Jahr
2020
Buch
Smart Service Management

Print ISBN: 978-3-030-58181-7

Electronic ISBN: 978-3-030-58182-4

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-58182-4_3

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