Ausgabe 4/2009
Special Issue on Service Systems Management and Engineering - Part I
Inhalt (4 Artikel)
Original Article
The service system is the basic abstraction of service science
Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer
Open Access
Original Article
Designing service systems by bridging the “front stage” and “back stage”
Robert J. Glushko, Lindsay Tabas
Open Access
Original Article
A service accountability framework for QoS service management and engineering
Kwei-Jay Lin, Soo Ho Chang
Original Article
A combinatorial intra-enterprise exchange for logistics services
Michael Schwind, Oleg Gujo, Jens Vykoukal