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Erschienen in:
2018 | OriginalPaper | Buchkapitel
6. IT Reporting
verfasst von : Lionel Pilorget, Thomas Schell
Erschienen in: IT Management
Verlag: Springer Fachmedien Wiesbaden
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Abstract
There are many projects and services running in parallel within the IT organization. In addition, activities such as audits, benchmarks or risk assessments are also conducted.
In such a complex environment, it is challenging to keep track of the big picture. However, transparency is of the essence. Key is the organization’s ability to capitalize on past experience as opposed to operating in an ad-hoc modus. IT reporting provides an excellent opportunity to keep an overview over activities and thus enables control and guidance.
An abundance of performance reporting models is available and can be successfully combined with the definition of IT processes to design a reporting structure.
Two approaches are presented and tested: bottom-up versus top-down. This chapter helps you to find out, which approach is best suited to have an effective IT reporting in place.