Business & Information Systems Engineering OnlineFirst articles

The business process management (BPM) discipline is starting to recognize the importance of context-awareness. In spite of this recognition, few studies investigate the effect of diverse contextual factors on BPM. To fill this gap, the study …

Customer relationship management (CRM) is becoming a critical source of competitive advantage for businesses today. However, many CRM business processes are deficient and inflexible. For example, many customers are dissatisfied with complaint …

A primary task of customer relationship management (CRM) is the transformation of customer data into business value related to customer binding and development, for instance, by offering additional products that meet customers’ needs. A customer’s …

An increasing fraction of research reported in BISE (Business & Information Systems Engineering) is data-driven. This is not surprising since torrents of data are vigorously changing the way we do business, socialize, conduct research, and govern …

Conceptual modeling supports analyses of IT artifacts and the enterprise action system they are embedded in. However, in this paper it is argued that for IT landscape analyses existing modeling approaches fall short due to, among others, (a) …

Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are usually modelled separately using …

Around 2000, the term “enterprise application integration” (EAI) became popular with IT departments. Until then, silo applications – custom-developed or packaged, host- or client–server-based – had been connected with numerous point-to-point …

Reflexivity, the extent to which teams reflect upon and modify their functioning, is widely recognized as a key factor influencing performance of work teams. The paper proposes that outcome interdependence, defined as the extent to which team …

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts …

The most prominent Business Process Model Abstraction (BPMA) use case is the construction of the process “quick view” for rapidly comprehending a complex process. Some researchers propose process abstraction methods to aggregate the activities on …

The lack of efficiency and transparency regarding cross-company collaboration in the field of open innovation often leads to cost intensive and unsuccessful products and services. This is because traditional approaches fail to cope with emerging …