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Business & Information Systems Engineering OnlineFirst articles

Business & Information Systems Engineering OnlineFirst articles

22.02.2018 | Research Paper

Recombinant Service Systems Engineering

Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating …

Prof. Dr. Daniel Beverungen, Hedda Lüttenberg, Verena Wolf

21.02.2018 | Research Paper

Dynamic Activities for Managing an IS-Enabled Organizational Change

The interpretive grounded theory (GT) study analyses information system (IS) enabled organizational change in two private sector organizations. These two organizations, who are long term partners, were developing a new IS product to divergent …

Taru Salmimaa, Riitta Hekkala, Prof. Samuli Pekkola

21.02.2018 | Research Paper

The Price of Privacy

An Evaluation of the Economic Value of Collecting Clickstream Data

The analysis of clickstream data facilitates the understanding and prediction of customer behavior in e-commerce. Companies can leverage such data to increase revenue. For customers and website users, on the other hand, the collection of …

Annika Baumann, Johannes Haupt, Fabian Gebert, Stefan Lessmann

13.02.2018 | Profile

Interviews with Volker Wulf and Myriam Lewkowicz on “The European Tradition of CSCW”

Prof. Dr. Alexander Richter, Prof. Dr. Michael Koch

06.02.2018 | Call for Papers

Call for Papers Issue 5/2019

Data Sovereignty and Data Space Ecosystems

Data has evolved from a pure byproduct of value creation processes to a strategic resource and – in some cases – to a product in its own right. Consequently, means and approaches to manage data are currently undergoing significant changes.

Prof. Matthias Jarke, Prof. Boris Otto, Prof. Sudha Ram

25.01.2018 | Discussion

Higher Education and the Opportunities and Challenges of Educational Technology

Present educational technology creates a multitude of options for designing and delivering higher education courses – finding a proper set-up of teaching strategies and corresponding teaching and learning tools, i.e., interlinking them …

Prof. Dr. Stefan Strecker, Prof. Dr. Dennis Kundisch, Prof. Dr. Franz Lehner, Prof. Dr. Jan Marco Leimeister, Prof. Dr. Petra Schubert

22.01.2018 | Catchword

Platform Launch Strategies

Today, digital platforms mediating between independent groups of users account for a total market value of about US-$4.3 trillion and an employment base of several million direct and indirect employees (Evans and Gawer 2016 ). A multi - sided …

Prof. Dr. Christian Stummer, Prof. Dr. Dennis Kundisch, Prof. Dr. Reinhold Decker

15.01.2018 | Editorial

Why the Community Should Care About Technology-Centric Journal Rankings

Prof. Dr. Armin Heinzl, Prof. dr. ir. Wil van der Aalst, Prof. Dr. Martin Bichler

19.12.2017 | Research Paper

Methodology for the Implementation of Knowledge Management Systems 2.0

A Case Study in an Oil and Gas Company

Web 2.0 and Big Data tools can be used to develop knowledge management systems based on facilitating the participation and collaboration of people in order to enhance knowledge. The paper presents a methodology that can help organizations with the …

Sergio Orenga-Roglá, Ricardo Chalmeta

08.12.2017 | Research Paper

How to Exploit the Digitalization Potential of Business Processes

Process improvement is the most value-adding activity in the business process management (BPM) lifecycle. Despite mature knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the …

Marie-Sophie Denner, Louis Christian Püschel, Prof. Dr. Maximilian Röglinger

08.12.2017 | Correction

Correction to: KYC Optimization Using Distributed Ledger Technology

The given name and the family name of the author.

José Parra Moyano, Omri Ross

07.12.2017 | Research Paper Open Access

Representing Variability in Enterprise Architecture

A Case Study

Organizations that operate on an international scale have a high variation of business operations, caused by country-specific regulations and compliance requirements. The differences in requirements lead to variability in the designed business …

Nino Rurua, Dr. Rik Eshuis, Dr. Maryam Razavian

14.11.2017 | Research Paper

Facilitating Informed Decision-Making in Financial Service Encounters

While advice-giving encounters form an integral part of banks’ services, clients often buy inappropriate products and face financial consequences. Legislators have started to put banks under pressure to ensure that clients are properly educated.

Dr. Peter Heinrich, Prof. Dr. Gerhard Schwabe

18.10.2017 | Research Paper

Keep them alive! Design and Evaluation of the “Community Fostering Reference Model”

Firms host online communities for commercial purposes, for example in order to integrate customers into ideation for new product development. The success of these firm-hosted online communities depends entirely on the cooperation of a high number …

Dr. Ulrich Bretschneider, Dr. Marco Hartmann, Prof. Dr. Jan Marco Leimeister

04.10.2017 | Research Paper Open Access

Value-Based Process Model Design

Networked service value constellations, consisting of enterprises and customers working together to jointly provide a commercial service, can be analyzed from different modeling perspectives. Two such perspectives are (1) the value perspective and …

Felicia Hotie, Jaap Gordijn

06.09.2017 | Research Paper

How to Succeed with Cloud Services?

A Dedication-Constraint Model of Cloud Success

How can cloud providers be successful? Severe competition and low up-front commitments create enormous challenges for providers of consumer cloud services when attempting to develop a sustainable market position. Emergent trends like …

Dr. Manuel Trenz, Dr. Jan Huntgeburth, Prof. Dr. Daniel Veit

01.09.2017 | Research Paper

Standard International Trade Classification

From Spreadsheet to OWL-2 Ontology

Trade classifications are a necessary prerequisite for the compilation of trade statistics, and they should – beyond that – be regarded as a valuable base for the definition of shared controlled vocabularies for linked business data that deal with …

Prof. Dr. Norbert Luttenberger, Dr. Jesper Zedlitz

29.08.2017 | Research Paper

Prioritization of Interconnected Processes

Deciding which business processes to improve is a challenge for all organizations. The literature on business process management (BPM) offers several approaches that support process prioritization. As many approaches share the individual process …

Martin Lehnert, Maximilian Röglinger, Johannes Seyfried

22.08.2017 | Research Paper Open Access

Interactive Reputation Systems

How to Cope with Malicious Behavior in Feedback Mechanisms

Early reputation systems use simple computation metrics that can easily be manipulated by malicious actors. Advanced computation models that mitigate their weaknesses, however, are non-transparent to the end-users thus lowering their …

Dr. Johannes Sänger, Prof. Dr. Günther Pernul

26.07.2017 | Research Paper

Insurance for Improving User Satisfaction Level

Service-level agreement (SLA) violations may lead to losses and user dissatisfaction. Despite the fact that a service guarantee can increase the satisfaction level of users, indemnities may not be commensurate with the importance of a service to a …

Hossein Morshedlou, Prof. Dr. Mohammad Reza Meybodi