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Business & Information Systems Engineering OnlineFirst articles

Business & Information Systems Engineering OnlineFirst articles

17.07.2017 | Research Paper

The Effect of Organization Size and Sector on Adopting Business Process Management

The business process management (BPM) discipline is starting to recognize the importance of context-awareness. In spite of this recognition, few studies investigate the effect of diverse contextual factors on BPM. To fill this gap, the study …

Autoren:
Prof. Dr. Amy Van Looy, Joachim Van den Bergh

30.06.2017 | Research Paper

Intelligent Business Processes in CRM

Exemplified by Complaint Management

Customer relationship management (CRM) is becoming a critical source of competitive advantage for businesses today. However, many CRM business processes are deficient and inflexible. For example, many customers are dissatisfied with complaint …

Autoren:
Dipl.-Kfm. Christopher Zaby, Prof. Dr. Klaus D. Wilde

27.06.2017 | Research Paper

Next-Purchase Prediction Using Projections of Discounted Purchasing Sequences

A primary task of customer relationship management (CRM) is the transformation of customer data into business value related to customer binding and development, for instance, by offering additional products that meet customers’ needs. A customer’s …

Autoren:
Katerina Shapoval, Prof. Dr. Thomas Setzer

26.06.2017 | Editorial

Responsible Data Science

An increasing fraction of research reported in BISE (Business & Information Systems Engineering) is data-driven. This is not surprising since torrents of data are vigorously changing the way we do business, socialize, conduct research, and govern …

Autoren:
Prof. dr. ir. Wil M. P. van der Aalst, Prof. Dr. Martin Bichler, Prof. Dr. Armin Heinzl

21.06.2017 | Research Paper

A Multilevel Model of IT Platforms for the Needs of Enterprise IT Landscape Analyses

Conceptual modeling supports analyses of IT artifacts and the enterprise action system they are embedded in. However, in this paper it is argued that for IT landscape analyses existing modeling approaches fall short due to, among others, (a) …

Autoren:
Monika Kaczmarek-Heß, Sybren de Kinderen

20.06.2017 | Research Paper Open Access

Visual ppinot: A Graphical Notation for Process Performance Indicators

Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are usually modelled separately using …

Autoren:
Adela del-Río-Ortega, Manuel Resinas, Amador Durán, Beatriz Bernárdez, Antonio Ruiz-Cortés, Miguel Toro

19.06.2017 | Catchword

Integration Platform as a Service

Around 2000, the term “enterprise application integration” (EAI) became popular with IT departments. Until then, silo applications – custom-developed or packaged, host- or client–server-based – had been connected with numerous point-to-point …

Autoren:
Dr. Nico Ebert, Prof. Dr. Kristin Weber, Dr. Stefan Koruna

14.06.2017 | Research Paper

Do Reflexive Software Development Teams Perform Better?

Reflexivity, the extent to which teams reflect upon and modify their functioning, is widely recognized as a key factor influencing performance of work teams. The paper proposes that outcome interdependence, defined as the extent to which team …

Autor:
Prof. Adarsh Kumar Kakar

11.05.2017 | Research Paper

Eliciting and Modeling Business Process Stories

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts …

Autoren:
Prof. David Simões, Prof. Pedro Antunes, Prof. Luis Carriço

02.12.2016 | Research Paper

Business Process Modeling Abstraction Based on Semi-Supervised Clustering Analysis

The most prominent Business Process Model Abstraction (BPMA) use case is the construction of the process “quick view” for rapidly comprehending a complex process. Some researchers propose process abstraction methods to aggregate the activities on …

Autoren:
Nan Wang, Shanwu Sun, Dantong OuYang

22.11.2016 | Research Paper

Methodology and Tool Support for Adaptive Idea Exploitation in Open Innovation

The lack of efficiency and transparency regarding cross-company collaboration in the field of open innovation often leads to cost intensive and unsuccessful products and services. This is because traditional approaches fail to cope with emerging …

Autor:
Dr. Sebastian Huber