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Business & Information Systems Engineering OnlineFirst articles

Business & Information Systems Engineering OnlineFirst articles

15.11.2017 | Research Paper Open Access

KYC Optimization Using Distributed Ledger Technology

The know-your-customer (KYC) due diligence process is outdated and generates costs of up to USD 500 million per year per bank. The authors propose a new system, based on distributed ledger technology (DLT), that reduces the costs of the core KYC …

José Parra Moyano, Omri Ross

15.11.2017 | Editorial

Blockchain Technology in Business and Information Systems Research

The blockchain is a distributed ledger technology in the form of a distributed transactional database, secured by cryptography, and governed by a consensus mechanism. A blockchain is essentially a record of digital events. However, it is not “just …

Prof. Dr. Roman Beck, Prof. Dr. Michel Avital, Prof. Dr. Matti Rossi, Prof. Dr. Jason Bennett Thatcher

14.11.2017 | Research Paper

Facilitating Informed Decision-Making in Financial Service Encounters

While advice-giving encounters form an integral part of banks’ services, clients often buy inappropriate products and face financial consequences. Legislators have started to put banks under pressure to ensure that clients are properly educated.

Dr. Peter Heinrich, Prof. Dr. Gerhard Schwabe

07.11.2017 | Call for Papers

Call for Papers Issue 3/2019

Data Analytics and Optimization for Decision Support
Prof. Wolfgang Bein, Prof. Stefan Wolfgang Pickl, Prof. Fei Tao

03.11.2017 | Research Paper

A Blockchain-Based Approach Towards Overcoming Financial Fraud in Public Sector Services

In financial markets it is common for companies and individuals to invest into foreign companies. To avoid the double taxation of investors on dividend payment – both in the country where the profit is generated as well as the country of residence …

Hissu Hyvärinen, Dr. Marten Risius, Gustav Friis

27.10.2017 | Discussion

On the Relationship Between Information Management and Digitalization

Digitalization is the process of introducing digital technologies, which essentially deal with changes caused by information technologies (Hess 2013 ). Currently, digital transformation is taking place in business and society at a stunning pace.

Prof. Dr. René Riedl, Prof. Dr. Alexander Benlian, Prof. Dr. Thomas Hess, Prof. Dr. Dirk Stelzer, Hon.-Prof. Dr. Hermann Sikora

23.10.2017 | Research Paper

Trading Real-World Assets on Blockchain

An Application of Trust-Free Transaction Systems in the Market for Lemons

Since its introduction in 2008, blockchain technology has outgrown its use in cryptocurrencies and is now preparing to revolutionize a multitude of commercial applications including value and supply chains, business models, and market structures.

Benedikt Notheisen, Jacob Benjamin Cholewa, Arun Prasad Shanmugam

18.10.2017 | Research Paper

Keep them alive! Design and Evaluation of the “Community Fostering Reference Model”

Firms host online communities for commercial purposes, for example in order to integrate customers into ideation for new product development. The success of these firm-hosted online communities depends entirely on the cooperation of a high number …

Dr. Ulrich Bretschneider, Dr. Marco Hartmann, Prof. Dr. Jan Marco Leimeister

04.10.2017 | Research Paper Open Access

Value-Based Process Model Design

Networked service value constellations, consisting of enterprises and customers working together to jointly provide a commercial service, can be analyzed from different modeling perspectives. Two such perspectives are (1) the value perspective and …

Felicia Hotie, Jaap Gordijn

04.10.2017 | Catchword

Shadow IT

Innovative information technology (IT) applications and services offered in the cloud, easily accessible via the Internet, either for free or on a flexible pay-per-use basis are increasing rapidly. Employees can use them on organizational and/or …

Dr. Steffi Haag, Prof. Dr. Andreas Eckhardt

06.09.2017 | Research Paper

How to Succeed with Cloud Services?

A Dedication-Constraint Model of Cloud Success

How can cloud providers be successful? Severe competition and low up-front commitments create enormous challenges for providers of consumer cloud services when attempting to develop a sustainable market position. Emergent trends like …

Dr. Manuel Trenz, Dr. Jan Huntgeburth, Prof. Dr. Daniel Veit

01.09.2017 | Research Paper

Standard International Trade Classification

From Spreadsheet to OWL-2 Ontology

Trade classifications are a necessary prerequisite for the compilation of trade statistics, and they should – beyond that – be regarded as a valuable base for the definition of shared controlled vocabularies for linked business data that deal with …

Prof. Dr. Norbert Luttenberger, Dr. Jesper Zedlitz

29.08.2017 | Research Paper

Prioritization of Interconnected Processes

Deciding which business processes to improve is a challenge for all organizations. The literature on business process management (BPM) offers several approaches that support process prioritization. As many approaches share the individual process …

Martin Lehnert, Maximilian Röglinger, Johannes Seyfried

22.08.2017 | Research Paper Open Access

Interactive Reputation Systems

How to Cope with Malicious Behavior in Feedback Mechanisms

Early reputation systems use simple computation metrics that can easily be manipulated by malicious actors. Advanced computation models that mitigate their weaknesses, however, are non-transparent to the end-users thus lowering their …

Dr. Johannes Sänger, Prof. Dr. Günther Pernul

26.07.2017 | Research Paper

Insurance for Improving User Satisfaction Level

Service-level agreement (SLA) violations may lead to losses and user dissatisfaction. Despite the fact that a service guarantee can increase the satisfaction level of users, indemnities may not be commensurate with the importance of a service to a …

Hossein Morshedlou, Prof. Dr. Mohammad Reza Meybodi

17.07.2017 | Research Paper

The Effect of Organization Size and Sector on Adopting Business Process Management

The business process management (BPM) discipline is starting to recognize the importance of context-awareness. In spite of this recognition, few studies investigate the effect of diverse contextual factors on BPM. To fill this gap, the study …

Prof. Dr. Amy Van Looy, Joachim Van den Bergh

30.06.2017 | Research Paper

Intelligent Business Processes in CRM

Exemplified by Complaint Management

Customer relationship management (CRM) is becoming a critical source of competitive advantage for businesses today. However, many CRM business processes are deficient and inflexible. For example, many customers are dissatisfied with complaint …

Dipl.-Kfm. Christopher Zaby, Prof. Dr. Klaus D. Wilde

27.06.2017 | Research Paper

Next-Purchase Prediction Using Projections of Discounted Purchasing Sequences

A primary task of customer relationship management (CRM) is the transformation of customer data into business value related to customer binding and development, for instance, by offering additional products that meet customers’ needs. A customer’s …

Katerina Shapoval, Prof. Dr. Thomas Setzer

20.06.2017 | Research Paper Open Access

Visual ppinot: A Graphical Notation for Process Performance Indicators

Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are usually modelled separately using …

Adela del-Río-Ortega, Manuel Resinas, Amador Durán, Beatriz Bernárdez, Antonio Ruiz-Cortés, Miguel Toro

11.05.2017 | Research Paper

Eliciting and Modeling Business Process Stories

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts …

Prof. David Simões, Prof. Pedro Antunes, Prof. Luis Carriço