Research has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users’ social presence perceptions and their chatbot usage intentions. However, the picture is less clear for the social cue of chatbot …
verfasst von:
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
The ongoing digital transformation is challenging the way in which business is conducted and value is created and captured (Vial 2019 ). While prior digitalization waves focused on replacing paper as physical carrier of information, leveraging the …
The Role of Diagnostic Self-Efficacy for Sensemaking from Confirmation and Disconfirmation
While diagnostic AI systems are implemented in medical practice, it is still unclear how physicians embed them in diagnostic decision making. This study examines how radiologists come to use diagnostic AI systems in different ways and what role AI …
Digital Twins offer considerable potential for cross-company networks. Recent research primarily focuses on using Digital Twins within the limits of a single organization. However, Shared Digital Twins extend application boundaries to …
verfasst von:
Hendrik Haße, Hendrik van der Valk, Frederik Möller, Boris Otto
Evidence From Power Line Maintenance Decision-Making
With the ever-increasing societal dependence on electricity, one of the critical tasks in power supply is maintaining the power line infrastructure. In the process of making informed, cost-effective, and timely decisions, maintenance engineers …
verfasst von:
Julius Peter Landwehr, Niklas Kühl, Jannis Walk, Mario Gnädig
Predicting the final outcome of an ongoing process instance is a key problem in many real-life contexts. This problem has been addressed mainly by discovering a prediction model by using traditional machine learning methods and, more recently …
verfasst von:
Francesco Folino, Gianluigi Folino, Massimo Guarascio, Luigi Pontieri
Conceptual Dimensions, Contextual Model, and Design Trends
Intelligent assistants are an increasingly commonplace class of information systems spanning a broad range of form and complexity. But what characterizes an intelligent assistant, and how do we design better assistants? In the paper, the authors …
verfasst von:
Hitesh Dhiman, Christoph Wächter, Michael Fellmann, Carsten Röcker
Esport—or competitive video gaming—is on the rise as events attract millions of viewers. For example, the League of Legends World Cup Finals in 2018 attracted more than 200 million viewers (Esports Charts 2021 ). In contrast, the American Super …
Companies face the challenge of managing customer relationships (CRM) in a context marked by a drastic digital transformation and unbridled evolution of consumer behavior, exacerbated by the COVID-19 pandemic. The customer is more demanding, has …
verfasst von:
Miguel Fernández-Cejas, Carlos J. Pérez-González, José L. Roda-García, Marcos Colebrook
Value-Added Services as a Driver for Mass Adoption of Contact Tracing Apps
Contact tracing apps were considered among the first tools to control the spread of COVID-19 and ease lockdown measures. While these apps can be very effective at stopping transmission and saving lives, the level of adoption remains significantly …
verfasst von:
Dana Naous, Manus Bonner, Mathias Humbert, Christine Legner
A Scholars’ Perspective on Challenges and Opportunities
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of …
verfasst von:
Maximilian Röglinger, Ralf Plattfaut, Vincent Borghoff, Georgi Kerpedzhiev, Jörg Becker, Daniel Beverungen, Jan vom Brocke, Amy Van Looy, Adela del-Río-Ortega, Stefanie Rinderle-Ma, Michael Rosemann, Flavia Maria Santoro, Peter Trkman
Competitor analysis is a fundamental requirement in both strategic and operational management, and the competitive attributes of reviewer comments are a crucial determinant of competitor analysis approaches. Most studies have focused on …
Cloud services providers practice security-induced lock-in when employing cryptography and tamper-resistance to limit the portability and interoperability of users’ data and applications. Moreover, security-induced lock-in and users’ anti-lock-in …
In turbulent contexts, organizations face contradictory challenges which give rise to management tensions and paradoxes. Digital transformation is one such context where the disruptive potential of digital technologies demands radical responses …
Measuring the Effect of Design Elements on Long-Term Learning Outcomes in Correct Waste Sorting
Municipal waste sorting is an important but neglected topic within sustainability-oriented Information Systems research. Most waste management systems depend on the quality of their citizens pre-sorting but lack teaching resources. Thus, it is …
Currently, Digital Twins receive considerable attention from practitioners and in research. A Digital Twin describes a concept that connects physical and virtual objects through a data linkage. However, Digital Twins are highly dependent on their …
verfasst von:
Hendrik van der Valk, Hendrik Haße, Frederik Möller, Boris Otto
The rapid increase and adoption of new Information Technologies (IT) in Smart Cities make the provision of public services more efficient. However, various municipalities and cities deal with challenges to transform and digitize city services.
verfasst von:
Viviana Bastidas, Iris Reychav, Alon Ofir, Marija Bezbradica, Markus Helfert