Skip to main content
Erschienen in: Universal Access in the Information Society 1/2005

01.09.2005 | Long paper

User study on older adults’ use of the Web and search engines

verfasst von: Anne Aula

Erschienen in: Universal Access in the Information Society | Ausgabe 1/2005

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Ten older adults were interviewed about the motivational factors behind learning to use computers and the negative and positive aspects related to it. They were then given search tasks and were observed as they used search engines for finding information from the Web. All of the participants completed several search tasks during the search session. Although their performance in the search tasks was adequate, they faced several problems in the interaction. For example, text editing was difficult and understanding the structure of the Web and terminology used caused problems. Based on the observations, an “elderly friendly” search user interface is proposed.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Aula A (2003) Query formulation in web information search. In: Isaías P, Karmakar N (eds) Proceedings of the IADIS international conference WWW/Internet 2003, Algarve, Portugal, November 2003. IADIS Press, Lisbon, Portugal, pp 403–410 Aula A (2003) Query formulation in web information search. In: Isaías P, Karmakar N (eds) Proceedings of the IADIS international conference WWW/Internet 2003, Algarve, Portugal, November 2003. IADIS Press, Lisbon, Portugal, pp 403–410
2.
Zurück zum Zitat Aula A, Käki M (2003) Understanding expert search strategies for designing user-friendly search interfaces. In: Isaías P, Karmakar N (eds) Proceedings of the IADIS international conference WWW/Internet 2003, Algarve, Portugal, November 2003. IADIS Press, Lisbon, Portugal, pp 403–410 Aula A, Käki M (2003) Understanding expert search strategies for designing user-friendly search interfaces. In: Isaías P, Karmakar N (eds) Proceedings of the IADIS international conference WWW/Internet 2003, Algarve, Portugal, November 2003. IADIS Press, Lisbon, Portugal, pp 403–410
3.
Zurück zum Zitat Chadwick-Dias A, McNulty M, Tullis T (2003) Web usability and age: how design changes can improve performance. In: Proceedings of the ACM conference on universal usability (CUU 2003), Vancouver, Canada, November 2003. ACM Press, New York, pp 30–37, DOI: 10.1145/957205.957212 Chadwick-Dias A, McNulty M, Tullis T (2003) Web usability and age: how design changes can improve performance. In: Proceedings of the ACM conference on universal usability (CUU 2003), Vancouver, Canada, November 2003. ACM Press, New York, pp 30–37, DOI: 10.1145/957205.957212
4.
Zurück zum Zitat Chadwick-Dias A, Tedesco T, Tullis T (2004) Older adults and web usability: is web experience the same as web expertise? In: Proceedings of the ACM CHI 2004 conference on human factors in computing systems, Vienna, Austria, April 2004. ACM Press, New York, pp 1391–1394, DOI: 10.1145/985921.986072 Chadwick-Dias A, Tedesco T, Tullis T (2004) Older adults and web usability: is web experience the same as web expertise? In: Proceedings of the ACM CHI 2004 conference on human factors in computing systems, Vienna, Austria, April 2004. ACM Press, New York, pp 1391–1394, DOI: 10.1145/985921.986072
5.
Zurück zum Zitat Coleman R (1997) Designing for our future selves. Interactions 4(2):44–45, DOI: 10.1145/245129.245133 Coleman R (1997) Designing for our future selves. Interactions 4(2):44–45, DOI: 10.1145/245129.245133
6.
Zurück zum Zitat Comijs HC, Dik MG, Deeg DJH, Jonker C (2004) The course of cognitive decline in older persons: results from the longitudinal aging study Amsterdam. Dement Geriatr Cogn Disord 17:136–142, DOI: 10.1159/000076346 Comijs HC, Dik MG, Deeg DJH, Jonker C (2004) The course of cognitive decline in older persons: results from the longitudinal aging study Amsterdam. Dement Geriatr Cogn Disord 17:136–142, DOI: 10.1159/000076346
7.
Zurück zum Zitat Cutler SJ, Hendricks J, Guyer A (2003) Age differences in home computer availability and use. J Gerontol Soc Sci 58B(5):S271-S280 Cutler SJ, Hendricks J, Guyer A (2003) Age differences in home computer availability and use. J Gerontol Soc Sci 58B(5):S271-S280
8.
Zurück zum Zitat Czaja SJ, Sharit J (1998) Age differences in attitudes towards computers. J Gerontol Psychol Sci 53B(5):329–340 Czaja SJ, Sharit J (1998) Age differences in attitudes towards computers. J Gerontol Psychol Sci 53B(5):329–340
9.
Zurück zum Zitat Eisma R, Dickinson A, Goodman J, Syme A, Tiwari L, Newell AF (2004) Early user involvement in the development of information technology-related products for older people. Univ Access Inf Soc 3(2):131–140, DOI 10.1007/S10209-004-0092-x Eisma R, Dickinson A, Goodman J, Syme A, Tiwari L, Newell AF (2004) Early user involvement in the development of information technology-related products for older people. Univ Access Inf Soc 3(2):131–140, DOI 10.1007/S10209-004-0092-x
10.
Zurück zum Zitat Ellis RD, Allaire J (1999) Modeling computer interest in older adults: the role of age, education, computer knowledge, and computer anxiety. Hum Factors 41(3):345–355 Ellis RD, Allaire J (1999) Modeling computer interest in older adults: the role of age, education, computer knowledge, and computer anxiety. Hum Factors 41(3):345–355
12.
Zurück zum Zitat Fozard JL (1997) Distribution of age and technology. Interactions 4(2):42–43, DOI: 10.1145/245129.245133 Fozard JL (1997) Distribution of age and technology. Interactions 4(2):42–43, DOI: 10.1145/245129.245133
13.
Zurück zum Zitat Glendenning F (2004) Education for older adults: lifelong learning, empowerment, and social change. In: Nussbaum JF, Coupland J (eds) Handbook of communication and aging research. Lawrence Erlbaum, Mahwah, New Jersey, pp 523–541 Glendenning F (2004) Education for older adults: lifelong learning, empowerment, and social change. In: Nussbaum JF, Coupland J (eds) Handbook of communication and aging research. Lawrence Erlbaum, Mahwah, New Jersey, pp 523–541
14.
Zurück zum Zitat Goodman J, Syme A, Eisma R (2003) Older adults’ use of computers: a survey. In: Proceedings the 17th annual conference on human–computer interaction (HCI 2003): designing for society, Bath, UK, September 2003 Goodman J, Syme A, Eisma R (2003) Older adults’ use of computers: a survey. In: Proceedings the 17th annual conference on human–computer interaction (HCI 2003): designing for society, Bath, UK, September 2003
15.
Zurück zum Zitat Gregor P, Newell AF, Zajicek M (2002) Designing for dynamic diversity: interfaces for older people. In: Proceedings of the 5th international ACM SIGACCESS conference on assistive technologies (ASSETS 2002), Edinburgh, UK, July 2002, pp 151–156, DOI: 10.1145/638249.638277 Gregor P, Newell AF, Zajicek M (2002) Designing for dynamic diversity: interfaces for older people. In: Proceedings of the 5th international ACM SIGACCESS conference on assistive technologies (ASSETS 2002), Edinburgh, UK, July 2002, pp 151–156, DOI: 10.1145/638249.638277
16.
Zurück zum Zitat Hawthorn D (1998) Cognitive aging and human computer interface design. In: Proceedings of the Australasian conference on computer human interaction (OZCHI’96), Hamilton, New Zealand, November 1996, pp 270–280 Hawthorn D (1998) Cognitive aging and human computer interface design. In: Proceedings of the Australasian conference on computer human interaction (OZCHI’96), Hamilton, New Zealand, November 1996, pp 270–280
17.
Zurück zum Zitat Hawthorn D (1998) Psychophysical aging and human computer interface design. In: Proceedings of the Australasian conference on computer human interaction (OZCHI’96), Hamilton, New Zealand, November 1996, pp 281–291 Hawthorn D (1998) Psychophysical aging and human computer interface design. In: Proceedings of the Australasian conference on computer human interaction (OZCHI’96), Hamilton, New Zealand, November 1996, pp 281–291
18.
Zurück zum Zitat Hoffman DL, Novak TP, Venkatesh A (2004) Has the Internet become indispensable? Commun ACM 47(4):37–42, DOI: 10.1145/1005817.1005818 Hoffman DL, Novak TP, Venkatesh A (2004) Has the Internet become indispensable? Commun ACM 47(4):37–42, DOI: 10.1145/1005817.1005818
19.
Zurück zum Zitat Hölscher C, Strube G (2000) Web search behavior of internet experts and newbies. In: Proceedings of the 9th international World Wide Web conference (WWW9), Amsterdam, The Netherlands, May 2000, pp 337–346 Hölscher C, Strube G (2000) Web search behavior of internet experts and newbies. In: Proceedings of the 9th international World Wide Web conference (WWW9), Amsterdam, The Netherlands, May 2000, pp 337–346
20.
Zurück zum Zitat Jansen BJ, Pooch U (2001) Web user studies: a review and framework for future work. J Amer Soc Inform Sci Technol 52(3):235–246 Jansen BJ, Pooch U (2001) Web user studies: a review and framework for future work. J Amer Soc Inform Sci Technol 52(3):235–246
21.
Zurück zum Zitat Karavidas M, Lim NK, Katsikas SL (2005) The effects of computers on older adult users. Comput Hum Behav (in press) Karavidas M, Lim NK, Katsikas SL (2005) The effects of computers on older adult users. Comput Hum Behav (in press)
22.
Zurück zum Zitat Kubeck JE, Miller-Albrecht SA, Murphy MD (1999) Finding information on the World Wide Web: exploring older adults’ exploration. Educ Gerontol 25:167–183 Kubeck JE, Miller-Albrecht SA, Murphy MD (1999) Finding information on the World Wide Web: exploring older adults’ exploration. Educ Gerontol 25:167–183
23.
Zurück zum Zitat Kurniawan SH, Ellis RD, Allaire JC (2002) The impact of web self-efficacy, age, and web experience on bookmark manipulation. Univ Access Inf Soc 1(3):207–216, DOI 10.1007/S10209-002-0029-3 Kurniawan SH, Ellis RD, Allaire JC (2002) The impact of web self-efficacy, age, and web experience on bookmark manipulation. Univ Access Inf Soc 1(3):207–216, DOI 10.1007/S10209-002-0029-3
24.
Zurück zum Zitat Laguna K, Babcock RL (1997) Computer anxiety in young and older adults: implications for human-computer interactions in older populations. Comput Hum Behav 13(3):317–326 Laguna K, Babcock RL (1997) Computer anxiety in young and older adults: implications for human-computer interactions in older populations. Comput Hum Behav 13(3):317–326
25.
Zurück zum Zitat Lines L, Hone KS (2004) Eliciting user requirements with older adults: lessons from the design of an interactive domestic alarm system. Univ Access Inf Soc 3(2):141–148, DOI 10.1007/S10209-004-0094-x Lines L, Hone KS (2004) Eliciting user requirements with older adults: lessons from the design of an interactive domestic alarm system. Univ Access Inf Soc 3(2):141–148, DOI 10.1007/S10209-004-0094-x
26.
Zurück zum Zitat Matlin MW (2002) Cognition. Thomson Learning, New York Matlin MW (2002) Cognition. Thomson Learning, New York
27.
Zurück zum Zitat Mead SE, Sit RA, Rogers WA, Jamieson BA, Rousseau GK (2000) Influences of general computer experience and age on library database search performance. Behav Inform Technol 19(2):107–123 Mead SE, Sit RA, Rogers WA, Jamieson BA, Rousseau GK (2000) Influences of general computer experience and age on library database search performance. Behav Inform Technol 19(2):107–123
28.
Zurück zum Zitat Meyer B, Sit RA, Spaulding VA, Mead SE, Walker N (1997) Age group differences in World Wide Web navigation. In: Proceedings of the ACM CHI 1997 conference on human factors in computing systems, Atlanta, Georgia, April 1997. ACM Press, New York, pp 295–296 Meyer B, Sit RA, Spaulding VA, Mead SE, Walker N (1997) Age group differences in World Wide Web navigation. In: Proceedings of the ACM CHI 1997 conference on human factors in computing systems, Atlanta, Georgia, April 1997. ACM Press, New York, pp 295–296
29.
Zurück zum Zitat Morrell RW, Mayhorn CB, Bennet J (2000) A survey of World Wide Web use in middle-aged and older adults. Hum Factors 42:175–182 Morrell RW, Mayhorn CB, Bennet J (2000) A survey of World Wide Web use in middle-aged and older adults. Hum Factors 42:175–182
30.
Zurück zum Zitat Morris, JM (1992) The effects of an introductory computer course on the attitudes of older adults towards computers. In: Proceedings of the ACM CHI 1992 conference on human factors in computing systems, Monterey, California, May 1992. ACM Press, New York, pp 72–75, DOI: 10.1145/134510.134526 Morris, JM (1992) The effects of an introductory computer course on the attitudes of older adults towards computers. In: Proceedings of the ACM CHI 1992 conference on human factors in computing systems, Monterey, California, May 1992. ACM Press, New York, pp 72–75, DOI: 10.1145/134510.134526
33.
Zurück zum Zitat Powell DH, Whitla DK (1994) Profiles in cognitive aging. Harvard University Press, Cambridge, Massachusetts Powell DH, Whitla DK (1994) Profiles in cognitive aging. Harvard University Press, Cambridge, Massachusetts
34.
Zurück zum Zitat Rogers WA, Gilbert DK, Fraser E (1997) An analysis of automatic teller machine usage by older adults: a structured interview approach. Appl Ergonom 28(3):173–180 Rogers WA, Gilbert DK, Fraser E (1997) An analysis of automatic teller machine usage by older adults: a structured interview approach. Appl Ergonom 28(3):173–180
35.
Zurück zum Zitat Rogers WA, Meyer B, Fisk AD (1998) Functional limitations to daily living tasks in the aged: a focus group analysis. Hum Factors 40:111–125 Rogers WA, Meyer B, Fisk AD (1998) Functional limitations to daily living tasks in the aged: a focus group analysis. Hum Factors 40:111–125
37.
Zurück zum Zitat Selwyn N, Gorard S, Furlong J, Madden L (2003) Older adults’ use of ICT in everyday life. Ageing Soc 23:561–582, DOI 10.1017/S0144686X03001302 Selwyn N, Gorard S, Furlong J, Madden L (2003) Older adults’ use of ICT in everyday life. Ageing Soc 23:561–582, DOI 10.1017/S0144686X03001302
38.
Zurück zum Zitat Smith MW, Sharit J, Czaja SJ (1999) Aging, motor control, and the performance of computer mouse tasks. Hum Factors 41(3):389–396 Smith MW, Sharit J, Czaja SJ (1999) Aging, motor control, and the performance of computer mouse tasks. Hum Factors 41(3):389–396
39.
Zurück zum Zitat Wagner LS, Wagner TH (2003) The effect of age on the use of health and self-care information: confronting the stereotype. Gerontologist 43(3):318–324 Wagner LS, Wagner TH (2003) The effect of age on the use of health and self-care information: confronting the stereotype. Gerontologist 43(3):318–324
40.
Zurück zum Zitat Zajicek M (2001) Interface design for older adults. In: Proceedings of the 2001 EC/NSF workshop on universal accessibility of ubiquitous computing: providing for the elderly, Alcácer do Sal, Portugal, May 2001. ACM Press, New York, pp 60–65, DOI: 10.1145/564526.564543 Zajicek M (2001) Interface design for older adults. In: Proceedings of the 2001 EC/NSF workshop on universal accessibility of ubiquitous computing: providing for the elderly, Alcácer do Sal, Portugal, May 2001. ACM Press, New York, pp 60–65, DOI: 10.1145/564526.564543
41.
Zurück zum Zitat Zaphiris P, Ellis RD (2000) Mathematical modeling of age differences in hierarchical information systems. In: Proceedings of the ACM conference on universal usability (CUU 2000), Arlington, Virginia, November 2000, pp 157–158 Zaphiris P, Ellis RD (2000) Mathematical modeling of age differences in hierarchical information systems. In: Proceedings of the ACM conference on universal usability (CUU 2000), Arlington, Virginia, November 2000, pp 157–158
42.
Zurück zum Zitat Zaphiris P, Kurniawan SH, Ellis RD (2003) Age related differences and the depth vs. breadth tradeoff in hierarchical online information systems. In: Carbonell N, Stephanidis C (eds) User interfaces for all. Lecture notes in computer science, vol 2615. Springer, Berlin Heidelberg New York, pp 23–42 Zaphiris P, Kurniawan SH, Ellis RD (2003) Age related differences and the depth vs. breadth tradeoff in hierarchical online information systems. In: Carbonell N, Stephanidis C (eds) User interfaces for all. Lecture notes in computer science, vol 2615. Springer, Berlin Heidelberg New York, pp 23–42
Metadaten
Titel
User study on older adults’ use of the Web and search engines
verfasst von
Anne Aula
Publikationsdatum
01.09.2005
Erschienen in
Universal Access in the Information Society / Ausgabe 1/2005
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-004-0097-7

Weitere Artikel der Ausgabe 1/2005

Universal Access in the Information Society 1/2005 Zur Ausgabe

Premium Partner