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Journal of Business Ethics

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02.12.2017 | Original Paper

Organizational Architecture, Ethical Culture, and Perceived Unethical Behavior Towards Customers: Evidence from Wholesale Banking

verfasst von: Raymond O. S. Zaal, Ronald J. M. Jeurissen, Edward A. G. Groenland

Erschienen in: Journal of Business Ethics | Ausgabe 3/2019

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Abstract

In this study, we propose and test a model of the effects of organizational ethical culture and organizational architecture on the perceived unethical behavior of employees towards customers. This study also examines the relationship between organizational ethical culture and moral acceptability judgment, hypothesizing that moral acceptability judgment is an important stage in the ethical decision-making process. Based on a field study in one of the largest financial institutions in Europe, we found that organizational ethical culture was significantly related to the perceived frequency of unethical behavior towards customers and to the moral acceptability judgment of this type of unethical behavior. No support was found for the claim that features of organizational architecture are associated with the perceived frequency of unethical behavior towards customers. This is the first study to document the differential effects of organizational architecture and organizational ethical culture on perceived unethical behavior of employees towards customers, in wholesale banking. Implications for managers and future research are discussed.

Vorheriger Artikel Flow and Information Sharing as Predictors of Ethical Selling Behavior

Nächster Artikel What’s in a Surname? The Effect of Auditor-CEO Surname Sharing on Financial Misstatement

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Titel: Organizational Architecture, Ethical Culture, and Perceived Unethical Behavior Towards Customers: Evidence from Wholesale Banking
verfasst von: Raymond O. S. Zaal
Ronald J. M. Jeurissen
Edward A. G. Groenland
Publikationsdatum: 02.12.2017
Verlag: Springer Netherlands
Erschienen in: Journal of Business Ethics / Ausgabe 3/2019
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI: https://doi.org/10.1007/s10551-017-3752-7

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