Skip to main content
Erschienen in: International Journal for Educational and Vocational Guidance 1/2019

17.05.2018

Challenges in implementing ICT in career services: perspectives from career development experts

verfasst von: Jaana Kettunen, James P. Sampson Jr.

Erschienen in: International Journal for Educational and Vocational Guidance | Ausgabe 1/2019

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This article reports the findings from a phenomenographic investigation into career development experts’ conceptions of challenges involved in the implementation of information and communication technologies (ICT) in career services. The results show that these challenges varied from (1) inadequate access to ICT, (2) inadequate access to information, and (3) inadequate skills and competencies, to (4) inadequate integration. These findings provide a deeper understanding of critical aspects that may have an important role in the further development and successful implementation of existing and emerging technologies within the guidance service sector.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Åkerlind, G. (2005a). Learning about phenomenography: Interviewing, data analysis and qualitative research paradigm. In J. A. Bowden & P. Green (Eds.), Doing developmental phenomenography (pp. 63–73). Melbourne, Australia: RMIT University Press. Åkerlind, G. (2005a). Learning about phenomenography: Interviewing, data analysis and qualitative research paradigm. In J. A. Bowden & P. Green (Eds.), Doing developmental phenomenography (pp. 63–73). Melbourne, Australia: RMIT University Press.
Zurück zum Zitat Åkerlind, G., Bowden, J. A., & Green, P. (2005). Learning to do phenomenography: A reflective discussion. In J. A. Bowden & P. Green (Eds.), Doing developmental phenomenography (pp. 74–100). Melbourne, Australia: RMIT University Press. Åkerlind, G., Bowden, J. A., & Green, P. (2005). Learning to do phenomenography: A reflective discussion. In J. A. Bowden & P. Green (Eds.), Doing developmental phenomenography (pp. 74–100). Melbourne, Australia: RMIT University Press.
Zurück zum Zitat Barnes, A., La Gro, N., & Watts, A. G. (2010). Developing e-guidance competencies: The outcomes of a two-year European project to transform the professional development of career guidance practitioners. Career Research and Development: The NICEC Journal, 25, 26–32. Barnes, A., La Gro, N., & Watts, A. G. (2010). Developing e-guidance competencies: The outcomes of a two-year European project to transform the professional development of career guidance practitioners. Career Research and Development: The NICEC Journal, 25, 26–32.
Zurück zum Zitat Bimrose, J., & Barnes, S.-A. (2010). Labour market information (LMI), information communications and technologies (ICT) and information, advice and guidance (IAG): The way forward? London, UK: UK Commission for Employment and Skills. Bimrose, J., & Barnes, S.-A. (2010). Labour market information (LMI), information communications and technologies (ICT) and information, advice and guidance (IAG): The way forward? London, UK: UK Commission for Employment and Skills.
Zurück zum Zitat Bimrose, J., Barnes, S.-A., & Atwell, G. (2010). An investigation into the skills needed by connexions personal advisers to develop internet-based guidance. Reading, UK: CfBT Education Trust. Bimrose, J., Barnes, S.-A., & Atwell, G. (2010). An investigation into the skills needed by connexions personal advisers to develop internet-based guidance. Reading, UK: CfBT Education Trust.
Zurück zum Zitat Bimrose, J., Hughes, D., & Barnes, S.-A. (2011). Integrating new technologies into careers practice: Extending the knowledge base. London, UK: UK Commission for Employment and Skills. Bimrose, J., Hughes, D., & Barnes, S.-A. (2011). Integrating new technologies into careers practice: Extending the knowledge base. London, UK: UK Commission for Employment and Skills.
Zurück zum Zitat Bowden, J. (2000a). Experience of phenomenographic research. A personal account. In J. Bowden & E. Walsh (Eds.), Phenomenography (pp. 47–61). Melbourne, Australia: Royal Melbourne Institute of Technology. Bowden, J. (2000a). Experience of phenomenographic research. A personal account. In J. Bowden & E. Walsh (Eds.), Phenomenography (pp. 47–61). Melbourne, Australia: Royal Melbourne Institute of Technology.
Zurück zum Zitat Bowden, J. (2000b). The nature of phenomenographic research. In J. Bowden & E. Walsh (Eds.), Phenomenography (pp. 1–18). Melbourne, Australia: Royal Melbourne Institute of Technology. Bowden, J. (2000b). The nature of phenomenographic research. In J. Bowden & E. Walsh (Eds.), Phenomenography (pp. 1–18). Melbourne, Australia: Royal Melbourne Institute of Technology.
Zurück zum Zitat Bowden, J., & Green, P. (Eds.). (2005). Doing developmental phenomenography. Melbourne, Australia: RMIT University Press. Bowden, J., & Green, P. (Eds.). (2005). Doing developmental phenomenography. Melbourne, Australia: RMIT University Press.
Zurück zum Zitat Bowden, J. A., & Green, P. J. (2010). Relationality and the myth of objectivity in research involving human participants. In J. Higgs, N. Cherry, R. Macklin, & R. Ajjawi (Eds.), Researching practice—A discourse on qualitative methodologies (pp. 105–121). Rotterdam, The Netherlands: Sense. Bowden, J. A., & Green, P. J. (2010). Relationality and the myth of objectivity in research involving human participants. In J. Higgs, N. Cherry, R. Macklin, & R. Ajjawi (Eds.), Researching practice—A discourse on qualitative methodologies (pp. 105–121). Rotterdam, The Netherlands: Sense.
Zurück zum Zitat Cedefop. (2008). From policy to practice. A systemic change to lifelong guidance in Europe. Luxembourg: Publications Office of the European Union. Cedefop. (2008). From policy to practice. A systemic change to lifelong guidance in Europe. Luxembourg: Publications Office of the European Union.
Zurück zum Zitat Cedefop. (2011). Lifelong guidance across Europe: Reviewing policy progress and future prospects. Luxembourg: Publications Office of the European Union. Cedefop. (2011). Lifelong guidance across Europe: Reviewing policy progress and future prospects. Luxembourg: Publications Office of the European Union.
Zurück zum Zitat Cogoi, C. (Ed.). (2005). Using ICT in guidance: Practitioner competences and training. Report of an EC Leonardo project on ICT skills for guidance counselors. Bologna, Italy: Outline Edizione. Cogoi, C. (Ed.). (2005). Using ICT in guidance: Practitioner competences and training. Report of an EC Leonardo project on ICT skills for guidance counselors. Bologna, Italy: Outline Edizione.
Zurück zum Zitat ELGPN [European Lifelong Guidance Policy Network]. (2010). Lifelong guidance policies: Work in progress. A report on the work of the European Lifelong Guidance Policy Network 2008–2010. Jyväskylä, Finland: University of Jyväskylä. ELGPN [European Lifelong Guidance Policy Network]. (2010). Lifelong guidance policies: Work in progress. A report on the work of the European Lifelong Guidance Policy Network 20082010. Jyväskylä, Finland: University of Jyväskylä.
Zurück zum Zitat Eurobarometer. (2014). Special Eurobarometer 417. European area of skills and qualifications. Brussels, Belgium: European Commission. Eurobarometer. (2014). Special Eurobarometer 417. European area of skills and qualifications. Brussels, Belgium: European Commission.
Zurück zum Zitat European Council. (2004). Draft resolution of the council and of the representatives of the member states meeting within the council on strengthening policies, systems and practices in the field of guidance throughout life in Europe. Council of the European Union, 18 May 2004. Brussels, Belgium. European Council. (2004). Draft resolution of the council and of the representatives of the member states meeting within the council on strengthening policies, systems and practices in the field of guidance throughout life in Europe. Council of the European Union, 18 May 2004. Brussels, Belgium.
Zurück zum Zitat European Council. (2008). Draft resolution of the council and of the representatives of the government of the member states, meeting within the council, on better integrating lifelong guidance into lifelong learning strategies. Brussels, Belgium: EU. European Council. (2008). Draft resolution of the council and of the representatives of the government of the member states, meeting within the council, on better integrating lifelong guidance into lifelong learning strategies. Brussels, Belgium: EU.
Zurück zum Zitat Hooley, T., Hutchinson, J., & Watts, A. G. (2010). Careering through the web. The potential of Web 2.0 and 3.0 technologies for career development and career support services. London, UK: UK Commission for Employment and Skills. Hooley, T., Hutchinson, J., & Watts, A. G. (2010). Careering through the web. The potential of Web 2.0 and 3.0 technologies for career development and career support services. London, UK: UK Commission for Employment and Skills.
Zurück zum Zitat Hooley, T., Shepherd, C., & Dodd, V. (2015). Get yourself connected: Conceptualising the role of digital technologies in Norwegian career guidance. Derby, UK: International Centre for Guidance Studies, University of Derby. Hooley, T., Shepherd, C., & Dodd, V. (2015). Get yourself connected: Conceptualising the role of digital technologies in Norwegian career guidance. Derby, UK: International Centre for Guidance Studies, University of Derby.
Zurück zum Zitat Hoonakker, P. (2014). Information and communication technology and quality of working life: Backgrounds, facts, and figures. In C. Korunka & P. Hoonakker (Eds.), The impact of ICT on quality of working life (pp. 9–23). Dordrecht, The Netherlands: Springer.CrossRef Hoonakker, P. (2014). Information and communication technology and quality of working life: Backgrounds, facts, and figures. In C. Korunka & P. Hoonakker (Eds.), The impact of ICT on quality of working life (pp. 9–23). Dordrecht, The Netherlands: Springer.CrossRef
Zurück zum Zitat ITU [International Telecommunication Union]. (2017). Measuring the information society report 2017. Geneva, Switzerland: ITU. ITU [International Telecommunication Union]. (2017). Measuring the information society report 2017. Geneva, Switzerland: ITU.
Zurück zum Zitat Jenkins, H. (2006). Confronting the challenges of participatory culture: Media education for the 21st century. Chicago, IL: John D. and Catherine T. MacArthur Foundation. Jenkins, H. (2006). Confronting the challenges of participatory culture: Media education for the 21st century. Chicago, IL: John D. and Catherine T. MacArthur Foundation.
Zurück zum Zitat Kettunen, J. (2017). Career practitioners´ conceptions of social media and competency for social media in career services. Jyväskylä, Finland: University of Jyväskylä, Finnish Institute for Educational Research. Studies, 32. Dissertation. http://urn.fi/URN:ISBN:978-951-39-7160-1. Kettunen, J. (2017). Career practitioners´ conceptions of social media and competency for social media in career services. Jyväskylä, Finland: University of Jyväskylä, Finnish Institute for Educational Research. Studies, 32. Dissertation. http://​urn.​fi/​URN:​ISBN:​978-951-39-7160-1.
Zurück zum Zitat Kettunen, J. & Vuorinen, R. (2015). The role of emerging technologies. In L. Bezanson, S. Hopkins, & B. Harrington (Chair), 2015 Symposium on building the talent pipeline. Symposium conducted at the meeting of International Centre for Career Development and Public Policy, Des Moines, IA. Kettunen, J. & Vuorinen, R. (2015). The role of emerging technologies. In L. Bezanson, S. Hopkins, & B. Harrington (Chair), 2015 Symposium on building the talent pipeline. Symposium conducted at the meeting of International Centre for Career Development and Public Policy, Des Moines, IA.
Zurück zum Zitat Kettunen, J., Vuorinen, R., & Ruusuvirta, O. (2016). European Lifelong Guidance Policy Network representatives´ conceptions of the role of information and communication technologies related to national guidance policies. International Journal for Educational and Vocational Guidance, 16, 327–342. https://doi.org/10.1007/s10775-015-9313-7.CrossRef Kettunen, J., Vuorinen, R., & Ruusuvirta, O. (2016). European Lifelong Guidance Policy Network representatives´ conceptions of the role of information and communication technologies related to national guidance policies. International Journal for Educational and Vocational Guidance, 16, 327–342. https://​doi.​org/​10.​1007/​s10775-015-9313-7.CrossRef
Zurück zum Zitat Marton, F. (1986). Phenomenography—A research approach investigating different understandings of reality. Journal of Thought, 21, 28–49. Marton, F. (1986). Phenomenography—A research approach investigating different understandings of reality. Journal of Thought, 21, 28–49.
Zurück zum Zitat Marton, F., & Booth, S. (1997). Learning and awareness. Mahwah, NJ: Lawrence Erlbaum Associates, Publishers. Marton, F., & Booth, S. (1997). Learning and awareness. Mahwah, NJ: Lawrence Erlbaum Associates, Publishers.
Zurück zum Zitat Nykänen, S. (2011). Towards leadership and management in guidance and counselling networks in Finland. Jyväskylä, Finland: University of Jyväskylä. Nykänen, S. (2011). Towards leadership and management in guidance and counselling networks in Finland. Jyväskylä, Finland: University of Jyväskylä.
Zurück zum Zitat OECD [Organisation for Economic Co-operation and Development]. (2004a). Career guidance and public policy: Bridging the gap. Paris, France: OECD. OECD [Organisation for Economic Co-operation and Development]. (2004a). Career guidance and public policy: Bridging the gap. Paris, France: OECD.
Zurück zum Zitat OECD [Organisation for Economic Co-operation and Development]. (2004b). Career guidance: A handbook for policy makers. Paris, France: OECD. OECD [Organisation for Economic Co-operation and Development]. (2004b). Career guidance: A handbook for policy makers. Paris, France: OECD.
Zurück zum Zitat Osborn, D. S., Dikel, M. R., & Sampson, J. P., Jr. (2011). The internet: A tool for career planning (3rd ed.). Broken Arrow, OK: National Career Development Association. Osborn, D. S., Dikel, M. R., & Sampson, J. P., Jr. (2011). The internet: A tool for career planning (3rd ed.). Broken Arrow, OK: National Career Development Association.
Zurück zum Zitat Sampson, J. P., Jr. (2000). Computer applications. In C. E. Watkins Jr. & V. K. Campbell (Eds.), Testing and assessment in counseling practice (2nd ed., pp. 517–544). Mahwah, NJ: Lawrence Erlbaum. Sampson, J. P., Jr. (2000). Computer applications. In C. E. Watkins Jr. & V. K. Campbell (Eds.), Testing and assessment in counseling practice (2nd ed., pp. 517–544). Mahwah, NJ: Lawrence Erlbaum.
Zurück zum Zitat Sampson, J. P., Jr. (2008). Designing and implementing career programs: A handbook for effective practice. Broken Arrow, OK: National Career Development Association. Sampson, J. P., Jr. (2008). Designing and implementing career programs: A handbook for effective practice. Broken Arrow, OK: National Career Development Association.
Zurück zum Zitat Sampson, J. P. (2015, June). Why return on investment (ROI) matters. In Lynne Bezanson, Sareena Hopkins, & Brianna Harrington (Chair), 2015 Symposium on Building the Talent Pipeline. Symposium conducted at the meeting of International Centre for Career Development and Public Policy, Des Moines, IA. Sampson, J. P. (2015, June). Why return on investment (ROI) matters. In Lynne Bezanson, Sareena Hopkins, & Brianna Harrington (Chair), 2015 Symposium on Building the Talent Pipeline. Symposium conducted at the meeting of International Centre for Career Development and Public Policy, Des Moines, IA.
Zurück zum Zitat Sampson, J.P., Carr, D.L., Panke, J., Arkin, S., Minivielle, M. & Vernick, S. H. (2003). Design Strategies for Need-Based Internet Web Sites in Counseling and Career Services. Technical Report 28. Tallahassee, FL: Center for the Study of Counseling and Career Development, Florida State University. Sampson, J.P., Carr, D.L., Panke, J., Arkin, S., Minivielle, M. & Vernick, S. H. (2003). Design Strategies for Need-Based Internet Web Sites in Counseling and Career Services. Technical Report 28. Tallahassee, FL: Center for the Study of Counseling and Career Development, Florida State University.
Zurück zum Zitat Sampson, J. P., Jr., & Osborn, D. S. (2014). Using information and communication technology in delivering career interventions. In P. J. Hartung, M. L. Savickas, & W. B. Walsh (Eds.), APA handbook of career intervention (Vol. 2, pp. 57–70). Applications Washington, DC: American Psychological Association. Sampson, J. P., Jr., & Osborn, D. S. (2014). Using information and communication technology in delivering career interventions. In P. J. Hartung, M. L. Savickas, & W. B. Walsh (Eds.), APA handbook of career intervention (Vol. 2, pp. 57–70). Applications Washington, DC: American Psychological Association.
Zurück zum Zitat Vigurs, K., Everitt, J., & Staunton, T. (2017). The evidence base for careers website. What works? London, UK: The Careers & Enterprice Company. Vigurs, K., Everitt, J., & Staunton, T. (2017). The evidence base for careers website. What works? London, UK: The Careers & Enterprice Company.
Zurück zum Zitat Watts, A. G. (1996). Computers in guidance. In A. G. Watts, B. Law, J. Killeen, J. M. Kidd, & R. Hawthorn (Eds.), Rethinking careers education and guidance: Theory, policy and practice (pp. 269–286). London, UK: Routledge. Watts, A. G. (1996). Computers in guidance. In A. G. Watts, B. Law, J. Killeen, J. M. Kidd, & R. Hawthorn (Eds.), Rethinking careers education and guidance: Theory, policy and practice (pp. 269–286). London, UK: Routledge.
Zurück zum Zitat Watts, A. G. (2010). Policy issues relating to the use of ICT in lifelong guidance. Career Research Development: The NICEC Journal, 25, 33–39. Watts, A. G. (2010). Policy issues relating to the use of ICT in lifelong guidance. Career Research Development: The NICEC Journal, 25, 33–39.
Metadaten
Titel
Challenges in implementing ICT in career services: perspectives from career development experts
verfasst von
Jaana Kettunen
James P. Sampson Jr.
Publikationsdatum
17.05.2018
Verlag
Springer Netherlands
Erschienen in
International Journal for Educational and Vocational Guidance / Ausgabe 1/2019
Print ISSN: 1873-0388
Elektronische ISSN: 1573-1782
DOI
https://doi.org/10.1007/s10775-018-9365-6

Weitere Artikel der Ausgabe 1/2019

International Journal for Educational and Vocational Guidance 1/2019 Zur Ausgabe

Editorial

Announcements

Premium Partner