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Public Organization Review

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01.12.2007

Promoting Public Trust in Public Organizations: Explaining the Role of Public Accountability

verfasst von: Hassan Danaee Fard, Ali Asghar Anvary Rostamy

Erschienen in: Public Organization Review | Ausgabe 4/2007

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Abstract

This paper is aimed at explaining the role of public accountability in promoting public trust in public organizations. Initially a conceptual model was developed. Then, the model was tested empirically in Iran. The result shows that public accountability influences the public trust by improving citizens’ satisfaction. In other words, legal, ethical, financial, functional, and utmost political accountability affect public trust through influencing citizens’ satisfaction. This study also confirms that changes in social trust, citizens’ trust in government, and media will moderate trust in public organizations.

Vorheriger Artikel A Cross-national Analysis of Global E-government

Nächster Artikel A Critique of the New Public Management and the Neo-Weberian State: Advancing a Critical Theory of Administrative Reform

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Titel: Promoting Public Trust in Public Organizations: Explaining the Role of Public Accountability
verfasst von: Hassan Danaee Fard
Ali Asghar Anvary Rostamy
Publikationsdatum: 01.12.2007
Verlag: Springer US
Erschienen in: Public Organization Review / Ausgabe 4/2007
Print ISSN: 1566-7170
Elektronische ISSN: 1573-7098
DOI: https://doi.org/10.1007/s11115-007-0041-4

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