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01.09.2020 | Empirical article

Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic

verfasst von: Jaehun Joo, Matthew Minsuk Shin

Erschienen in: Service Business | Ausgabe 4/2020

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Abstract

Although contact tracing apps can be effective for controlling COVID-19, the app usage can be stressful for users. This study identifies countermeasures for users’ stress while maximizing full utilization of the apps. This study presents the relationships among the stress factors, users’ appraisal, users’ emotion focus coping, and the infusion to exert the full potential of the app through a structural equation model. The research model is validated by surveying Health Code app users. Given the results of the study, the contact tracing apps could become a valuable tool to control COVID-19 by removing app users’ privacy concerns.

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Titel: Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic
verfasst von: Jaehun Joo
Matthew Minsuk Shin
Publikationsdatum: 01.09.2020
Verlag: Springer Berlin Heidelberg
Erschienen in: Service Business / Ausgabe 4/2020
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-020-00424-7

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