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Erschienen in:
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2017 | OriginalPaper | Buchkapitel

Assessing the Performance of a Tourism MOOC Using the Kirkpatrick Model: A Supplier’s Point of View

verfasst von : Jingjing Lin, Lorenzo Cantoni

Erschienen in: Information and Communication Technologies in Tourism 2017

Verlag: Springer International Publishing

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Abstract

This paper presents the evaluation methods and results of a pilot tourism MOOC (Massive Open Online Course) called eTourism: Communication Perspectives, based on the Kirkpatrick model. It assigned twelve indicators to the model’s four levels of evaluation (reaction, learning, behaviour, results). Indicators include: self-efficacy and motivation, satisfaction, relevance, course performance, collaborative learning, higher-order learning, reflective and integrative learning, skills development, post-course practices, corporate social responsibility, public relations, and marketing. With various measurement tools such as pre-, in- and post-course surveys, post-course interviews, and analytics data by the host platform, the paper explains the available data with the twelve indicators and provides meaningful performance assessment for the MOOC. Results show that the MOOC was successful in all four levels according to the twelve indicators. The limitations and the future directions are also discussed at the end of the study.

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Vorheriges Kapitel Spill-over Effects of Online Consumer Reviews in the Hotel Industry
Nächstes Kapitel Strategic Visitor Flows (SVF) Analysis Using Mobile Data
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Metadaten
Titel
Assessing the Performance of a Tourism MOOC Using the Kirkpatrick Model: A Supplier’s Point of View
verfasst von
Jingjing Lin
Lorenzo Cantoni
Copyright-Jahr
2017
Buch
Information and Communication Technologies in Tourism 2017

Print ISBN: 978-3-319-51167-2

Electronic ISBN: 978-3-319-51168-9

Copyright-Jahr: 2017

DOI
https://doi.org/10.1007/978-3-319-51168-9_10

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