Skip to main content

2018 | OriginalPaper | Buchkapitel

16. Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching and the “Third Mission”

verfasst von : Elisa Bonollo, Mara Zuccardi Merli

Erschienen in: Outcome-Based Performance Management in the Public Sector

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Italian public universities are now paying close attention to performance measurement under the new public management process. This chapter aims to verify whether and how Italian public universities report the performance of activities in support of research, teaching and the “third mission”. Such can strongly impact how the university stakeholders will perceive the results of institutional operations. A documentary analysis of the Italian universities’ annual performance reports, for the years 2011–2014, was adopted to achieve this. The results show that further improvements can be made, especially in terms of outcomes, effectiveness, efficiency and coordination as far as the financial statements are concerned.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Anessi Pessina, E., Barbera, C., Sicilia, M., & Steccolini, I. (2016). Public sector budgeting: A European review of accounting and public management journals. Accounting, Auditing & Accountability Journal, 29(3), 491–519.CrossRef Anessi Pessina, E., Barbera, C., Sicilia, M., & Steccolini, I. (2016). Public sector budgeting: A European review of accounting and public management journals. Accounting, Auditing & Accountability Journal, 29(3), 491–519.CrossRef
Zurück zum Zitat Anselmi, L. (1995). Il processo di trasformazione della pubblica amministrazione. Torino: Giappichelli. Anselmi, L. (1995). Il processo di trasformazione della pubblica amministrazione. Torino: Giappichelli.
Zurück zum Zitat Anselmi, L. (2009). Amministrazioni da valutare, strumenti per misurare, attività da rendicontare: la multidimensionalità della performance. In: CNEL (Ed.), La misurazione delle performance nelle pubbliche amministrazioni. Roma: CNEL. Anselmi, L. (2009). Amministrazioni da valutare, strumenti per misurare, attività da rendicontare: la multidimensionalità della performance. In: CNEL (Ed.), La misurazione delle performance nelle pubbliche amministrazioni. Roma: CNEL.
Zurück zum Zitat Arena, M., Arnaboldi, M., Azzone, G., & Carlucci, P. (2009). Developing a performance measurement system for university central administrative services. Higher Education Quarterly, 63(3), 237–263.CrossRef Arena, M., Arnaboldi, M., Azzone, G., & Carlucci, P. (2009). Developing a performance measurement system for university central administrative services. Higher Education Quarterly, 63(3), 237–263.CrossRef
Zurück zum Zitat Arnaboldi, M., Azzone, G., & Carlucci, P. (2007). Misurare le performance nel settore pubblico: un’applicazione alle università. In A. Cugini (Ed.), La misurazione della performance negli Atenei. Milano: Franco Angeli. Arnaboldi, M., Azzone, G., & Carlucci, P. (2007). Misurare le performance nel settore pubblico: un’applicazione alle università. In A. Cugini (Ed.), La misurazione della performance negli Atenei. Milano: Franco Angeli.
Zurück zum Zitat Beasley, J. E. (1995). Determining teaching and research efficiencies. Journal of the Operational Research Society, 46(4), 441–452.CrossRef Beasley, J. E. (1995). Determining teaching and research efficiencies. Journal of the Operational Research Society, 46(4), 441–452.CrossRef
Zurück zum Zitat Behn, R. D. (2003). Why measure performance? Different purposes require different measures. Public Administration Review, 63(5), 586–606.CrossRef Behn, R. D. (2003). Why measure performance? Different purposes require different measures. Public Administration Review, 63(5), 586–606.CrossRef
Zurück zum Zitat Bergamin Barbato, M. (1991). Programmazione e controllo in un’ottica strategica. Torino: Utet. Bergamin Barbato, M. (1991). Programmazione e controllo in un’ottica strategica. Torino: Utet.
Zurück zum Zitat Bianchi, C. (2016). Dynamic performance management. Heidelberg: Springer.CrossRef Bianchi, C. (2016). Dynamic performance management. Heidelberg: Springer.CrossRef
Zurück zum Zitat Borgonovi, E. (2002). Principi e sistemi aziendali per le pubbliche amministrazioni. Milano: Egea. Borgonovi, E. (2002). Principi e sistemi aziendali per le pubbliche amministrazioni. Milano: Egea.
Zurück zum Zitat Borgonovi, E., & Giordano, F. (2007). La valutazione dell’Università: aspetti sistematici ed operativi. In A. Cugini (Ed.), La misurazione della performance negli atenei. Logiche, metodi, esperienze. Milano: Franco Angeli. Borgonovi, E., & Giordano, F. (2007). La valutazione dell’Università: aspetti sistematici ed operativi. In A. Cugini (Ed.), La misurazione della performance negli atenei. Logiche, metodi, esperienze. Milano: Franco Angeli.
Zurück zum Zitat Bouckaert, G., & Halligan, J. (2008). Managing performance: International comparisons. New York: Routledge. Bouckaert, G., & Halligan, J. (2008). Managing performance: International comparisons. New York: Routledge.
Zurück zum Zitat Bovaird, T., & Loffler, E. (Eds.). (2003). Public management and governance. London: Routledge. Bovaird, T., & Loffler, E. (Eds.). (2003). Public management and governance. London: Routledge.
Zurück zum Zitat Broadbent, J. (2007). If you can’t measure it, how can you manage it? Management and governance in higher educational institutions. Public Money & Management, 27(3), 193–198.CrossRef Broadbent, J. (2007). If you can’t measure it, how can you manage it? Management and governance in higher educational institutions. Public Money & Management, 27(3), 193–198.CrossRef
Zurück zum Zitat Brunetti, G. (1979). Il controllo di gestione in condizioni ambientali perturbate. Milano: Franco Angeli. Brunetti, G. (1979). Il controllo di gestione in condizioni ambientali perturbate. Milano: Franco Angeli.
Zurück zum Zitat Brusa, L., & Zamprogna, L. (1991). Pianificazione e controllo di gestione. Milano: Etas Libri. Brusa, L., & Zamprogna, L. (1991). Pianificazione e controllo di gestione. Milano: Etas Libri.
Zurück zum Zitat Calciolari, S. (2009). Gestione della pubblica amministrazione basata sui risultati: criticità, strumenti e prospettive. Azienda pubblica, 4, 645–664. Calciolari, S. (2009). Gestione della pubblica amministrazione basata sui risultati: criticità, strumenti e prospettive. Azienda pubblica, 4, 645–664.
Zurück zum Zitat Catalano G. (Ed.). (2004). Valutare le attività amministrative delle Università: aspetti metodologici e buone pratiche. Bologna: Il Mulino. Catalano G. (Ed.). (2004). Valutare le attività amministrative delle Università: aspetti metodologici e buone pratiche. Bologna: Il Mulino.
Zurück zum Zitat Cavalluzzo, K. S., & Ittner, D. C. (2004). Implementing performance measurement innovations: evidence from government. Accounting, Organization and Society, 29(3/4), 243–267.CrossRef Cavalluzzo, K. S., & Ittner, D. C. (2004). Implementing performance measurement innovations: evidence from government. Accounting, Organization and Society, 29(3/4), 243–267.CrossRef
Zurück zum Zitat Cosenz, F., & Bianchi, C. (2013). Designing performance management systems in academic institutions: A dynamic performance management view. ASPA conference, New Orleans. Cosenz, F., & Bianchi, C. (2013). Designing performance management systems in academic institutions: A dynamic performance management view. ASPA conference, New Orleans.
Zurück zum Zitat Cugini, A., & Pilonato, S. (2006). La misurazione della performance degli Atenei: uno schema per l’analisi dello stato dell’arte. Azienda Pubblica, 2, 197–215. Cugini, A., & Pilonato, S. (2006). La misurazione della performance degli Atenei: uno schema per l’analisi dello stato dell’arte. Azienda Pubblica, 2, 197–215.
Zurück zum Zitat Dal Molin, M., Turri, M., & Agasisti, T. (2016). New public management reforms in the Italian Universities: Managerial tools, accountability mechanisms or simply compliance? International Journal of Public Administration. Published online 31 Mar 2016. Dal Molin, M., Turri, M., & Agasisti, T. (2016). New public management reforms in the Italian Universities: Managerial tools, accountability mechanisms or simply compliance? International Journal of Public Administration. Published online 31 Mar 2016.
Zurück zum Zitat De Bruijn, H. (2002). Managing performance in public sector. London: Routledge. De Bruijn, H. (2002). Managing performance in public sector. London: Routledge.
Zurück zum Zitat Folan, P., & Browne, J. (2005). A review of performance measurement: Toward performance management. Computers in Industry, 56, 663–680.CrossRef Folan, P., & Browne, J. (2005). A review of performance measurement: Toward performance management. Computers in Industry, 56, 663–680.CrossRef
Zurück zum Zitat Halachmi, A., & Bouckaert, G. (1996). Introduction: Performance appraisal and Rubik’s cube. In A. Halachmi & G. Bouckaert (Eds.), Organizational performance and measurement in the public sector. Westport: Quorum Books. Halachmi, A., & Bouckaert, G. (1996). Introduction: Performance appraisal and Rubik’s cube. In A. Halachmi & G. Bouckaert (Eds.), Organizational performance and measurement in the public sector. Westport: Quorum Books.
Zurück zum Zitat Hammerschmid, G., van de Walle, S., & Stimac, C. (2013). Internal and external use of performance information in public organizations: results from an international survey. Public Money & Management, 33(3), 261–268.CrossRef Hammerschmid, G., van de Walle, S., & Stimac, C. (2013). Internal and external use of performance information in public organizations: results from an international survey. Public Money & Management, 33(3), 261–268.CrossRef
Zurück zum Zitat Hatry, H. P. (2002). Performance measurement: Fashion and fallacies. Public Performance & Management Review, 25(4), 352–358. Hatry, H. P. (2002). Performance measurement: Fashion and fallacies. Public Performance & Management Review, 25(4), 352–358.
Zurück zum Zitat Hatry, P. H. (2006). Performance measurement: Getting results. Washington: The Urban Institute Press. Hatry, P. H. (2006). Performance measurement: Getting results. Washington: The Urban Institute Press.
Zurück zum Zitat Holzer, M., & Halachmi, A. (1996). Measurement as a means of accountability. International Journal of Public Administration, 19(11/12), 1921–1944.CrossRef Holzer, M., & Halachmi, A. (1996). Measurement as a means of accountability. International Journal of Public Administration, 19(11/12), 1921–1944.CrossRef
Zurück zum Zitat Hood, C. (1991). A public management for all seasons. Public Administration, 6(3), 3–19.CrossRef Hood, C. (1991). A public management for all seasons. Public Administration, 6(3), 3–19.CrossRef
Zurück zum Zitat Hood, C. (1995). The new public management in the 1980s: Variations on a theme. Accounting, Organizations and Society, 20(2/3), 93–109.CrossRef Hood, C. (1995). The new public management in the 1980s: Variations on a theme. Accounting, Organizations and Society, 20(2/3), 93–109.CrossRef
Zurück zum Zitat Jansen, E. P. (2008). New public management: Perspectives on performance and the use of performance information. Financial Accountability & Management, 24(2), 169–195.CrossRef Jansen, E. P. (2008). New public management: Perspectives on performance and the use of performance information. Financial Accountability & Management, 24(2), 169–195.CrossRef
Zurück zum Zitat Johnsen, A. (2005). What does 25 years of experience tell us about the state of performance measurement in public policy and management. Public Money & Management, 25(1), 9–17. Johnsen, A. (2005). What does 25 years of experience tell us about the state of performance measurement in public policy and management. Public Money & Management, 25(1), 9–17.
Zurück zum Zitat Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.
Zurück zum Zitat Kelly, G., Mulgan, G., & Muers, S. (2002). Creating public value: An analytical framework for public service reform. London: Strategy Unit, Cabinet Office. Kelly, G., Mulgan, G., & Muers, S. (2002). Creating public value: An analytical framework for public service reform. London: Strategy Unit, Cabinet Office.
Zurück zum Zitat Kickert, W. J. M. (1997). Public governance in the Netherlands: An alternative to Anglo-American ‘Managerialism’. Public Administration, 75(4), 731–752.CrossRef Kickert, W. J. M. (1997). Public governance in the Netherlands: An alternative to Anglo-American ‘Managerialism’. Public Administration, 75(4), 731–752.CrossRef
Zurück zum Zitat Lapsley, I. (2009). New public management: The cruellest invention of the human spirit? Abacus, 45(1), 1–21.CrossRef Lapsley, I. (2009). New public management: The cruellest invention of the human spirit? Abacus, 45(1), 1–21.CrossRef
Zurück zum Zitat Lebas, M. J. (1995). Performance measurement and performance management. International Journal Production Economics, 41, 23–35.CrossRef Lebas, M. J. (1995). Performance measurement and performance management. International Journal Production Economics, 41, 23–35.CrossRef
Zurück zum Zitat Lewis, J. M. (2014). Research productivity and research system attitudes. Public Money & Management, 34(6), 417–424.CrossRef Lewis, J. M. (2014). Research productivity and research system attitudes. Public Money & Management, 34(6), 417–424.CrossRef
Zurück zum Zitat Moore, M. (1995). Creating public value: Strategic management in government. Cambridge, MA: Harvard University Press. Moore, M. (1995). Creating public value: Strategic management in government. Cambridge, MA: Harvard University Press.
Zurück zum Zitat Mussari, R. (2001). Misurazione e valutazione della performance: un’analisi critica. In A. Lombrano (Ed.), Il controllo di gestione negli enti locali. Maggioli: Rimini. Mussari, R. (2001). Misurazione e valutazione della performance: un’analisi critica. In A. Lombrano (Ed.), Il controllo di gestione negli enti locali. Maggioli: Rimini.
Zurück zum Zitat Neely, A., Adams, C., & Crowe, P. (2001). The performance prism in practice. Measuring Business Excellence, 5(2), 6–12.CrossRef Neely, A., Adams, C., & Crowe, P. (2001). The performance prism in practice. Measuring Business Excellence, 5(2), 6–12.CrossRef
Zurück zum Zitat Noordegraaf, M., & Abma, T. (2003). Management by measurement? Public management practices amidst ambiguity. Public Administration, 81(4), 853–871.CrossRef Noordegraaf, M., & Abma, T. (2003). Management by measurement? Public management practices amidst ambiguity. Public Administration, 81(4), 853–871.CrossRef
Zurück zum Zitat Oldfield, B. M., & Baron, S. (2000). Student perceptions of service quality in a UK university business and management faculty. Quality Assurance in Education, 8(2), 85–95.CrossRef Oldfield, B. M., & Baron, S. (2000). Student perceptions of service quality in a UK university business and management faculty. Quality Assurance in Education, 8(2), 85–95.CrossRef
Zurück zum Zitat Osborne, S. P. (2010). The new public governance? New perspectives on the theory and practice of public governance. London: Routledge. Osborne, S. P. (2010). The new public governance? New perspectives on the theory and practice of public governance. London: Routledge.
Zurück zum Zitat Otley, D. T. (1999). Performance management: A framework for management control system research. Management Accounting Research, 10(4), 363–382.CrossRef Otley, D. T. (1999). Performance management: A framework for management control system research. Management Accounting Research, 10(4), 363–382.CrossRef
Zurück zum Zitat Pettersen, I. J. (2015). From metrics to knowledge? Quality assessment in higher education. Financial Accountability & Management, 31(1), 23–40.CrossRef Pettersen, I. J. (2015). From metrics to knowledge? Quality assessment in higher education. Financial Accountability & Management, 31(1), 23–40.CrossRef
Zurück zum Zitat Pollitt, C., & Bouckaert, G. (2000). Public management reform: A comparative analysis. Oxford: Oxford University Press. Pollitt, C., & Bouckaert, G. (2000). Public management reform: A comparative analysis. Oxford: Oxford University Press.
Zurück zum Zitat Rabovsky, T. M. (2014). Using data to manage for performance at public universities. Public Administration Review, 74(2), 260–272.CrossRef Rabovsky, T. M. (2014). Using data to manage for performance at public universities. Public Administration Review, 74(2), 260–272.CrossRef
Zurück zum Zitat Rebora, G. (2003). La valutazione degli Atenei: alla ricerca della qualità. Azienda Pubblica, 5–6, 411–437. Rebora, G. (2003). La valutazione degli Atenei: alla ricerca della qualità. Azienda Pubblica, 5–6, 411–437.
Zurück zum Zitat Rhodes, R. A. W. (1996). The new governance: Governing without government. Political Studies, 44(4), 652–667. Rhodes, R. A. W. (1996). The new governance: Governing without government. Political Studies, 44(4), 652–667.
Zurück zum Zitat Riccaboni, A. (2003). La valutazione integrata della didattica e della ricerca: il progetto VAI nell’Università di Siena. Azienda Pubblica, 5–6, 463–493. Riccaboni, A. (2003). La valutazione integrata della didattica e della ricerca: il progetto VAI nell’Università di Siena. Azienda Pubblica, 5–6, 463–493.
Zurück zum Zitat Schachter, H. L. (1995). Reinventing government or reinventing ourselves: Two models for improving government performance. Public Administration Review, 55(6), 530–537.CrossRef Schachter, H. L. (1995). Reinventing government or reinventing ourselves: Two models for improving government performance. Public Administration Review, 55(6), 530–537.CrossRef
Zurück zum Zitat Smith, G., Smith, A., & Clarke, A. (2007). Evaluating service quality in universities: a service department perspective. Quality Assurance in Education, 15(3), 334–351.CrossRef Smith, G., Smith, A., & Clarke, A. (2007). Evaluating service quality in universities: a service department perspective. Quality Assurance in Education, 15(3), 334–351.CrossRef
Zurück zum Zitat Stoker, G. (2006). Public value management: A new narrative for networked governance? American Review of Public Administration, 36(1), 41–57.CrossRef Stoker, G. (2006). Public value management: A new narrative for networked governance? American Review of Public Administration, 36(1), 41–57.CrossRef
Zurück zum Zitat Talbot, C. (2005). Performance management. In E. Ferlie, L. E. Lynn, & C. Pollitt (Eds.), The Oxford handbook of public management. Oxford: Oxford University Press. Talbot, C. (2005). Performance management. In E. Ferlie, L. E. Lynn, & C. Pollitt (Eds.), The Oxford handbook of public management. Oxford: Oxford University Press.
Zurück zum Zitat Taylor, J. (2001). Improving performance indicator in higher education: The academics’ perspective. Journal of Further and Higher Education, 25(3), 379–393.CrossRef Taylor, J. (2001). Improving performance indicator in higher education: The academics’ perspective. Journal of Further and Higher Education, 25(3), 379–393.CrossRef
Zurück zum Zitat ter Bogt, H. J., & Scapens, R. W. (2012). Performance management in universities: Effects of the transition to more quantitative measurement systems. European Accounting Review, 21(3), 451–497. ter Bogt, H. J., & Scapens, R. W. (2012). Performance management in universities: Effects of the transition to more quantitative measurement systems. European Accounting Review, 21(3), 451–497.
Zurück zum Zitat Turri, M. (2005). La valutazione dell’università. Milano: Guerini e Associati. Turri, M. (2005). La valutazione dell’università. Milano: Guerini e Associati.
Zurück zum Zitat Vakkuri, J., & Meklin, P. (2003). The impact of culture on the use of performance measurement information in the university setting. Management Decision, 41(8), 751–759.CrossRef Vakkuri, J., & Meklin, P. (2003). The impact of culture on the use of performance measurement information in the university setting. Management Decision, 41(8), 751–759.CrossRef
Zurück zum Zitat Van Dooren, W., Bouckaert, G., & Halligan, J. (2010). Performance management in the public sector. London: Routledge. Van Dooren, W., Bouckaert, G., & Halligan, J. (2010). Performance management in the public sector. London: Routledge.
Zurück zum Zitat Van Thiel, S., & Leeuw, F. L. (2002). The performance paradox in the public sector. Public Performance & Management Review, 25(3), 267–281.CrossRef Van Thiel, S., & Leeuw, F. L. (2002). The performance paradox in the public sector. Public Performance & Management Review, 25(3), 267–281.CrossRef
Zurück zum Zitat Waugh, R. F. (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172–188.CrossRef Waugh, R. F. (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172–188.CrossRef
Zurück zum Zitat Williams, I., & Shearer, H. (2011). Appraising public value: Past, present and futures. Public Administration, 89(4), 1367–1384.CrossRef Williams, I., & Shearer, H. (2011). Appraising public value: Past, present and futures. Public Administration, 89(4), 1367–1384.CrossRef
Zurück zum Zitat Yang, K., & Holzer, M. (2006). The performance-trust link: Implications for performance measurement. Public Administration Review, 66(1), 114–126.CrossRef Yang, K., & Holzer, M. (2006). The performance-trust link: Implications for performance measurement. Public Administration Review, 66(1), 114–126.CrossRef
Zurück zum Zitat Zuccardi Merli, M., & Bonollo, E. (2013). I controlli manageriali nelle università. In L. Anselmi, F. Donato, L. Marinò, A. Pavan, & M. Zuccardi Merli (Eds.), Il declino del sistema dei controlli manageriali nelle pubbliche amministrazioni. Milano: Franco Angeli. Zuccardi Merli, M., & Bonollo, E. (2013). I controlli manageriali nelle università. In L. Anselmi, F. Donato, L. Marinò, A. Pavan, & M. Zuccardi Merli (Eds.), Il declino del sistema dei controlli manageriali nelle pubbliche amministrazioni. Milano: Franco Angeli.
Metadaten
Titel
Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching and the “Third Mission”
verfasst von
Elisa Bonollo
Mara Zuccardi Merli
Copyright-Jahr
2018
DOI
https://doi.org/10.1007/978-3-319-57018-1_16

Premium Partner