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2014 | Buch

Introduction Kapitel lesen Erstes Kapitel lesen

Aligning Business Processes and Information Systems

New Approaches to Continuous Quality Engineering

verfasst von: Robert Heinrich

Verlag: Springer Fachmedien Wiesbaden

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.

Inhaltsverzeichnis

Frontmatter
1. Introduction
Abstract
This chapter motivates the alignment of business process (BP) quality and information system (IS) quality. First, the need for new methods for quality modeling and analysis, that take into account the mutual quality impact between BPs and ISs, is revealed in Section 1.1. Then, Section 1.2 points out the specific problems addressed in this book. Afterwards, the scientific contributions are listed in Section 1.3. Finally, Section 1.4 presents the structure of this book and Section 1.5 lists parts of the book previously published in scientific proceedings.
Robert Heinrich

Business Process Quality

Frontmatter
2. Terms and Definitions
Abstract
Part I of this book addresses a comprehensive understanding of business process quality. Before describing a business process quality model in Chapter 3, this chapter introduces the basic terminology and definitions related to business processes and information systems.
Robert Heinrich
3. Business Process Quality
Abstract
This chapter presents a comprehensive quality model for BPs and demonstrates its application in practice. First, the foundations the model builds upon are described in Section 3.1. Then, Section 3.2 argues that a comprehensive understanding of BP quality is missing, by discussing the state of the art.
Robert Heinrich
4. Quality Modeling within Business Process Models
Abstract
BP modeling is widely used within organizations as a method to increase awareness and knowledge of BPs, and to deconstruct organizational complexity [Bandara et al. (2005)]. A BP model typically visualizes activities and their dependencies, involved actors, and their communication with one another and external parties.
Robert Heinrich

Aligning Business Process Design and Information System Design

Frontmatter
5. Foundations and Definitions
Abstract
Part II of this book addresses the alignment of BP designs and IS designs in terms of performance. Therefore, the mutual impact between BPs and ISs is characterized and new prediction methods are proposed. To bridge the gap to Part I of this book, it is important to note that performance is covered by the BPQRM characteristics time behavior and resource utilization.
Robert Heinrich
6. The Order Picking Process and Involved Information System
Abstract
In this chapter, the order picking process and the involved IS are introduced as an application case from practice, which is used in the following chapters for illustration and validation purposes. The process was elicited at Thor GmbH, a multinational manufacturer and distributor of specialty chemicals, in the context of the case study described in Chapter 10.
Robert Heinrich
7. Mutual Performance Impact between Business Processes and Information Systems
Abstract
BPs and ISs mutually impact each other in non-trivial ways, which are discussed in this chapter. Section 7.1 gives an overview of related work. Then, three types of mutual performance impact between BPs and ISs are distinguished.
Robert Heinrich
8. Predicting the Mutual Performance Impact between Business Processes and Information Systems
Abstract
In this chapter, the prediction of the mutual performance impact between BPs and ISs is discussed. First, the state of the art of mutual impact prediction is examined in Section 8.1, which shows that existing approaches rely on isolated BP and IS simulation. In Section 8.2, the approach BIIS is presented.
Robert Heinrich
9. Extending Palladio by Business Process Simulation Concepts to Enable an Integrated Simulation
Abstract
For integrating BP and IS simulation, this book builds upon the Palladio approach. While Palladio already provides adequate means for modeling and simulation of IS designs, this work extends Palladio by modeling and simulation of BP designs. The meta-model extension was already presented in Section 5.3. This chapter presents the approach IntBIIS, by discussing the simulator extension to handle BPs.
Robert Heinrich
10. Validation
Abstract
Frequently, prediction methods are only applied to fictitious examples, because their application to a real-life example, in practice, is a challenging task. Thus, there is little documented experience in applying BP simulation or IS simulation methods in practice.
Robert Heinrich

Conclusion

Frontmatter
11. Summary and Future Work
Abstract
This chapter concludes the book. First, the contributions presented in this book are summarized in Section 11.1. The benefits are pointed out in Section 11.2 by describing how the contributions support the roles in the joint development of BPs and ISs.
Robert Heinrich
Backmatter
Metadaten
Titel
Aligning Business Processes and Information Systems
verfasst von
Robert Heinrich
Copyright-Jahr
2014
Electronic ISBN
978-3-658-06518-8
Print ISBN
978-3-658-06517-1
DOI
https://doi.org/10.1007/978-3-658-06518-8

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