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01.06.2013 | Empirical Article

The determinants of the transportation outsourcing strategy for the express delivery company

verfasst von: Chia-Chi Lee, Tyrone T. Lin, Pei-Chu Cheng

Erschienen in: Service Business | Ausgabe 2/2013

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Abstract

This article explores the determinants that affect the transportation outsourcing strategy of the express delivery company in Taiwan. The results show that the following situations result in higher outsourcing probability: customer companies belonging to the high-tech industry, customers bringing higher freight revenue, customers having a better relationship with the case study company, and customers’ company having a bigger scale. The findings provide enterprises with a reference of decision making to follow in implementing the transportation outsourcing measure for different customers’ needs. The outsourcing strategy increases the flexibility of operating funds to enhance customer service quality.

Vorheriger Artikel New business models in online hotel distribution: emerging private sales versus leading IDS

Nächster Artikel The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective

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Titel: The determinants of the transportation outsourcing strategy for the express delivery company
verfasst von: Chia-Chi Lee
Tyrone T. Lin
Pei-Chu Cheng
Publikationsdatum: 01.06.2013
Verlag: Springer-Verlag
Erschienen in: Service Business / Ausgabe 2/2013
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-012-0151-0

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