Managerial Competence: Peer to Peer Relationship Management Skills

The previous chapters have identified aspects of the healthcare organization that render the management function in this context an area of specialization with specific critical issues. The implication of the analysis is that management experience in other sectors and management tools need to be modelled and adapted to meet the healthcare challenge. In this chapter, the specific characteristics of the healthcare organization will be translated from characteristics that qualify the organization as special to the characteristics that make the management role special. The competence necessary for the healthcare manager will be explored. Two managerial roles will be identified: the healthcare professional and the manager.