Ausgabe 1-2/2012
Inhalt (7 Artikel)
The effect of yield variability on the decision to improve the performance of multistage production systems
George C. Hadjinicola, Andreas C. Soteriou
The intention of continued web-enabled phone service usage: A quality perspective
Kwabena G. Boakye, Victor R. Prybutok, Sherry D. Ryan
An empirical investigation of the effectiveness of an integrated service recovery system
Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland
Open Access
Guest editorial: Five steps towards exploring the future of operations management
Jan Holmström, A. Georges L. Romme
Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics
Joy M. Field, Mei Xue, Lorin M. Hitt
Using the social system of a supply chain to improve a focal organization’s operating performance
Kevin Burgess, Prakash J. Singh