2005 | OriginalPaper | Buchkapitel
Please hold, your call is important to us
verfasst von : Colin Shaw
Erschienen in: Revolutionize Your Customer Experience
Verlag: Palgrave Macmillan UK
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As you can imagine this was a massive task and one that must have cost a few dollars. All because customers did not like walking around the floors. This is customer-focused. I wonder how many boards and chief financial officers (CFOs) would have agreed to this expenditure?