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Erschienen in:
2021 | OriginalPaper | Buchkapitel
12. Practices to Manage Changes
verfasst von : Abhinav Krishna Kaiser
Erschienen in: Become ITIL® 4 Foundation Certified in 7 Days
Verlag: Apress
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Abstract
While operations keeps the services afloat and maintains status quo, for a service or a product to stay alive, barely surviving is far from enough. It needs to change, it needs to evolve, and it needs to transform. Without changes, a service or a product is as good as dead. Think of a service or a product that have stayed the same for a number of years. Hard, right? Impossible to name a couple? Yes, that’s true. Even a simple product like the day to day confectionaries changes because customers get bored and crave something new. Think about the avatars of Haribo or any of your favorite chocolates. Very few have stayed the same, and they keep the change constant. One other anomaly in this regard is “classic” coke. Although the old made way for the new, popular demand meant that the company had to bring the old formula back to revive the fortunes of the company.