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Universal Access in the Information Society
Erschienen in: Universal Access in the Information Society 4/2016

01.11.2016 | Long paper

Proactive and reactive e-government services recommendation

verfasst von: Raouia Ayachi, Imen Boukhris, Sehl Mellouli, Nahla Ben Amor, Zied Elouedi

Erschienen in: Universal Access in the Information Society | Ausgabe 4/2016

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Abstract

Governmental portals designed to provide electronic services are generally overloaded with information that may hinder the effectiveness of e-government services. This paper proposes a new framework to supply citizens with adapted content and personalized services that satisfy their requirements and fit with their profiles in order to guarantee universal access to governmental services. The proposed reactive and proactive solutions combine several recommendation techniques that use different data sources i.e., citizen profile, social media databases, citizen’s feedback databases and service databases. It is shown that recommender systems provide citizens with accessible personalized e-government services.
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Metadaten
Titel
Proactive and reactive e-government services recommendation
verfasst von
Raouia Ayachi
Imen Boukhris
Sehl Mellouli
Nahla Ben Amor
Zied Elouedi
Publikationsdatum
01.11.2016
Verlag
Springer Berlin Heidelberg
Erschienen in
Universal Access in the Information Society / Ausgabe 4/2016
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-015-0442-z

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