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Erschienen in:
2007 | OriginalPaper | Buchkapitel
Sensemaking and the Creation of Social Webs
The Role of Storytelling and Conversations as Knowledge Processes
verfasst von : Minu Ipe
Erschienen in: Rethinking Knowledge Management
Verlag: Springer Berlin Heidelberg
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Narratives have long remained unacknowledged as knowledge processes within organizations. Narratives are so ubiquitous in nature and so taken-for-granted that they have remained in the shadow of formal knowledge management initiatives and programs. Yet, they play a critical role in the creation, transmission and application of knowledge in the workplace. This chapter addresses two types of narratives—storytelling and conversations. The role of these narratives as knowledge processes is examined, especially their contribution to sensemaking and the creation of social webs in work settings. How storytelling and conversations can be enabled within the contexts of designing work, workspaces, and enabling these narratives in virtual and global organizations is also briefly discussed.