60. Study on Hotel IEQ Based on the Theory of IPA

Human beings pay more attention to IEQ (indoor environment quality) which has an important impact on human health. Hotel is taken as a home away from home for travelers, so hotel IEQ is more and more concerned by travelers. Therefore, this study examines the travelers’ satisfaction with hotel IEQ by applying (IPA) Importance-Performance Analysis, which takes Zhejiang high star-rated hotels as an example. The findings from 316 questionnaires show IEQ of Zhejiang high star-rated hotels does not meet the travelers’ requirements well. Overall, travelers have lower satisfaction with hotels' IEQ. Findings also indicate the relatively superior six aspects in turn are the quality of indoor facilities, sanitation, ventilation, cotton supplies, toiletries, and tableware, and the relatively inferior three aspects in turn are indoor noise, indoor noise, and indoor air quality. Lastly, the study suggests Zhejiang high star-rated hotels should focus on the inferior aspects in their future development of IEQ, so as to improve travelers’ satisfaction with hotel IEQ as well as enriching the connotations of hotel IEQ.