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Information Systems Frontiers
Erschienen in: Information Systems Frontiers 3/2010

01.07.2010

Successful and unsuccessful multicommunication episodes: Engaging in dialogue or juggling messages?

verfasst von: Jeanine Warisse Turner, N. Lamar Reinsch Jr

Erschienen in: Information Systems Frontiers | Ausgabe 3/2010

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Abstract

This paper describes instances of multicommunicating—or engaging in more than one conversation at a time. It uses a critical incident technique to explore successful and unsuccessful incidents of multicommunicating from the perspective of 201 MBA students. Additionally, we asked which media individuals pair together when multicommunicating. We found very frequent pairing of the telephone (which provides partial compartmentalization but no flexibility of tempo) with electroric text (which provides both compartmentalization and flexibility of tempo). We also found that respondents provide a variety of reasons for labeling a particular episode as “unsuccessful.” In many cases the person seemed to describe an episode as unsuccessful when the person or a communicating partner had exceeded his or her ability to juggle multiple conversations as demonstrated by communication errors.
Vorheriger Artikel Knowledge management technology for organized crime risk assessment
Nächster Artikel Applying an organizational learning perspective to new technology deployment by technological gatekeepers: A theoretical model and key issues for future research

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Metadaten
Titel
Successful and unsuccessful multicommunication episodes: Engaging in dialogue or juggling messages?
verfasst von
Jeanine Warisse Turner
N. Lamar Reinsch Jr
Publikationsdatum
01.07.2010
Verlag
Springer US
Erschienen in
Information Systems Frontiers / Ausgabe 3/2010
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI
https://doi.org/10.1007/s10796-009-9175-y

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