nach oben

Erschienen in:

2017 | OriginalPaper | Buchkapitel

Technostress and Social Networking Services: Uncovering Strains and Their Underlying Stressors

verfasst von : Markus Salo, Henri Pirkkalainen, Tiina Koskelainen

Erschienen in: Nordic Contributions in IS Research

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Numerous users of social networking sites and services (SNS) suffer from technostress and its various strains that hinder well-being. Despite a growing research interest on technostress, the extant studies have not explained what kinds of various strains can SNS use create and how can these strains be traced back to different stressors. To address this gap in research, we employed a qualitative approach by narrative interviews. As a contribution, our findings introduce four SNS strains (concentration problems, sleep problems, identity problems, and social relation problems) and explain how they link with different underlying SNS stressors. As practical implications, the findings of this study can help technostressed users to identify their SNS strains, understand how they are created, and increase their possibilities to avoid the strains in the future.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment

Nächstes Kapitel Like, Share and Follow: A Conceptualisation of Social Buttons on the Web

Dependence is different from addiction in that dependence is a broader term, it emphasizes users’ reliance on SNS, and it does not necessary indicate compulsive behavior.

In literature, different overloads such as information, technology, and social overload are used. In this study, we refer to a combination of them.

Carter, M., Grover, V.: Me, myself, and I(T): conceptualizing information technology identity and its implications. MIS Q. 39(4), 931–957 (2015)CrossRef

Maier, C., Laumer, S., Weinert, C., Weitzel, T.: The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use. Inf. Syst. J. 25(3), 275–308 (2015)CrossRef

Lin, K.Y., Lu, H.P.: Why people use social networking sites: an empirical study integrating network externalities and motivation theory. Comput. Hum. Behav. 27(3), 1152–1161 (2011)CrossRef

Luqman, A., Cao, X., Ali, A., Masood, A., Yu, L.: Do you get exhausted from too much socializing? Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm. Comput. Hum. Behav. (2017)

Huffington Post: Why Do Social Networks Increase Stress? (2013). http://www.huffingtonpost.com/john-dick/social-networks-and-stress_b_3534170.html

Maier, C., Laumer, S., Eckhardt, A., Weitzel, T.: Giving too much social support: social overload on social networking sites. Eur. J. Inf. Syst. 24(5), 447–464 (2015)CrossRef

PBS Newshour: This is How Facebook Stresses You Out, According to Study (2015). http://www.pbs.org/newshour/rundown/social-media-stress-contagious/

Ayyagari, R., Grover, V., Purvis, R.: Technostress: technological antecedents and implications. MIS Q. 35(4), 831–858 (2011)CrossRef

Brod, C.: Managing technostress: optimizing the use of computer technology. Pers. J. 61, 753–757 (1982)

10.

Brod, C.: Technostress: The Human Cost of the Computer Revolution. Addison Wesley, Reading (1984)

11.

Ragu-Nathan, T.S., Tarafdar, M., Ragu-Nathan, B.S., Tu, Q.: The consequences of technostress for end users in organizations: conceptual development and validation. Inf. Syst. Res. 19(4), 417–433 (2008)CrossRef

12.

New York Post: Why Facebook Feeds Division and Stress (2017). http://nypost.com/2017/02/18/why-facebook-feeds-division-and-stress/

13.

Krasnova, H., Widjaja, T., Buxmann, P., Wenninger, H., Benbasat, I.: Why following friends can hurt you: an exploratory investigation of the effects of envy on social networking sites among college-age users. Inf. Syst. Res. 26(3), 585–605 (2015)CrossRef

14.

Pawlowski, S.D., Kaganer, E.A., Cater, J.J.: Focusing the research agenda on burnout in IT: social representations of burnout in the profession. Eur. J. Inf. Syst. 16(5), 612–627 (2007)CrossRef

15.

Srivastava, S.C., Chandra, S., Shirish, A.: Technostress creators and job outcomes: theorising the moderating influence of personality traits. Inf. Syst. J. 25(4), 355–401 (2015)CrossRef

16.

Tarafdar, M., Tu, Q., Ragu-Nathan, B.S., Ragu-Nathan, T.S.: The impact of technostress on role stress and productivity. J. Manag. Inf. Syst. 24(1), 301–328 (2007)CrossRef

17.

Tarafdar, M., Tu, Q., Ragu-Nathan, T.S.: Impact of technostress on end-user satisfaction and performance. J. Manag. Inf. Syst. 27(3), 303–334 (2011)CrossRef

18.

Tarafdar, M., Bolman, E., Pullins, E.B., Ragu-Nathan, T.S.: Technostress: negative effect on performance and possible mitigations. Inf. Syst. J. 25(2), 103–132 (2015)CrossRef

19.

Klein, H.K., Myers, M.D.: A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Q. 23(1), 67–93 (1999)CrossRef

20.

Venkatesh, V., Brown, S.A., Bala, H.: Bridging the qualitative–quantitative divide: guidelines for conducting mixed methods research in information systems. MIS Q. 37(1), 21–54 (2013)CrossRef

21.

Lee, Y.K., Chang, C.T., Lin, Y., Cheng, Z.H.: The dark side of smartphone usage: psychological traits, compulsive behavior and technostress. Comput. Hum. Behav. 31, 373–383 (2014)CrossRef

22.

Lazarus, R.S.: Psychological Stress and the Coping Process. McGraw-Hill, New York (1966)

23.

Lazarus, R.S., Folkman, S.: Stress, Appraisal, and Coping. Springer, New York (1984)

24.

Salanova, M., Llorens, S., Cifre, E.: The dark side of technologies: technostress among users of information and communication technologies. Int. J. Psychol. 48(3), 422–436 (2013)CrossRef

25.

Shu, Q., Tu, Q., Wang, K.: The impact of computer self-efficacy and technology dependence on computer-related technostress: a social cognitive theory perspective. Int. J. Hum. Comput. Interact. 27(10), 923–939 (2011)CrossRef

26.

Wang, K., Shu, Q., Tu, Q.: Technostress under different organizational environments: an empirical investigation. Comput. Hum. Behav. 24(6), 3002–3013 (2008)CrossRef

27.

Yan, Z., Guo, X., Lee, M.K.O., Vogel, D.R.: A conceptual model of technology features and technostress in telemedicine communication. Inf. Technol. People 26(3), 283–297 (2013)CrossRef

28.

Tu, Q., Wang, K., Shu, Q.: Computer-related technostress in China. Commun. ACM 48(4), 77–81 (2005)CrossRef

29.

Galluch, P., Grover, V., Thatcher, J.: Interrupting the workplace: examining stressors in an information technology context. J. Assoc. Inf. Syst. 16(1), 1–47 (2015)

30.

Kim, H.W., Chan, H.C., Chan, Y.P.: A balanced thinking–feelings model of information systems continuance. Int. J. Hum Comput Stud. 65(6), 511–525 (2007)CrossRef

31.

Venkatesh, V., Thong, J.Y.L., Xu, X.: Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Q. 36(1), 157–178 (2012)

32.

Maier, C., Laumer, S., Eckhardt, A., Weitzel, T.: When social networking turns to social overload: explaining the stress, emotional exhaustion, and quitting behavior from social network sites’ users. In: European Conference on Information Systems (ECIS) (2012)

33.

Lazarus, R.S.: Coping theory and research: past, present, and future. Psychosom. Med. 55(3), 234–247 (1993)CrossRef

34.

Myers, M.D.: Qualitative research in information systems. MIS Q. 21(2), 241–242 (1997)CrossRef

35.

Pentland, B.T.: Building process theory with narrative: from description to explanation. Acad. Manag. Rev. 24(4), 711–724 (1999)

36.

Schwarz, A., Chin, W.W., Hirschheim, R., Schwarz, C.: Toward a process-based view of information technology acceptance. J. Inf. Technol. 29(1), 73–96 (2014)CrossRef

37.

van der Heijden, H.: User Acceptance of Electronic Commerce: Contributions from the Bled eConference (2012)

38.

Patton, M.Q.: Qualitative Evaluation and Research Methods. SAGE, Beverly Hills (1990)

39.

Myers, M.D., Newman, M.: The qualitative interview in IS research: examining the craft. Inf. Organ. 17(1), 2–26 (2007)CrossRef

40.

Reeves, S., Albert, M., Kuper, A., Hodges, B.D.: Why use theories in qualitative research? BMJ 337, 631–634 (2008)CrossRef

41.

Carpenter, C.J.: Narcissism on Facebook: self-promotional and anti-social behavior. Personality Individ. Differ. 52(4), 482–486 (2012)CrossRef

42.

Hale, L., Guan, S.: Screen time and sleep among school-aged children and adolescents: a systematic literature review. Sleep Med. Rev. 21, 50–58 (2015)CrossRef

43.

Grover, V., Lyytinen, K.: New state of play in information systems research: the push to the edges. MIS Q. 39(2), 271–296 (2015)CrossRef

44.

Folkman, S., Moskowitz, J.T.: Coping: pitfalls and promise. Annu. Rev. Psychol. 55, 745–774 (2004)CrossRef

45.

Riedl, R.: On the biology of technostress: literature review and research agenda. ACM SIGMIS Database 44(1), 18–55 (2012)MathSciNetCrossRef

46.

Yakymenko, I., Tsybulin, O., Sidorik, E., Henshel, D., Kyrylenko, O., Kyrylenko, S.: Oxidative mechanisms of biological activity of low-intensity radiofrequency radiation. Electromagn. Biol. Med. 35(2), 186–202 (2016)CrossRef

Titel: Technostress and Social Networking Services: Uncovering Strains and Their Underlying Stressors
verfasst von: Markus Salo
Henri Pirkkalainen
Tiina Koskelainen
Verlag: Springer International Publishing
Buch: Nordic Contributions in IS Research
Print ISBN: 978-3-319-64694-7

Electronic ISBN: 978-3-319-64695-4

Copyright-Jahr: 2017
DOI: https://doi.org/10.1007/978-3-319-64695-4_4

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"