The Role of Evaluation in Organizational Control

The “evaluation and reward subsystem” refers to the component systems of the overall core control systems (shown in Figure 2–2) which deals with the process of assessing human performance and rewarding it. The evaluation system concerns the assessment of the quality of performance and provides the basis for administration of rewards. Thus these two systems individually and in combination play a crucial role in the overall process of organizational control.52 Although the merging of the evaluation and reward processes of an organization creates a system per se, we shall first examine each of these two processes as independent systems.