Erschienen in:

1996 | OriginalPaper | Buchkapitel

The Role of Measurement and Feedback in Control

verfasst von : Eric G. Flamholtz

Erschienen in: Effective Management Control

Verlag: Springer US

Enthalten in: Professional Book Archive

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This chapter examines the role of “measurement” and “feedback” in organizational control.28 We shall develop a framework for viewing the measurement and feedback as components of a core control system from the perspective of attempts to influence human behavior, rather than to merely represent things in numerical terms. The framework is termed the “Psycho-Technical Systems” (or PTS) model of measurement.29

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