Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Bücher
Zeitschriften
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
MTZ-Fachkongress

Antriebe und Energiesysteme von morgen


Austausch von Automobil- und Energiewirtschaft

Am 14./15. Mai geht es in Chemnitz um die Mobilitätswende durch Elektro- und Wasserstofffahrzeuge.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Introduction to Intercultural Project Customer Engagement Kapitel lesen Erstes Kapitel lesen

2020 | OriginalPaper | Buchkapitel

2. Theory in Intercultural Project Customer Engagement

verfasst von : Patrick Lückmann

Erschienen in: Engagement of Intercultural Project Customers

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

After introducing the theoretical groundwork for this dissertation, Sect. 2.1 delivers the most important definitions. Section 2.2 reviews the most important international project management standards to assess how these standards consider differences in national culture. The following Sect. 2.3 analyzes how project stakeholder and customer management is addressed in project management standards, methods and handbooks. It will be shown that customer management is largely addressed within the framework of project stakeholder management, and that there is no unified, coherent approach on how to manage project customers. Section 2.4 introduces the relevant theory on cultural differences and cultural dimensions. The second part of this chapter will address concepts of cultural intelligence and intercultural competence, to establish an understanding of how to deal with cultural differences and improve intercultural communication. Building on this, Sect. 2.5 presents the process and results of a structured literature review in the field of intercultural project customer engagement. This aims at identifying impact factors for the appropriate and effective intercultural engagement of project customers. It leads to the proposal of a relational model for intercultural project customer engagement in 2.5. This model will conclude this chapter and completes the theoretical framework of this dissertation.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel Introduction to Intercultural Project Customer Engagement
Nächstes Kapitel Qualitative Analysis: Intercultural Project Customer Engagement
Literatur
Adler, N. J. (2007). International dimensions of organizational behavior (5th ed.). Mason, OH: South-Western Cenage Learning.
Ajmal, M. M., Hussain, M., & Saber, H. (2012). Relationship of culture and trust in international project environments: A theoretical study. International Journal of Information Technology & Computer Science, 5, 13–32.
Ang, S., & Van Dyne, L. (2008). Conceptualization of cultural intelligence – Definition, distinctiveness, and Nomological network. In S. Ang & L. Van Dyne (Eds.), Handbook of cultural intelligence: Theory, measurement, and applications (1st ed., pp. 3–15). London: M.E. Sharpe.
APM. (2012). APM body of knowledge (6th ed.). Buckinghamshire: Association for Project Management.
Ashkanasy, N., Gupta, V., Mayfield, M. S., & Trevor-Roberts, E. (2004). Future orientation. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 282–341). Thousand Oaks, CA: Sage.
Athayde, W. P. (2014). Monitoring and control of projects. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 61–68). New York: AMACOM American Management Association.
Barczak, G., McDonough, E. F., & Athanassiou, N. (2006). So you want to be a global project leader? Research-Technology Management, 49(3), 28–35.CrossRef
Beck, K., Beedle, M., van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., … Thomas, D. (2001). Manifesto for agile software development. Retrieved November 26, 2016, from http://​agilemanifesto.​org/​
Berry, J. W., Poortinga, Y. H., Breugelmans, S. M., Chasiotis, A., & Sam, D. L. (2011). Cross-cultural psychology – Research and applications (3rd ed.). Cambridge: Cambridge University Press.CrossRef
Binder, J. (2007). Global project management – Communication, collaboration and management across borders (1st ed.). Farnham: Gower Publishing Limited.
Bolten, J. (2012). Interkulturelle Kompetenz (5th ed.). Erfurt: Landeszentrale für politische Bildung Thüringen.
Bolten, J. (2015). Einführung in die Interkulturelle Wirtschaftskommunikation (2nd ed.). Göttingen: Vendenhoeck & Ruprecht.
Bradley, G. (2014). Benefits and realization management. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 123–137). Farnham: Gower Publishing Limited.
Bryman, A. (2012). Social research methods (4th ed.). Oxford: Oxford University Press.
Bryman, A., & Bell, E. (2011). Business research methods (3rd ed.). Oxford: Oxford University Press.
Burghardt, M. (2015). Projektabschluss. In Deutsche G. für P. e. V & M. Gessler (Eds.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 727–758). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Carl, D., Gupta, V., & Javidan, M. (2004). Power distance. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 513–563). Thousand Oaks, CA: Sage.
Carrol, M. P. (1982). Culture. In J. Freedman (Ed.), Introduction to sociology: A Canadian focus (pp. 19–40). Scarborough, ON: Prentice Hall.
Cleland, D. I. (1985). A strategy for ongoing project evaluation. Project Management Journal, 16(3), 11–17.
Cleland, D. I. (1986). Project stakeholder management. Project Management Journal, 17(4), 36–44.
Crawford, L. (2014a). Measuring performance. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 104–121). Farnham: Gower Publishing Limited.
Crawford, L. H. (2014b). Closing processes – The end, and foundation of new beginnings. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 60–77). New York: AMACOM American Management Association.
Dalcher, D. (2014). Requirements management. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 139–160). Farnham: Gower Publishing Limited.
Damian, D. E., & Zowghi, D. (2003). An insight into the interplay between culture, conflict and distance in globally distributed requirements negotiations. Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003. https://​doi.​org/​10.​1109/​HICSS.​2003.​1173665
Deardorff, D. K. (2009). Synthesizing conceptualizations of intercultural competence – A summary of emerging themes. In D. K. Deardorff (Ed.), The SAGE handbook of intercultural competence (1st ed., pp. 264–269). Thousand Oaks, CA: Sage.
Delisle, C. L., & Rowe, K. (2011). Communities of practice and project management. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (3rd ed., pp. 395–405). New York: AMACOM American Management Association.
Den Hartog, D. N. (2004). Assertiveness. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 395–436). Thousand Oaks, CA: Sage.
Dinsmore, P. C., & Benitez Codas, M. M. (2014). Cultural challenges in managing international projects. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 419–427). New York: AMACOM American Management Association.
Dinsmore, P. C., & Cabanis-Brewin, J. (Eds.). (2011). The AMA handbook of project management (3rd ed.). New York: AMACOM American Management Association.
Dinsmore, P. C., & Rocha, L. (2014). Enterprise project governance. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 279–292). New York: AMACOM American Management Association.
Doloi, H. (2014). Project close-out. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 399–409). Farnham: Gower Publishing Limited.
Early, P. C., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures (1st ed.). Stanford, CA: Stanford University Press.
Eberlein, M. (2008). Culture as a critical success factor for successful global project management in multi-national IT service projects. Journal of Information Technology Management, XIX(3), 27–42.
Ellmann, S., Behrend, F. D., Hübner, R., & Weitlaner, E. (2015a). Interessengruppen/Interessierte Parteien (Interested parties). In M. Gessler (Ed.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 1381–1395). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Ellmann, S., Behrend, F. D., Hübner, R., & Weitlaner, E. (2015b). Interessengruppen / Interessierte Parteien. In M. Gessler (Ed.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 67–97). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Elswick, R. H. (2014a). Project communications management. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 131–137). New York: AMACOM American Management Association.
Elswick, R. H. (2014b). Project scope management in practice. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 85–92). New York: AMACOM American Management Association.
Emrich, C. G., Denmark, F. L., & Den Hartog, D. N. (2004). Cross-cultural differences in gender egalitarianism – Implications for societies, and leaders. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 343–394). Thousand Oaks, CA: Sage.
Englund, R. L. (2014). Stakeholder management for project success. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 167–174). New York: AMACOM American Management Association.
Eskerod, P., & Huemann, M. (2014). Managing for stakeholders. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 217–232). Farnham: Gower Publishing Limited.
Gelfand, M. J., Bhawuk, D. P. S., Hisae Nishii, L., & Bechtold, D. J. (2004). Individualism and collectivism. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 437–512). Thousand Oaks, CA: Sage.
Gessler, M. (2015). Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0. In M. Gessler (Ed.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed.). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Gibson, R. (2002). Intercultural business communication (1st ed.). New York: Oxford University Press.
Giesche, S. (2010). Interkulturelle Kompetenz als zentraler Erfolgsfaktor im internationalen Projektmanagement (1st ed.). Hamburg: Diplomica Verlag.
Gregory, R. W. (2010). Review of the IS offshoring literature: The role of cross-cultural differences and management practices. In ECIS 2010 (pp. 1–12).
Grisham, T. W. (2010). International Project Management – Leadership in complex environments (1st ed.). Hoboken, NJ: Wiley.
Gudykunst, W. B. (2004). Bridging differences – Effective intergroup communication (4th ed.). Thousand Oaks, CA: Sage.
Hall, E. T. (1989a). Beyond culture. New York: Anchor Books, A Division of Randon House.
Hall, E. T. (1989b). The dance of life – The other dimension of time. New York: Anchor Books, A Division of Randon House.
Hall, E. T. (1990a). The hidden dimension. New York: Anchor Books, A Division of Randon House.
Hall, E. T. (1990b). The silent language. New York: Anchor Books, A Division of Randon House.
Hall, E. T., & Hall, M. R. (1990). Hidden differences – Doing business with the Japanese. New York: Anchor Books, A Division of Randon House.
Hillson, D. (2014). Managing risk. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 281–304). Farnham: Gower Publishing Limited.
Hofstede, G. (1983). Cultural dimensions for project management. Project Management, 1(1), 41–48.CrossRef
Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations – Software of the mind – Intercultural cooperation and its importance for survival (3rd ed.). New York: Mc Graw Hill.
Hongmin, L. (2009). Project management team strategy in a global environment. In 2009 ISECS international colloquium on computing, communication, control, and management project (pp. 169–172).
House, R. J. (2004). Illustrative examples of GLOBE findings. In R. J. House, P. J. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 3–8). Thousand Oaks, CA: Sage.
House, R. J., & Hanges, P. J. (2004). Research design. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 95–1011). Thousand Oaks, CA: Sage.
House, R. J., & Javidan, M. (2004). Overview of GLOBE. In R. J. House, P. J. Hanges, M. Javidan, P. W. Dorfmann, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 9–28). Thousand Oaks, CA: Sage.
Huemann, M. (2014). Managing the project oriented organization. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 463–476). Farnham: Gower Publishing Limited.
Inkeles, A., & Levinson, D. J. (1969). National character: The study of modal personality and sociocultural systems. In G. Lindzey & E. Aronson (Eds.), The handbook of social psychology (2nd ed., p. 30). Reading, MA: Addison-Wesley. [quoted from Hofstede et al. 2010].
IPMA. (2015). Individual competence baseline for project, programme & portfolio management. Zurich, CH: International Project Management Association.
Javed, T., Maqsood, M. E., & Durrani, Q. S. (2006). Managing geographically distributed clients throughout the project management life cycle. Project Management Journal, 37(5), 76–88.CrossRef
Javidan, M. (2004). Performance orientation. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 239–281). Thousand Oaks, CA: Sage.
Johnson, G., Scholes, K., & Whittington, R. (2008). Explore corporate strategy (8th ed.). Harlow: Prentice Hall Financial Times.
Kabasakal, H., & Bodur, M. (2004). Humane orientation in societies, organizations, and leader attributes. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 564–601). Thousand Oaks, CA: Sage.
Kerzner, H. (2013). Project management: A systems approach to planning, scheduling, and controlling (11th ed.). Hoboken, NJ: Wiley.
Kluckhohn, F. R., & Strodtbeck, F. L. (1961). Variations in value orientations (1st ed.). Oxford: Row Peterson.
Köster, K. (2010). International project management (1st ed.). London: Sage.CrossRef
Kremer, R., & Rohde, A. (2015). Projektorganisation (Project organisation). In M. Gessler (Ed.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 183–216). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Lambert, L. R. (2014). Earned value management. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 351–365). New York: AMACOM American Management Association.
Levin, G., & Ward, L. (2014). Managing programs of projects. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 431–446). Farnham: Gower Publishing Limited.
Lewin, K. (1936). Some social-psychological differences between the US and Germany. In K. Lewin (Ed.), Principles of topological psychology (p. quoted in Trompenaars, 2012: Riding the waves of). New York: Mc Graw Hill.CrossRef
Livermore, D. (2010). Leading with cultural intelligence – The new secret to success (1st ed.). New York: AMACOM American Management Association.
Lock, D. (2014). Managing implementation. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 379–398). Farnham: Gower Publishing Limited.
Lombard, P. (2014). Project cost management in practice. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 105–112). New York: AMACOM American Management Association.
Loosemore, M., & Muslmani, H. S. A. (1999). Construction project management in the Persian Gulf : Inter-cultural communication. International Journal of Project Management, 17(2), 95–100.CrossRef
Maltzman, R. (2014). Sustainability in project management. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 451–463). New York: AMACOM American Management Association.
McGregor, D. (2005). The human side of Enterprise: Annotated edition. New York: Mc Graw Hill.
Mead, R., & Andrews, T. G. (2009). International management (4th ed.). Chichester: Wiley.
Mepyans-Robinson, R. (2011). Project communications management in practice. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (3rd ed., pp. 173–181). New York: AMACOM American Management Association.
Meyer, E. (2014). The culture map – Breaking through the invisible boundaries of global business (1st ed.). New York: Public Affairs.
Mintzberg, H. (1983). Structures in fives: Designing effective organizations [quoted in Moran et al. 2009] (1st ed.). Englewood Cliffs, NJ: Prentice Hall.
Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review, 22(4), 853–886.CrossRef
Molinsky, A. (2013). Global dexterity – How to adopt your behavior across cultures without losing yourself in the process (1st ed.). Boston, MA: Harvard Business Review Press.
Möller, T. (2015). Projektmanagementerfolg (Project management success). In Deutsche G. für P. e. V & M. Gessler (Eds.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 1367–1379). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Moran, R. T., Abramson, N. R., & Moran, S. V. (2014). Managing cultural differences (9th ed.). London: Routledge.
Moran, R. T., & Youngdahl, W. E. (2014). Leading global projects – For professionals and accidental project leaders (1st ed.). London: Routledge.
Moran, R. T., Youngdahl, W. E., & Moran, S. V. (2009). Intercultural competence in business – Leading global projects – Bridging the cultural and functional Divide. In D. K. Deardorff (Ed.), The SAGE handbook of intercultural competence2 (1st ed., pp. 287–303). Thousand Oaks, CA: Sage.
Morris, P. W. G. (2014). Project initiation – Managing the front end. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 35–43). New York: AMACOM American Management Association.
Mueller, E., Riedel, R., & Simon, M. (2008). Managing projects in global manufacturing networks. In Proceedings of the 2008 IEEE IEEM (pp. 1018–1022).
Müller, R. (2014). The governance of projects and project management. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 477–489). Farnham: Gower Publishing Limited.
Nwakanma, C. I., Asiegbu, B. C., Njoku, P. C., & Tech, B. (2013). Factors affecting successful implementation of information technology projects : Experts’ perception. European Scientific Journal, 9(27), 128–137.
OGC. (2009). Managing successful projects with PRINCE2 (5th ed.). Norwich: The Stationary Office.
Patzak, G., & Rattay, G. (2014). Projektmanagement (6th ed.). Wien: LINDE Verlag.
Peled, M., Dvir, D., Mueller, E., Riedel, R., Simon, M., Pearson, V. M. S., … Drechsler, A. (2013). Toward an integrative model of influence factors for success of global software development projects. International Journal of Project Management, 30(5), 1–11. https://​doi.​org/​10.​1007/​s12599-013-0282-4 CrossRef
Pells, D. L. (2014). Comprehensive planning for complex projects. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 45–59). New York: AMACOM American Management Association.
Pheng, L. S., & Leong, C. H. Y. (2000). Cross-cultural project management for international construction in China. International Journal of Project Management, 18, 307–316.CrossRef
Plum, E. (2008). CI – Cultural intelligence the art of leading cultural complexity (1st ed.). London: Middlesex University Press.
PMI. (2013). A guide to the project management body of knowledge (PMBOK guide) (5th ed.). Newton Square, PA: Project Management Institute Inc.
Pohl, F., & Thyssen, D. (2015). Stammorganisation (Permanent organization). In Deutsche G. für P. e. V & M. Gessler (Eds.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 2341–2360). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Pusch, M. D. (2009). The interculturally competent global leader. In D. K. Deardorff (Ed.), The SAGE handbook of intercultural competence2 (1st ed., pp. 66–84). Thousand Oaks, CA: Sage.
Ranf, D. E. (2010). Cultural differences in project management. Annales Universitatis Apulensis Series Oeconomica, 12(28), 657–662.
Rhenman, E. (1968). Industrial democracy and industrial management (quoted in Eskerod et al., 2015) (1st ed.). London: Tavistock Publications.
Rocha, L., & Tavares, V. (2014). Global infrastructure projects – A better way. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 533–540). New York: AMACOM American Management Association.
Rockstuhl, T., & Ng, K.-Y. (2008). The effects of cultural intelligence on interpersonal trust in multicultural teams. In S. Ang & L. Van Dyne (Eds.), Handbook of cultural intelligence – Theory, measurement, and applications (1st ed., pp. 206–220). London: M.E. Sharpe.
Rothlauf, J. (2014). A global view on intercultural management – Challenges in a globalized world (1st ed.). Berlin: Walter de Gruyter.
Rubin, K. S. (2013). Essential scrum, a practical guide to the Most popular agile process (1st ed.). Upper Saddle River, NJ: Addison-Weseley.
Schein, E. H. (1984). Coming to a new awareness of organizational culture. Sloan Management Review, 25(2), 3–16.
Scheuring, H. (2015). Projektstart (Start-up). In Deutsche G. für P. e. V & M. Gessler (Eds.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 683–725). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Schneider, A. (1995). Project management in international teams: Instruments for improving cooperation. International Journal, 13(4), 247–251.
Schwaber, K. (2004). Agile project management with scrum (1st ed.). Redmont, Washington, DC: Microsoft Press.
Shaffer, M., & Miller, G. (2008). Cultural intelligence – A key success factor for expatriates. In S. Ang & L. Van Dyne (Eds.), Handbook of cultural intelligence – Theory, measurement, and applications (1st ed., pp. 107–125). New York: M.E. Sharpe.
Shannon, L. M., & Begley, T. M. (2008). Antecedents of the four-factor model of cultural intelligence. In S. Ang & L. Van Dyne (Eds.), Handbook of cultural intelligence – Theory, measurement, and applications (1st ed., pp. 41–55). New York: M.E. Sharpe.
Shenhar, A., & Patanakul, P. (2014). Implementing strategy through projects. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 35–47). Farnham: Gower Publishing Limited.
Silvius, G., & Schipper, R. (2014). Sustainability in project management. In R. Turner (Ed.), Gower handbook of project management (5th ed., p. 333). Farnham: Gower Publishing Limited.
Simister, S. (2014). Managing value. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 179–190). Farnham: Gower Publishing Limited.
Smith, D. M. (2011). New product development. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (3rd ed., pp. 453–461). New York: AMACOM American Management Association.
Spitzberg, B. G. (1989). Issues in the development of a theory of interpersonal competence in the intercultural context. International Journal of Intercultural Relations, 13(3), 241–268.CrossRef
Spitzberg, B. H., & Changnon, G. (2009). Conceptualizing intercultural competence. In D. K. Deardorff (Ed.), The SAGE handbook of intercultural competence (1st ed., pp. 2–52). Thousand Oaks, CA: Sage.
Streun, G. (2014). Project quality management in practice. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 115–120). New York: AMACOM American Management Association.
Sully de Luque, M., & Javidan, M. (2004). Uncertainty avoidance. In R. J. House, P. W. Hanges, M. Javidan, P. W. Dorfman, & V. Gupta (Eds.), Culture, leadership, and organizations – The GLOBE study of 62 societies (1st ed., pp. 602–653). Thousand Oaks, CA: Sage.
Tan, W. (2014). Feasibility, design and planning. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 363–378). Farnham: Gower Publishing Limited.
Trompenaars, F., & Hampden-Turner, C. (2012). Riding the waves of culture – Understanding diversity in global business (3rd ed.). London: Nicholas Brearley Publishing.
Tuman, J. (2011). Studies in communications management: Achieving project success trough project stakeholder management. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (3rd ed., pp. 183–192). New York: AMACOM American Management Association.
Turner, R. (2014a). International projects. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 304–313). Farnham: Gower Publishing Limited.
Turner, R. (2014b). Projects and their management. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 19–34). Farnham: Gower Publishing Limited.
Vlaar, P. W. L., van Fenema, P. C., & Tiwari, V. (2008). Cocreating understanding and value in distributed work: How members of onsite and offshore vendor teams give, make, demand, and break sense. MIS Quarterly, 32(2), 227–255.CrossRef
Vogt, K., Beck, R., & Gregory, R. W. (2010). Conflict as manifestation of culture in global IS outsourcing relationships. In ECIS 2010 [18th European Conference on Information Systems, publication ID ECIS2010-0197.R1].
Wagner, R., Roeschlein, R., & Waschek, G. (2015). Projekte, Projektmanagement und PM-Prozesse. In M. Gessler (Ed.), Kompetenzbasiertes Projektmanagement (PM3) – Handbuch für die Projektarbeit, Qualifizierung und Zertifizierung auf Basis der IPMA Competence Baseline Version 3.0 (7th ed., pp. 27–51). Nürnberg, DE: GPM – Deutsche Geselschaft für Projektmanagement e.V.
Watson, W. E., Kumar, K., & Michaelsen, L. K. (1993). Cultural diversity’s impact on interaction process and performance: Comparing homogeneous and diverse task groups. Academy of Management Journal, 36(3), 590–602. https://​doi.​org/​10.​2307/​256593 CrossRef
Webster, F. J. J., & Knutson, J. (2011). What is a project? Project management concepts and methodologies. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (3rd ed., pp. 1–10). New York: AMACOM American Management Association.
White, K. R. J. (2014). Agile project management. In P. C. Dinsmore & J. Cabanis-Brewin (Eds.), The AMA handbook of project management (4th ed., pp. 441–449). New York: AMACOM American Management Association.
Wright, N. (2014). Managing quality. In R. Turner (Ed.), Gower handbook of project management (5th ed., pp. 191–204). Farnham: Gower Publishing Limited.
Wysocki, R. K. (2014). Effective project management – Traditional, agile, extreme (7th ed.). Hoboken, NJ: Wiley.
Yan, T., & Dooley, K. (2014). Buyer – Supplier collaboration quality in new product development projects. Journal of Supply Chain Management, 50(2), 59–83.CrossRef
Yasin, M. M., Martin, J., & Czuchry, A. (2000). An empirical investigation of international project management practices: The role of international experience. Project Management Journal, 31(2), 20–13.CrossRef
Yavas, B. F., & Rezayat, F. (2003). Cross cultural management the impact of culture on managerial perceptions of quality. International Journal of Cross Cultural Management, 3(2), 213–234.CrossRef
Zein, O. (2015). Culture and project management – Managing diversity in multicultural projects (1st ed.). Farnham: Gower Publishing Limited.
Zou, J., Zillante, G., & Coffey, V. (2002). Project culture in the Chinese construction industry: Perceptions of contractors. The Australasian Journal of Construction Economics and Building, 9(2), 17–28.CrossRef
Metadaten
Titel
Theory in Intercultural Project Customer Engagement
verfasst von
Patrick Lückmann
Copyright-Jahr
2020
Buch
Engagement of Intercultural Project Customers

Print ISBN: 978-3-030-39484-4

Electronic ISBN: 978-3-030-39485-1

Copyright-Jahr: 2020

DOI
https://doi.org/10.1007/978-3-030-39485-1_2

Premium Partner

    Bildnachweise