Understanding benefits realisation of iREACH from a capability approach perspective

The research presented in this paper is the first wave of a longitudinal study of a Cambodian information and communication for development (ICT4D) project, iREACH, aimed at testing a framework for evaluating whether and how such initiatives can contribute to capabilities, empowerment and sustainability. The framework is informed by Amartya Sen’s capability approach (CA), uses a participatory methodology, considers the micro-, meso-, and macro- levels in understanding the role ICT can play in the development process, and adopts a forward-looking longitudinal perspective. Key findings of this research are that the project had contributed to livelihoods and other aspects of well-being in diverse ways, primarily in education, health, and farming. Participants also valued the project because of its contribution to empowerment, particularly gender empowerment. Another way in which participants valued iREACH was of a more intrinsic nature, manifested in a general appreciation of just being part of the world and knowing about events in other parts of Cambodia and beyond. These findings are consistent with the CA’s emphasis on development being about more than economic growth and support the importance of considering external factors, conceptualised here as the meso- and macro- levels, in the conversion of commodities in the form of services provided at iREACH, to capabilities.