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Erschienen in:
2007 | OriginalPaper | Buchkapitel
Where and When was Knowledge Managed?
Exploring Multiple Versions of KM in Organizations
verfasst von : Elisabeth Davenport, Keith Horton
Erschienen in: Rethinking Knowledge Management
Verlag: Springer Berlin Heidelberg
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The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality. The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.