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Universal Access in the Information Society
Erschienen in: Universal Access in the Information Society 4/2020

04.12.2019 | Communication

Accessibility and usability analysis of Indian e-government websites

verfasst von: Surjit Paul, Saini Das

Erschienen in: Universal Access in the Information Society | Ausgabe 4/2020

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Abstract

E-government provides a platform to deliver government services to stakeholders, and many countries have adopted e-government websites for good governance. Successful e-government implementation and service delivery depend on how the underlying information present in government websites is made accessible and usable to every individual. This article investigates the accessibility and usability of e-government sites in India. Our sample consists of 65 Indian e-government websites. The analysis was carried out using automatic evaluation tools. The results of the accessibility tests highlight the existence of accessibility issues based on Web Content Accessibility Guidelines 1.0 (WCAG 1.0) and WCAG 2.0. Usability tests also reveal that e-government websites give low priority to such aspects during website design and development. Hence, there is a need to improve the overall accessibility and usability of Indian e-government websites in order to improve the quality and in turn the E-Government Development Index rank of India.
Vorheriger Artikel Elderly’s acceptance of companion robots from the perspective of user factors
Nächster Artikel Correction to: A framework to design vocabulary-based serious games for children with autism spectrum disorder (ASD)

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Metadaten
Titel
Accessibility and usability analysis of Indian e-government websites
verfasst von
Surjit Paul
Saini Das
Publikationsdatum
04.12.2019
Verlag
Springer Berlin Heidelberg
Erschienen in
Universal Access in the Information Society / Ausgabe 4/2020
Print ISSN: 1615-5289
Elektronische ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-019-00704-8

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