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Information Systems and e-Business Management
Erschienen in: Information Systems and e-Business Management 3/2011

01.09.2011 | Original Article

Advances in business process management implementation based on a maturity assessment and best practice exchange

verfasst von: Michael Rohloff

Erschienen in: Information Systems and e-Business Management | Ausgabe 3/2011

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Abstract

The paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. Central element of the BPM implementation was the development of a process framework which consists of a reference process house (RPH) and common methods for process management across the company. In order to assess the implementation of Business Process Management and the achievements a process management maturity assessment was developed and implemented. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment.
Vorheriger Artikel Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

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Metadaten
Titel
Advances in business process management implementation based on a maturity assessment and best practice exchange
verfasst von
Michael Rohloff
Publikationsdatum
01.09.2011
Verlag
Springer-Verlag
Erschienen in
Information Systems and e-Business Management / Ausgabe 3/2011
Print ISSN: 1617-9846
Elektronische ISSN: 1617-9854
DOI
https://doi.org/10.1007/s10257-010-0137-1

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Erratum

Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

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