Ausgabe 3/2011
Special Issue on Empirical Research in Business Process Management
Inhalt (6 Artikel)
Editorial
Empirical research in business process management: introduction to the special issue
Jan Recker, Bela Mutschler, Roel Wieringa
Original Article
Six sigma as a business process management method in services: analysis of the key application problems
Florian Johannsen, Susanne Leist, Gregor Zellner
Original Article
The joint impact of service-oriented architectures and business process management on business process quality: an empirical evaluation and comparison
Daniel Beimborn, Nils Joachim
Open Access
Original Article
Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
Mauricio Marrone, Lutz M. Kolbe
Erratum
Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment
Mauricio Marrone, Lutz M. Kolbe
Original Article
Advances in business process management implementation based on a maturity assessment and best practice exchange
Michael Rohloff