nach oben

Quality & Quantity

Erschienen in:

01.07.2014

An empirical study on the nexus between the emotional intelligence of top managers and their assessment of intellectual capital

verfasst von: Evren Ayranci, Nurdan Çolakoğlu

Erschienen in: Quality & Quantity | Ausgabe 4/2014

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

This study considers intellectual capital based on the assumption that this capital, which possesses social aspects, is related to the emotional capacities (i.e., emotional intelligence) of an organization’s members. A literature review indicates that this relationship has been previously noted and studied, and researchers agree that the emotional intelligence of the members of an organization affects the organization’s intellectual capital. Based on this analysis, this relationship is examined in the Turkish business context. Data are collected from top managers, who can affect the intellectual capital oftheir businesses and who, as human beings, are emotional. Thus, in this study, the emotional intelligence of top managers and their opinions regarding the intellectual capital of their businesses are considered to be related, with interesting results. When all of the factors of emotional intelligence that are likely to affect opinions regarding intellectual capital are examined using a multivariate model, the effect of emotional intelligence is revealed. Primarily, three factors of the emotional intelligence—empathy and communication skill, self-awareness and sociability—affect the participants’ opinions regarding the intellectual capital of their businesses. Univariate models are used to evaluate the effect of each emotional intelligence factor on the participants’ opinions regarding the intellectual capitalof their businesses. Empathy and communication skills affect opinions about the quality of human capital. Self-awareness affects opinions about the organizational commitment of workers. Sociability can affect opinions about information technology and information sharing. In summary, emotional intelligence affects opinions about human capital quality, information technology and information sharing.

Vorheriger Artikel The evolving role of agricultural technology indicators and economic growth in rural poverty: has the ideas machine broken down?

Nächster Artikel Analysis and construction of stress relief model for healthy indoor environments

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Acar, F.: Emotional intelligence and leadership (In Turkish). Erciyes Univ. J. Inst. Social Sci. 12, 53–68 (2002)

Akbay, G.: Intellectual Capital and a Practice on the Banking Sector (In Turkish). Uludag University, Turkey, Master’s thesis (2007)

Akbolat, M., Isik, O.: The effect of health sector workers’ emotional intelligence levels on their motivation (In Turkish). Dumlupinar Univ. J. Social Sci. 32, 109–124 (2012)

Akdemir, A.: Transformations of intellectual capital concept in business management (In Turkish). Suleyman Demirel Univ. J. Faculty Econ. Adm. Sci. 3, 63–72 (1998)

Akyuz, F.O.: Effective management of intellectual capital on the axis of value-creation and value-extraction and a Research about Effect of Intellectual Capital Developing Activities on the Performance Outputs of Companies (In Turkish). Doctoral dissertation, Marmara University, Turkey (2005)

Arikboga, S.: Intellectual Capital (In Turkish). Derin Publications, Istanbul (2003)

Averill, J.R., Nunley, E.P.: Voyages of the Heart: Living an Emotionally Creative Life. Free Press, New York (1992)

Ayranci, E.: Effects of Turkish Top Managers’ Emotional and Spiritual Intelligences on their Organizations’ Financial Performance. China USA Business Rev 9(11), 50–73 (2010)

Ayzit, G.: Modeling intellectual capital-based innovative competitive advantage and an empirical execution (In Turkish). Master’s thesis, Uludag University, Turkey (2006)

Backhuijs, J.B., Holterman, W.G.M., Oudman, R.S., Overgoor, R.P.M., Zijlstra, S.M.: Reporting on intangible assets. Paper presented at the international symposium: measuring and reporting intellectual capital, June 9–11, Amsterdam (1999)

Badura, B.: Introduction (In German). In: Craes, U., Mezger, E., Badura, B. (eds.) Erfolgreich durch Gesundheitsmanagement Beispiele aus der Arbeitswelt, pp. 21–35. Verlag Bertelsmann Stiftung, Gutersloh (2000)

Bar-On: Bar-on emotional quotient inventory: technical manual. Multi-Health Systems, Toronto (1997)

Bar-On, R.: Bar-On emotional quotient inventory: short complete kit. Multi-Health Systems, Toronto (2002)

Bontis, N.: Intellectual capital: an exploratory study that develops measures and models. Manag. Decis. 36(2), 63–76 (1998)CrossRef

Bontis, N.: Managing organizational knowledge by diagnosing intellectual capital: framing and advancing the state of the field. In: Bontis, N. (ed.) World Congress on Intellectual Capital Readings, pp. 13–56. Butterworth-Heinemann, Boston (2002)CrossRef

Bontis, N., Fitz-Enz, J.: Intellectual capital ROI: A causal map of human capital antecedents and consequents. J. Intell. Capital 3(3), 223–247 (2002)CrossRef

Boyatzis, R.E., Goleman, D., Rhee, K.S.: Clustering competence in emotional intelligence. In: Bar-On, R., Parker, J.D.A. (eds.) The Handbook of Emotional Intelligence: Theory, Development, and Assessment, and Application at Home, School, and in the Workplace, pp. 343–362. Jossey-Bass, San Francisco (2000)

Bozbura, F.T., Toraman, A.: A model study of intellectual capital measurement in Turkey and an application (In Turkish). ITU J. 3(1), 55–66 (2004)

Brooking, A.: Intellectual Capital. International Thomson Business Press, London (1996)

Cakar, U., Arbak, Y.: Does transformational leadership require emotional intelligence?. An example study on managers (In Turkish). J. Dokuz Eylul Univ. Faculty Econ. Admin. Sci. 18(2), 83–98 (2003)

Cardinal, R.N., Aitken, M.R.F.: ANOVA for the Behavioural Sciences Researcher. Lawrence Erlbaum Associates, Inc. Publishers, New Jersey (2006)

Cengiz, E., Acuner, T., Baki, B.: The effects of leaders’ emotional intelligence on organizational creativity: a model proposal (In Turkish). Ataturk Univ. J. Faculty Econ. Admin. Sci. 7(1), 421–434 (2006)

Ceran, Y.: A new of the old concept in accounting: human resources accounting (In Turkish). Selcuk Univ. J. Soc. Sci. 18, 187–206 (2007)

Choo, C.W., Bontis, N.: The Strategic Management of Intellectual Capital and Organizational Knowledge. Oxford University Press, New York (2002)

Coleman, J.S.: Foundation of Social Theory. Belknap Press, Cambridge (1994)

Conte, J.M.: A view and critique of emotional intelligence measures. J. Organ. Behav. 26, 433–440 (2005)CrossRef

Cook, C., Cook, M.: The Convergence of Knowledge Management and Business Intelligence. Auerbach Publications, New York (2000)

Cooper, R.K.: EQ Map. AIT and Essi Systems, San Francisco (1997)

Davenport, T.O.: Human Capital. Jossey-Bass, Hoboken (1999)

Davies, M., Stankov, L., Roberts, R.D.: Emotional intelligence: in search of an elusive construct. J. Pers. Soc. Psychol. 75(4), 989–1015 (1998)CrossRef

Demir, V., Bahadir, O.: Accounting manipulation—methods and techniques (In Turkish). Fiscal Solut. J. 84, 1–20 (2007)

Denham, S.A., Blair, K.A., DeMulder, E., Levitas, J., Sawyer, K., Auerbach-Major, S., Queenan, P.: Preschool emotional competence: pathway to social competence? Child. Dev. 74(1), 238–256 (2003)CrossRef

Edvinsson, L., Malone, M.: Intellectual Capital: Realising Your Company’s True Value by Finding its Hidden Brainpower. Harper Business, New York (1997)

Eisenberg, N.: Emotion, regulation, and moral development. Annu. Rev. Psychol. 51, 665–697 (2000). doi:10.1146/annurev.psych.51.1.665

Elfenbein, H.A., Foo, M.D., Boldry, J.G.: Dyadic effects in nonverbal communication: a variance partitioning analysis. Cogn. Emot. 20, 149–159 (2006)CrossRef

Erhan, D.U.: Intellectual capital, measurement, assessment, accounting: an application on a technology company (In Turkish). Doctoral dissertation, Anadolu University, Turkey (2003)

Gendron, B.: Why emotional capital matters in education and in labour?. Toward an optimal exploitation of human capital and knowledge management. Les Cahiers de la Maison des Sciences Economiques, Red Series 113, 1–37 (2004)

Goleman, D.: Emotional Intelligence. Bantam Books, New York (1995)

Goleman, D.: Working with Emotional Intelligence. Bantam Books, New York (1998)

Gratton, L., Ghoshal, S.: Managing personal human capital: new Ethos for the volunteer employee. Eur. Manage. J. 21(1), 1–10 (2003)CrossRef

Gubman, E.L.: The Talent Solution: Aligning Strategy and People to Achieve Extraordinary Results. McGraw-Hill, Ohio (1998)

Haimila, S.: KM in practice: the helping hand of BI. http://www.kmworld.com/Articles/Editorial/Features/The-helping-hand-of-BI-9296.aspx (2001). Accessed 20 Oct 2012

Hameed, I.: Knowledge management and business intelligence: what is the difference? http://onlinebusiness.about.com (2004). Accessed 16 Dec 2012

Harrison, S., Sullivan, P.H.: Profiting from intellectual capital: learning from leading companies. J. Intellect. Cap. 1(1), 33–46 (2000)CrossRef

Hooper, D., Coughlan, J., Mullen, M.R.: Structural equation modeling: guidelines for determining model fit. EJBRM 6(1), 53–60 (2008)

Ikitelli organized industrial zone: current address information of the businesses (In Turkish). http://www.iosb.org.tr (2012). Accessed 12 Oct 2012

Innes-Ker, A., Niedenthal, P.M.: Emotion concepts and emotional states in social judgment and categorization. J. Pers. Soc. Psychol. 83(4), 804–816 (2002)CrossRef

Jerico, P.: Gestión del Talento. Del Profesional con Talento al Talento Organizativo. Madrid. Financial Times/Prentice Hall, Pearson Education, Spain (2001)

Johanson, U., Martensson, M., Skoog, M.: Measuring and managing intangibles: 11 Swedish exploratory case studies. Paper presented at the international symposium: measuring and reporting intellectual capital, June 9–11, Amsterdam (1999)

Jordan, P.J., Ashkanasy, N.M., Hartel, C.E.J., Hooper, G.S.: Workgroup emotional intelligence scale development and relationship to team process effectiveness and goal focus. Hum. Resour. Manage. Rev. 12(2), 195–214 (2002)CrossRef

Kalyoncu, Z., Guney, S., Arslan, M., Guney, S., Ayranci, E.: Analysis of the relationship between emotional intelligence and stress caused by the organisation: a study of nurses. Bus. Intell. J. 5(2), 334–346 (2012)

Kanibir, H.: Intellectual capital as a new source of competitive power and its reflections on organizational performance (In Turkish). J. Aeronaut. Space Technol. 1(3), 77–85 (2004)

Kurtyka, J.: The limits of business intelligence: an organizational learning approach. http://www.information-management.com/issues/20030601/6800-1.html (2003). Accessed 04 Nov 2012

Lane, R.D., Quinlan, D.M., Schwartz, G.E., Walker, P.A., Zeitlin, S.B.: The levels of emotional awareness scale: a cognitive-developmental measure of emotion. J. Per. Assess. 55, 124–134 (1990)CrossRef

Litschka, M., Markom, A., Schunder, S.: Measuring and analysing intellectual assets: an integrative approach. J. Intell. Cap. 7(2), 160–173 (2006)CrossRef

MacCann, C., Matthews, G., Zeidner, M., Roberts, R.D.: The assessment of emotional intelligence: on frameworks, issues and the future. In: Geher, G. (ed.) Measuring Emotional Intelligence: Common Ground and Controversy, pp. 21–52. Nova Science, Hauppauge (2004)

Man, T.W.Y., Lau, T., Chan, K.F.: The competitiveness of small and medium enterprises: a conceptualisation with focus on entrepreneurial competencies. J. Bus. Ventur. 17, 123–142 (2002)CrossRef

Marco, D.: The key to knowledge management. http://www.adtmag.com/article.asp?id=6525 (2002). Accessed 10 Dec 2012

Matsumoto, D., LeRoux, J.A., Wilson-Cohn, C., Raroque, J., Kooken, K., Ekman, P., Yrizarry, N., Loewinger, S., Uchida, H., Yee, A., Amo, L., Goh, A.: A new test to measure emotion recognition ability: Matsumoto and Ekman’s Japanese and Caucasian brief affect recognition test (JACBART). J. Nonverbal Behav. 24(3), 179–209 (2000)CrossRef

Mayer, J.D., Caruso, D.R., Salovey, P.: Emotional intelligence meets traditional standards for an intelligence. Intelligence 27, 267–298 (2000)CrossRef

Mayer, J.D., Salovey, P., Caruso, D.R.: Mayer–Salovey–Caruso emotional intelligence test (MSCEIT) item booklet. MHS Publ, Toronto (2002)

Mayo, A.: The Human Value of the Enterprise: Valuing People as Assets—Monitoring. Measuring. Managing. Nicholas Brealey Publishing, Naperville (2001)

McKnight, W.: The relationship of BI to KM. http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci974430,00.html (2002). Accessed 02 Nov 2012

Norman, G.R., Streiner, D.L.: Biostatistics: The Bare Essentials, 3rd edn. BC Decker Inc, Ontario (2008)

Nowicki, S.J., Duke, M.P.: Individual differences in the nonverbal communication of affect: the diagnostic analysis of nonverbal accuracy scale. J. Nonverbal Behav. 18(1), 9–35 (1994)CrossRef

O’Donnell, D., O’Regan, P., Coates, B., Kennedy, T., Keary, B., Berkery, G.: Human interaction: the critical source of intangible value. J. Intell. Cap. 4(1), 82–99 (2003)CrossRef

Ordonez de Pablos, P.: Evidence of intellectual capital measurement from Asia, Europe and the Middle East. J. Intell. Cap. 3(3), 287–302 (2002)CrossRef

Ozdemir, A.Y., Ozdemir, A.: Analyzing the relationships between emotional intelligence and conflict management strategies: an application to Academic and Managerial Staff in a University (In Turkish). Selcuk Univ. J. Inst. Soc. Sci. 18, 393–410 (2007)

Pamukoglu, E.: Examining the role of the emotional intelligence on management effectiveness in terms of women managers, and a Research (In Turkish). Master’s thesis , Kocaeli University, Turkey (2004)

Parrott, W.G.: The functional utility of negative emotions. In: Feldman-Barrett, L., Salovey, P. (eds.) The Wisdom in Feeling: Psychological Processes in Emotional Intelligence, pp. 341–359. Guilford, New York (2002)

Payne, W.L.: A study of emotion: developing emotional intelligence; self-integration; relating to fear, pain and desire (Theory, Structure of Reality, Problem-Solving, Contraction / Expansion, Tuning in/Coming out/Letting go). Doctoral dissertation, The Union for Experimenting Colleges and Universities, Ohio (1985)

Prahalad, C.K., Ramaswamy, V.: Co-opting customer competence. Harvard Bus. Rev. (Jan–Feb), 79–87 (2000)

Richards, A., French, C.C., Johnson, W.: Effects of mood manipulation and anxiety on performance of an emotional stroop task. British J. Psychol. 83, 479–491 (1992)CrossRef

Roos, G., Roos, J.: Measuring your company’s intellectual performance. Long Range Plan. 30(3), 413–426 (1997)CrossRef

Salovey, P., Mayer, J.D.: Emotional intelligence. Imaging Cognit. Pers. 9, 185–211 (1990)CrossRef

Schermelleh-Engel, K., Moosbrugger, H.: Evaluating the fit of structural equation models: tests of significance and descriptive goodness-of-fit measures. Meth. Psychol. Res. Online 8(2), 23–74 (2003)

Sipahi, B.: Approaches about reporting intellectual capital on financial tables (In Turkish). MUFAD J. 24, 146–149 (2004)

Stewart, T.A.: Intellectual Capital: The New Wealth of Organizations. Doubleday Books, New York (1997)

Titrek, M., Bayrakci, M., Zafer, D.: The perceptions of school managers and teachers on school managers’ emotion management competencies (In Turkish). Mehmet Akif Ersoy Univ. J. Educ. Faculty 9(18), 55–73 (2009)

Tran, V.: The role of the emotional climate in learning organisations. Learn. Organ. 5(2), 99–103 (1998)CrossRef

Ulrich, D.: Intellectual capital: competence x commitment. Sloan Manage. Rev. 39(4), 15–27 (1998)

Van Rooy, D.L., Viswesvaran, C.: Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net. J. Vocat. Behav. 65, 71–95 (2004)CrossRef

Yan, I.: The relationship of emotion-intelligence and a research about the effects of emotional intelligence on managers (In Turkish). Master’s thesis, Afyon Kocatepe University, Turkey (2008)

Yereli, A.N., Gersil, G.: Methods used to measure and report intellectual capital (In Turkish). Celal Bayar Univ. J. Manage. Econ. 12(2), 17–29 (2005)

Titel: An empirical study on the nexus between the emotional intelligence of top managers and their assessment of intellectual capital
verfasst von: Evren Ayranci
Nurdan Çolakoğlu
Publikationsdatum: 01.07.2014
Verlag: Springer Netherlands
Erschienen in: Quality & Quantity / Ausgabe 4/2014
Print ISSN: 0033-5177
Elektronische ISSN: 1573-7845
DOI: https://doi.org/10.1007/s11135-013-9878-5

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 4/2014

Patterns of university–industry interactions in Brazil: an exploratory analysis using the instrumental of graph theory

Erratum to: A fuzzy AHP approach to construct international hotel spa atmosphere evaluation model

Quantum models for decision making and opinion dynamics the role of the Lie algebras

Leaders emergence in artificial populations: the role of networks

Networks, topology and dynamics

Estimating intercoder reliability: a structural equation modeling approach

Premium Partner