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Erschienen in:
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2015 | OriginalPaper | Buchkapitel

Business Process Analytics

verfasst von : Michael zur Muehlen, Robert Shapiro

Erschienen in: Handbook on Business Process Management 2

Verlag: Springer Berlin Heidelberg

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Abstract

Business Process Management systems (BPMS) are a rich source of events that document the execution of processes and activities within these systems. Business Process Management analytics is the family of methods and tools that can be applied to these event streams in order to support decision making in organizations. The analysis of process events can focus on the behavior of completed processes, evaluate currently running process instances, or focus on predicting the behavior of process instances in the future. This chapter provides an overview of the different methods and technologies that can be employed in each of these three areas of process analytics. We discuss the underlying format and types of process events as the common source of analytics information, present techniques for the aggregation and composition of these events, and outline methods that support backward- and forward-looking process analytics.

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Vorheriges Kapitel Process Performance Measurement
Nächstes Kapitel Managing Regulatory Compliance in Business Processes
Fußnoten
1
For a thorough discussion of common pitfalls of process simulation models we point the interested reader to van der Aalst (2014).
 
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Metadaten
Titel
Business Process Analytics
verfasst von
Michael zur Muehlen
Robert Shapiro
Copyright-Jahr
2015
Verlag
Springer Berlin Heidelberg
Buch
Handbook on Business Process Management 2

Print ISBN: 978-3-642-45102-7

Electronic ISBN: 978-3-642-45103-4

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-642-45103-4_10

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