Skip to main content
Erschienen in: Journal of Business and Psychology 3/2011

01.09.2011

Expecting the Worst: Moderating Effects of Social Cynicism on the Relationships Between Relationship Conflict and Negative Affective Reactions

verfasst von: Fuli Li, Fan Zhou, Kwok Leung

Erschienen in: Journal of Business and Psychology | Ausgabe 3/2011

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Purpose

Social cynicism, defined as negative beliefs about people and social institutions, shows negative impact on people’s affective reactions. We extended this line of work by testing the moderating effects of social cynicism on the relationships between relationship conflict and its affective consequences.

Design/Methodology/Approach

The data were collected using a computer-assisted random telephone survey method (N = 572).

Findings

As expected, social cynicism and relationship conflict were related negatively to job satisfaction and life satisfaction, but positively to intention to quit. More importantly, the negative relationships between relationship conflict and job satisfaction and life satisfaction, and the positive relationship between relationship conflict and intention to quit were not significant when social cynicism was high.

Implications

Our findings suggest that social cynicism is like a two-edged sword. Social cynicism is not only correlated with a range of negative attitudes and reactions, but also able to cushion people from the negative effects of relationship conflict on affective reactions.

Originality/Value

This study is among the first to examine the moderating role of social cynicism. Interestingly, social cynicism played a mitigating role on the relationships between relationship conflict and negative affective reactions.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage.
Zurück zum Zitat Andersson, L. M. (1996). Employee cynicism: An examination using a contract violation framework. Human Relations, 49, 1395–1418.CrossRef Andersson, L. M. (1996). Employee cynicism: An examination using a contract violation framework. Human Relations, 49, 1395–1418.CrossRef
Zurück zum Zitat Andrews, F. M., & Withey, S. B. (1976). Social indicators of well-being: America’s perception of life of quality. New York: Plenum. Andrews, F. M., & Withey, S. B. (1976). Social indicators of well-being: America’s perception of life of quality. New York: Plenum.
Zurück zum Zitat Bond, M. H., Leung, K., Au, A., Tong, K-Kit, & Chemonges-Nielson, Z. (2004). Combining social axioms with values in predicting social behaviours. European Journal of Personality, 18, 177–191.CrossRef Bond, M. H., Leung, K., Au, A., Tong, K-Kit, & Chemonges-Nielson, Z. (2004). Combining social axioms with values in predicting social behaviours. European Journal of Personality, 18, 177–191.CrossRef
Zurück zum Zitat Buckley, M. R., Mobbs, T. A., Mendoza, J. L., Novicevic, M. M., Carraher, S. M., & Beu, D. S. (2002). Implementing realistic job previews and expectation-lowering procedures: A field experiment. Journal of Vocational Behavior, 61, 263–278.CrossRef Buckley, M. R., Mobbs, T. A., Mendoza, J. L., Novicevic, M. M., Carraher, S. M., & Beu, D. S. (2002). Implementing realistic job previews and expectation-lowering procedures: A field experiment. Journal of Vocational Behavior, 61, 263–278.CrossRef
Zurück zum Zitat Cox, K. B. (2003). The effects of intrapersonal, intragroup, and intergroup conflict on team performance effectiveness and work satisfaction. Nursing Adminstration Quarterly, 27, 153–163. Cox, K. B. (2003). The effects of intrapersonal, intragroup, and intergroup conflict on team performance effectiveness and work satisfaction. Nursing Adminstration Quarterly, 27, 153–163.
Zurück zum Zitat De Dreu, C. K. W., Harinck, F., & Van Vianen, A. E. M. (1999). Conflict and performance in groups and organizations. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology. Chichester: Wiley. De Dreu, C. K. W., Harinck, F., & Van Vianen, A. E. M. (1999). Conflict and performance in groups and organizations. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology. Chichester: Wiley.
Zurück zum Zitat De Dreu, C. K. W., & Van de Vliert, E. (1997). Using conflict in organizations. London: Sage. De Dreu, C. K. W., & Van de Vliert, E. (1997). Using conflict in organizations. London: Sage.
Zurück zum Zitat De Dreu, C. K. W., Van Dierendonck, D., & De Best-Waldhober, M. (2002). Conflict at work and individual well-being. In M. Schabracq, J. A. M. Winnubst, & C. L. Cooper (Eds.), The handbook of work and health psychology (pp. 495–515). Chichester, UK: Wiley. De Dreu, C. K. W., Van Dierendonck, D., & De Best-Waldhober, M. (2002). Conflict at work and individual well-being. In M. Schabracq, J. A. M. Winnubst, & C. L. Cooper (Eds.), The handbook of work and health psychology (pp. 495–515). Chichester, UK: Wiley.
Zurück zum Zitat De Dreu, C. K. W., & Van Vianen, A. E. M. (2001). Managing relationship conflict and the effectiveness of organizational teams. Journal of Organizational Behavior, 22, 309–328.CrossRef De Dreu, C. K. W., & Van Vianen, A. E. M. (2001). Managing relationship conflict and the effectiveness of organizational teams. Journal of Organizational Behavior, 22, 309–328.CrossRef
Zurück zum Zitat De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88, 741–749.PubMedCrossRef De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88, 741–749.PubMedCrossRef
Zurück zum Zitat Dean, J. W., Jr., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23, 341–352. Dean, J. W., Jr., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23, 341–352.
Zurück zum Zitat Duffy, M. K., Shaw, J. D., & Stark, E. M. (2000). Performance and satisfaction in conflicted interdependent groups: What and how does self-esteem make a difference? Academy of Management Journal, 43, 772–782.CrossRef Duffy, M. K., Shaw, J. D., & Stark, E. M. (2000). Performance and satisfaction in conflicted interdependent groups: What and how does self-esteem make a difference? Academy of Management Journal, 43, 772–782.CrossRef
Zurück zum Zitat Evans, M. G. (1985). A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis. Organizational Behavior and Human Decision Processes, 36, 305–323.CrossRef Evans, M. G. (1985). A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis. Organizational Behavior and Human Decision Processes, 36, 305–323.CrossRef
Zurück zum Zitat Friedman, R. A., Currall, S. C., & Tsai, J. C. (2000). What goes around comes around: The impact of personal conflict style on work conflict and stress. The International Journal of Conflict Management, 11, 32–55.CrossRef Friedman, R. A., Currall, S. C., & Tsai, J. C. (2000). What goes around comes around: The impact of personal conflict style on work conflict and stress. The International Journal of Conflict Management, 11, 32–55.CrossRef
Zurück zum Zitat Fu, P. P., Kennedy, J., Tata, J., Yukl, G., Bond, M. H., & Peng, T. K. (2004). The impact of societal cultural values and individual social beliefs on the perceived effectiveness of managerial influence strategies: A meso approach. Journal of International Business Studies, 38, 284–304.CrossRef Fu, P. P., Kennedy, J., Tata, J., Yukl, G., Bond, M. H., & Peng, T. K. (2004). The impact of societal cultural values and individual social beliefs on the perceived effectiveness of managerial influence strategies: A meso approach. Journal of International Business Studies, 38, 284–304.CrossRef
Zurück zum Zitat Gardner, D. L. (1992). Conflict and retention of new graduate nurses. Western Journal of Nursing Research, 14, 76–85.PubMedCrossRef Gardner, D. L. (1992). Conflict and retention of new graduate nurses. Western Journal of Nursing Research, 14, 76–85.PubMedCrossRef
Zurück zum Zitat Graham, J. R. (1993). MMPI-2: Assessing personality and psychopathology (2nd ed.). New York: Oxford University Press. Graham, J. R. (1993). MMPI-2: Assessing personality and psychopathology (2nd ed.). New York: Oxford University Press.
Zurück zum Zitat Guerra, J. M., Martínez, I., Munduate, L., & Medina, F. J. (2005). A contingency perspective on the study of the consequences of conflict types: The role of organizational culture. European Journal of Work and Organizational Psychology, 14, 157–176.CrossRef Guerra, J. M., Martínez, I., Munduate, L., & Medina, F. J. (2005). A contingency perspective on the study of the consequences of conflict types: The role of organizational culture. European Journal of Work and Organizational Psychology, 14, 157–176.CrossRef
Zurück zum Zitat Guetzkow, H., & Gry, J. (1954). An analysis of conflict in decision-making groups. Human Relations, 7, 367–381.CrossRef Guetzkow, H., & Gry, J. (1954). An analysis of conflict in decision-making groups. Human Relations, 7, 367–381.CrossRef
Zurück zum Zitat Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159–171.CrossRef Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159–171.CrossRef
Zurück zum Zitat Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256–282.CrossRef Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256–282.CrossRef
Zurück zum Zitat Jehn, K. A., Chadwick, C., & Thatcher, S. M. B. (1997). To agree or not agree: The effects of value congruence, individual demographic dissimilarity, and conflict on workgroup outcomes. International Journal of Conflict Management, 8, 287–305.CrossRef Jehn, K. A., Chadwick, C., & Thatcher, S. M. B. (1997). To agree or not agree: The effects of value congruence, individual demographic dissimilarity, and conflict on workgroup outcomes. International Journal of Conflict Management, 8, 287–305.CrossRef
Zurück zum Zitat Kanter, D. L., & Mirvis, P. H. (1989). The cynical Americans: Living and working in an age of discontent and disillusion. San Francisco, CA: Jossey-Bass, Inc. Kanter, D. L., & Mirvis, P. H. (1989). The cynical Americans: Living and working in an age of discontent and disillusion. San Francisco, CA: Jossey-Bass, Inc.
Zurück zum Zitat Lai, J. H., Bond, M. H., & Hui, N. H. (2007). The role of social axioms in predicting life satisfaction: A longitudinal study in Hong Kong. Journal of Happiness Studies, 8, 517–535.CrossRef Lai, J. H., Bond, M. H., & Hui, N. H. (2007). The role of social axioms in predicting life satisfaction: A longitudinal study in Hong Kong. Journal of Happiness Studies, 8, 517–535.CrossRef
Zurück zum Zitat Leung, K., & Bond, M. H. (2004). Social axioms: A model for social beliefs in multi-cultural perspective. In M. P. Zanna (Ed.), Advances in Experimental Social Psychology (Vol. 36, pp. 119–197). San Diego, CA: Elsevier Academic Press. Leung, K., & Bond, M. H. (2004). Social axioms: A model for social beliefs in multi-cultural perspective. In M. P. Zanna (Ed.), Advances in Experimental Social Psychology (Vol. 36, pp. 119–197). San Diego, CA: Elsevier Academic Press.
Zurück zum Zitat Leung, K., Ip, O. K. M., & Leung, K. K. (2010). Social cynicism and job satisfaction: A longitudinal analysis. Applied Psychology, 59, 318–338.CrossRef Leung, K., Ip, O. K. M., & Leung, K. K. (2010). Social cynicism and job satisfaction: A longitudinal analysis. Applied Psychology, 59, 318–338.CrossRef
Zurück zum Zitat Leung, K., Tong, K. K., & Ho, S. S. Y. (2004). Effects of interactional justice on egocentric bias in resource allocation decisions. Journal of Applied Psychology, 89, 405–415.PubMedCrossRef Leung, K., Tong, K. K., & Ho, S. S. Y. (2004). Effects of interactional justice on egocentric bias in resource allocation decisions. Journal of Applied Psychology, 89, 405–415.PubMedCrossRef
Zurück zum Zitat Leung, K., et al. (2002). Social axioms: The search for universal dimensions of general beliefs about how the world functions. Journal of Cross-Cultural Psychology, 33, 286–302.CrossRef Leung, K., et al. (2002). Social axioms: The search for universal dimensions of general beliefs about how the world functions. Journal of Cross-Cultural Psychology, 33, 286–302.CrossRef
Zurück zum Zitat Medina, F. J., Munduate, L., Dorado, M. A., Martínez, I., & Guerra, J. M. (2005). Types of intragroup conflict and affective reactions. Journal of managerial psychology, 20, 219–230.CrossRef Medina, F. J., Munduate, L., Dorado, M. A., Martínez, I., & Guerra, J. M. (2005). Types of intragroup conflict and affective reactions. Journal of managerial psychology, 20, 219–230.CrossRef
Zurück zum Zitat Meeker, B. F. (1983). Cooperative orientation, trust, and reciprocity. Human Relations, 27, 225–243. Meeker, B. F. (1983). Cooperative orientation, trust, and reciprocity. Human Relations, 27, 225–243.
Zurück zum Zitat Murnighan, J. K., & Conlon, D. E. (1991). The dynamics of intense work groups: A study of British string quartets. Administrative Science Quarterly, 36, 165–186.CrossRef Murnighan, J. K., & Conlon, D. E. (1991). The dynamics of intense work groups: A study of British string quartets. Administrative Science Quarterly, 36, 165–186.CrossRef
Zurück zum Zitat Navia, L. E. (1996). Classical cynicism: A critical study. Westport, CT: Greenwood Press. Navia, L. E. (1996). Classical cynicism: A critical study. Westport, CT: Greenwood Press.
Zurück zum Zitat O’Connell, B. J., Holzman, H. H., & Armandi, B. R. (1986). Police cynicism and the modes of adaptation. Journal of Police Science and Administration, 14, 307–313. O’Connell, B. J., Holzman, H. H., & Armandi, B. R. (1986). Police cynicism and the modes of adaptation. Journal of Police Science and Administration, 14, 307–313.
Zurück zum Zitat Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York: McGraw-Hill. Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York: McGraw-Hill.
Zurück zum Zitat Peterson, D. R. (1983). Conflict. In H. H. Kelley, et al. (Eds.), Close relationships (pp. 360–396). New York: W.H. Freeman. Peterson, D. R. (1983). Conflict. In H. H. Kelley, et al. (Eds.), Close relationships (pp. 360–396). New York: W.H. Freeman.
Zurück zum Zitat Pinkley, R. L. (1990). Dimensions of conflict frame: Disputant interpretations of conflict. Journal of Applied Psychology, 75, 117–126.CrossRef Pinkley, R. L. (1990). Dimensions of conflict frame: Disputant interpretations of conflict. Journal of Applied Psychology, 75, 117–126.CrossRef
Zurück zum Zitat Pope, K. S., Butcher, J. N., & Seelen, J. (1993). The MMPI, MMPI-2 & MMPI-A in court. Washington, DC: American Psychological Association. Pope, K. S., Butcher, J. N., & Seelen, J. (1993). The MMPI, MMPI-2 & MMPI-A in court. Washington, DC: American Psychological Association.
Zurück zum Zitat Pruitt, D. G., & Kimmel, M. J. (1977). Twenty years of experimental gaming: Critique, synthesis, and suggestions for the future. Annual Review of Psychology, 28, 363–392.CrossRef Pruitt, D. G., & Kimmel, M. J. (1977). Twenty years of experimental gaming: Critique, synthesis, and suggestions for the future. Annual Review of Psychology, 28, 363–392.CrossRef
Zurück zum Zitat Reichers, A. E., Wanous, J. P., & Austin, J. T. (1997). Understanding and managing cynicism about organizational change. Academy of Management Executive, 11, 48–59.CrossRef Reichers, A. E., Wanous, J. P., & Austin, J. T. (1997). Understanding and managing cynicism about organizational change. Academy of Management Executive, 11, 48–59.CrossRef
Zurück zum Zitat Ross, R. S. (1989). Conflict. In R. Ross & J. Ross (Eds.), Small groups in organizational settings (pp. 139–178). Englewood Cliffs, NJ: Prentice-Hall. Ross, R. S. (1989). Conflict. In R. Ross & J. Ross (Eds.), Small groups in organizational settings (pp. 139–178). Englewood Cliffs, NJ: Prentice-Hall.
Zurück zum Zitat Rutte, C. G., & Wilke, H. A. M. (1992). Goals, expectations, and behavior in a social dilemma situation. In W. B. G. Liebrand, D. M. Messick, & H. A. M. Wilke (Eds.), Social dilemmas: Theoretical issues and research findings (pp. 289–305). New York: Pergammon. Rutte, C. G., & Wilke, H. A. M. (1992). Goals, expectations, and behavior in a social dilemma situation. In W. B. G. Liebrand, D. M. Messick, & H. A. M. Wilke (Eds.), Social dilemmas: Theoretical issues and research findings (pp. 289–305). New York: Pergammon.
Zurück zum Zitat Sackett, P. R., & Larson, J. R., Jr. (1990). Research strategies and tactics in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 410–489). Palo Alto, CA: Consulting Psychologists Press. Sackett, P. R., & Larson, J. R., Jr. (1990). Research strategies and tactics in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 410–489). Palo Alto, CA: Consulting Psychologists Press.
Zurück zum Zitat Singelis, T. M., Hubbard, C., Her, P., & An, S. (2003). Convergent validation of the social axioms survey. Personality and Individual Differences, 34, 269–282.CrossRef Singelis, T. M., Hubbard, C., Her, P., & An, S. (2003). Convergent validation of the social axioms survey. Personality and Individual Differences, 34, 269–282.CrossRef
Zurück zum Zitat Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356–367.PubMedCrossRef Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356–367.PubMedCrossRef
Zurück zum Zitat Thomas, K. W. (1992). Conflict and negotiation processes in organizations. In M. Dunnette & L. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 651–718). Palo Alto, CA: Consulting Psychologists Press. Thomas, K. W. (1992). Conflict and negotiation processes in organizations. In M. Dunnette & L. Hough (Eds.), Handbook of industrial and organizational psychology (pp. 651–718). Palo Alto, CA: Consulting Psychologists Press.
Zurück zum Zitat Thomas, J. L., Bliese, P. D., & Jex, S. M. (2005). Interpersonal conflict and organizational commitment: Examining two levels of supervisory support as multilevel moderators. Journal of Applied Social Psychology, 35, 2375–2398.CrossRef Thomas, J. L., Bliese, P. D., & Jex, S. M. (2005). Interpersonal conflict and organizational commitment: Examining two levels of supervisory support as multilevel moderators. Journal of Applied Social Psychology, 35, 2375–2398.CrossRef
Zurück zum Zitat Tjosvold, D. (1997). Conflict within interdependence: Its value for productivity and individuality. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 23–37). London: Sage. Tjosvold, D. (1997). Conflict within interdependence: Its value for productivity and individuality. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 23–37). London: Sage.
Zurück zum Zitat Wall, J., & Callister, R. (1995). Conflict and its management. Journal of Management, 21, 515–558.CrossRef Wall, J., & Callister, R. (1995). Conflict and its management. Journal of Management, 21, 515–558.CrossRef
Zurück zum Zitat Yamagishi, T. (1986). The provision of a sanctioning system as a public good. Journal of Personality and Social Psychology, 51, 110–116.CrossRef Yamagishi, T. (1986). The provision of a sanctioning system as a public good. Journal of Personality and Social Psychology, 51, 110–116.CrossRef
Metadaten
Titel
Expecting the Worst: Moderating Effects of Social Cynicism on the Relationships Between Relationship Conflict and Negative Affective Reactions
verfasst von
Fuli Li
Fan Zhou
Kwok Leung
Publikationsdatum
01.09.2011
Verlag
Springer US
Erschienen in
Journal of Business and Psychology / Ausgabe 3/2011
Print ISSN: 0889-3268
Elektronische ISSN: 1573-353X
DOI
https://doi.org/10.1007/s10869-010-9192-3

Weitere Artikel der Ausgabe 3/2011

Journal of Business and Psychology 3/2011 Zur Ausgabe

Premium Partner