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Erschienen in:
2015 | OriginalPaper | Buchkapitel
The Governance of Business Process Management
verfasst von : Andrew Spanyi
Erschienen in: Handbook on Business Process Management 2
Verlag: Springer Berlin Heidelberg
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Abstract
Most executives, if not all, are concerned about improving business performance. While this may be obvious, what is not nearly as apparent is precisely how the most successful firms are able to sustain and optimize such performance improvements. Whereas most firms are becoming increasingly adept at executing improvements to their operations in projects of small scope, many firms continue to struggle when it comes to projects of larger scope requiring broad cross-functional collaboration. More importantly, they often do not put in place the subtle, yet critical, elements of BPM governance, including the refinements to organization structure, executive roles and responsibilities, and measurement discipline that are needed to sustain and optimize operational performance improvements. This chapter examines the management practices of BPM governance that enable achieving sustainable, consistent, and flawless execution.