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Information Systems and e-Business Management
Erschienen in: Information Systems and e-Business Management 1/2021

13.11.2020 | Original Article

Value propositions of chatbots to support innovation management processes

verfasst von: Florian Johannsen, Dorina Schaller, Milan Frederik Klus

Erschienen in: Information Systems and e-Business Management | Ausgabe 1/2021

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Abstract

Chatbots have become popular in recent years as a means of supporting a company’s external communication with customers, but they are also increasingly being used for internal purposes, especially to improve and accelerate workflows. Along these lines, recent studies have suggested that chatbots can also be applied to other internal business practices, such as innovation management. Nevertheless, the use of chatbots for innovation management is still an under-researched topic, and practical experiences are largely missing. We address this gap by identifying value propositions of chatbots to support a company’s innovation management process. Furthermore, we link the value propositions to particular process steps and success dimensions. To do so, we perform a literature review and complement the findings with expert interviews. This study contributes to a better understanding of the benefits of chatbot usage for the innovation management process.
Vorheriger Artikel Towards an understanding of technology fit and appropriation in business networks: evidence from blockchain implementations
Nächster Artikel Exfoliating decision support system: a synthesis of themes using text mining

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Metadaten
Titel
Value propositions of chatbots to support innovation management processes
verfasst von
Florian Johannsen
Dorina Schaller
Milan Frederik Klus
Publikationsdatum
13.11.2020
Verlag
Springer Berlin Heidelberg
Erschienen in
Information Systems and e-Business Management / Ausgabe 1/2021
Print ISSN: 1617-9846
Elektronische ISSN: 1617-9854
DOI
https://doi.org/10.1007/s10257-020-00487-z

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Original Article

Mining sentiment tendencies and summaries from consumer reviews

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