nach oben

Service Business

Erschienen in:

07.02.2022 | Empirical article

Research trends in digital transformation in the service sector: a review based on network text analysis

verfasst von: Jin Sung Rha, Hong-Hee Lee

Erschienen in: Service Business | Ausgabe 1/2022

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Digital transformation has influenced value chain operations of both manufacturing and service firms. This study examined digital transformation in the service sector through network text analysis of 330 related articles published during the past 10 years. The selected papers’ keyword link relations were analyzed to create network maps of research topics, ranging from traditional to emerging ideas of researchers. Dominant research topics and their clusters were identified using centrality and community analyses, and research trends were identified. The results of this study will help researchers and practitioners in the relevant fields capture the overall picture of the field.

Vorheriger Artikel The perceived image of multi-asset tourist destinations: investigating congruence across different content types

Nächster Artikel Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Abdel-Basset M, Chang V, Nabeeh NA (2021) An intelligent framework using disruptive technologies for COVID-19 analysis. Technol Forecast Soc Change. https://doi.org/10.1016/j.techfore.2020.120431CrossRef

Abolhassan F (ed) (2016) The drivers of digital transformation: why there’s no way around the cloud, 1st edn. Springer, New York

Agostino D, Arnaboldi M, Lema MD (2021) New development: COVID-19 as an accelerator of digital transformation in public service delivery. Public Money Manage 41:69–72. https://doi.org/10.1080/09540962.2020.1764206CrossRef

Ameen N, Tarhini A, Shah M, Madichie NO (2021) Going with the flow: smart shopping malls and omnichannel retailing. J Serv Mark 35:325–348. https://doi.org/10.1108/JSM-02-2020-0066CrossRef

Ardito L, Scuotto V, Del Giudice M, Petruzzelli AM (2019) A bibliometric analysis of research on big data analytics for business and management. Manage Decis 57:1993–2009. https://doi.org/10.1108/MD-07-2018-0754CrossRef

Bartsch S, Weber E, Büttgen M, Huber A (2020) Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic. J Serv Manage 32:71–85. https://doi.org/10.1108/JOSM-05-2020-0160CrossRef

Blondel VD, Guillaume J-L, Lambiotte R, Lefebvre E (2008) Fast unfolding of communities in large networks. J Stat Mech Theory Exp 2008:P10008. https://doi.org/10.1088/1742-5468/2008/10/P10008CrossRef

Breidbach CF, Keating BW, Lim C (2019) Fintech: research directions to explore the digital transformation of financial service systems. J Serv Theory Pract 30:79–102. https://doi.org/10.1108/JSTP-08-2018-0185CrossRef

Case C (2019) A fortune 14 company’s journey to delivering a modern e-commerce customer experience. J Brand Strategy 8:10–19

Chehri A, Jeon G (2019) The industrial internet of things: examining how the IIoT will improve the predictive maintenance. In: Chen Y-W, Zimmermann A, Howlett RJ, Jain LC (eds) Innovation in medicine and healthcare systems, and multimedia. Springer, Singapore, pp 517–527CrossRef

Choi T-M, Chan HK, Yue X (2017) Recent development in big data analytics for business operations and risk management. IEEE Trans Cybern 47:81–92. https://doi.org/10.1109/TCYB.2015.2507599CrossRef

Coreynen W, Matthyssens P, Van Bockhaven W (2017) Boosting servitization through digitization: pathways and dynamic resource configurations for manufacturers. Ind Mark Manage 60:42–53. https://doi.org/10.1016/j.indmarman.2016.04.012CrossRef

Coreynen W, Matthyssens P, Vanderstraeten J, van Witteloostuijn A (2020) Unravelling the internal and external drivers of digital servitization: a dynamic capabilities and contingency perspective on firm strategy. Ind Mark Manage 89:265–277. https://doi.org/10.1016/j.indmarman.2020.02.014CrossRef

Denicolai S, Previtali P (2020) Precision medicine: implications for value chains and business models in life sciences. Technol Forecast Soc Change 151:119767. https://doi.org/10.1016/j.techfore.2019.119767CrossRef

dos Santos AA, Ponchio MC (2021) Functional, psychological and emotional barriers and the resistance to the use of digital banking services. Innov Manage Rev 18:331–348. https://doi.org/10.1108/INMR-07-2020-0093CrossRef

Endres H, Huesig S, Pesch R (2021) Digital innovation management for entrepreneurial ecosystems: services and functionalities as drivers of innovation management software adoption. Rev Manage Sci. https://doi.org/10.1007/s11846-021-00441-4CrossRef

Fahimnia B, Sarkis J, Davarzani H (2015a) Green supply chain management: a review and bibliometric analysis. Int J Prod Econ 162:101–114. https://doi.org/10.1016/j.ijpe.2015.01.003CrossRef

Fahimnia B, Tang CS, Davarzani H, Sarkis J (2015b) Quantitative models for managing supply chain risks: a review. Eur J Oper Res 247:1–15. https://doi.org/10.1016/j.ejor.2015.04.034CrossRef

Feng Y, Zhu Q, Lai K-H (2017) Corporate social responsibility for supply chain management: a literature review and bibliometric analysis. J Clean Prod 158:296–307. https://doi.org/10.1016/j.jclepro.2017.05.018CrossRef

Ferstl EC, Neumann J, Bogler C, von Cramon DY (2008) The extended language network: a meta-analysis of neuroimaging studies on text comprehension. Hum Brain Mapp 29:581–593. https://doi.org/10.1002/hbm.20422CrossRef

Frank AG, Dalenogare LS, Ayala NF (2019) Industry 4.0 technologies: implementation patterns in manufacturing companies. Int J Prod Econ 210:15–26. https://doi.org/10.1016/j.ijpe.2019.01.004CrossRef

Gebauer H, Paiola M, Saccani N, Rapaccini M (2021) Digital servitization: crossing the perspectives of digitization and servitization. Ind Mark Manage 93:382–388. https://doi.org/10.1016/j.indmarman.2020.05.011CrossRef

Gobble MM (2018) Digitalization, digitization, and innovation. Res-Technol Manage 61:56–59. https://doi.org/10.1080/08956308.2018.1471280CrossRef

Hokkanen H, Walker C, Donnelly A (2021) Business model opportunities in brick and mortar retailing through digitalization. J Bus Models 8:33–61. https://doi.org/10.5278/JBM.V8I3.5803CrossRef

IBM.com (2021) Big data analytics. https://www.ibm.com/analytics/hadoop/big-data-analytics. Accessed 20 July 2021

Jannapureddy R, Vien Q-T, Shah P, Trestian R (2019) An auto-scaling framework for analyzing big data in the cloud environment. Appl Sci 9:1417. https://doi.org/10.3390/app9071417CrossRef

Kamalaldin A, Linde L, Sjödin D, Parida V (2020) Transforming provider-customer relationships in digital servitization: a relational view on digitalization. Ind Mark Manage 89:306–325. https://doi.org/10.1016/j.indmarman.2020.02.004CrossRef

Kapadia SB, Madhav VV (2020) The impact of digitization on banking and financial services industry in India. IUP J Bank Manage 19:24–31

Kretschmer T, Khashabi P (2020) Digital transformation and organization design: an integrated approach. Calif Manage Rev 62:86–104. https://doi.org/10.1177/0008125620940296CrossRef

Kryvinska N, Kaczor S, Strauss C (2020) Enterprises’ servitization in the first decade—retrospective analysis of back-end and front-end challenges. Appl Sci 10:2957. https://doi.org/10.3390/app10082957CrossRef

Lee SM, Lee D (2020a) Healthcare wearable devices: an analysis of key factors for continuous use intention. Serv Bus 14:503–531. https://doi.org/10.1007/s11628-020-00428-3CrossRef

Lee SM, Lee D (2020b) “Untact”: a new customer service strategy in the digital age. Serv Bus 14:1–22. https://doi.org/10.1007/s11628-019-00408-2CrossRef

Lee SM, Lim S (2018) Living innovation: from value creation to the greater good, 1st edn. Emerald Publishing Limited, BingleyCrossRef

Lee SM, Rha JS (2018) A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. Serv Bus 12:809–831. https://doi.org/10.1007/s11628-018-0377-6CrossRef

Lee P-C, Su H-N (2010) Investigating the structure of regional innovation system research through keyword co-occurrence and social network analysis. Innovation 12:26–40. https://doi.org/10.5172/impp.12.1.26CrossRef

Lee SM, Trimi S (2021) Convergence innovation in the digital age and in the COVID-19 pandemic crisis. J Bus Res 123:14–22. https://doi.org/10.1016/j.jbusres.2020.09.041CrossRef

Li J, Huang X, Wu C, et al. (2020) How can blockchain shape digital transformation: a scientometric analysis and review for financial services. In: 2020 management science informatization and economic innovation development conference (MSIEID). IEEE, Guangzhou, China, pp 264–267

Linde L, Frishammar J, Parida V (2021a) Revenue models for digital servitization: a value capture framework for designing, developing, and scaling digital services. IEEE Trans Eng Manage. https://doi.org/10.1109/TEM.2021.3053386CrossRef

Linde L, Sjödin D, Parida V, Wincent J (2021b) Dynamic capabilities for ecosystem orchestration A capability-based framework for smart city innovation initiatives. Technol Forecast Soc Change 166:120614. https://doi.org/10.1016/j.techfore.2021.120614CrossRef

Liu K (2020) Digital innovation and transformation to business ecosystems. In: The 222h international conference on enterprise information systems (ICEIS 2020). Online Streaming, organised by INSTICC Portugal, pp 1–31

Liu K, Guo H (2021) Digital innovation and transformation to business ecosystems. In: Filipe J, Śmiałek M, Brodsky A, Hammoudi S (eds) Enterprise information systems. Springer, Cham, pp 793–803CrossRef

Loebbecke C, Picot A (2015) Reflections on societal and business model transformation arising from digitization and big data analytics: a research agenda. J Strateg Inf Syst 24:149–157. https://doi.org/10.1016/j.jsis.2015.08.002CrossRef

Loukadounou S, Koutsona V, Loukis E (2020) Analyzing a frugal digital transformation of a widely used simple public service in greece. In: Themistocleous M, Papadaki M, Kamal MM (eds) European, Mediterranean, and Middle Eastern Conference on Information System. Springer, Cham, pp 223–237

Mani Z, Chouk I (2018) Consumer resistance to innovation in services: challenges and barriers in the internet of things era. J Prod Innov Manage 35:780–807. https://doi.org/10.1111/jpim.12463CrossRef

Martín-Peña ML, Díaz-Garrido E, Sánchez-López JM (2018) The digitalization and servitization of manufacturing: A review on digital business models. Strateg Change 27:91–99. https://doi.org/10.1002/jsc.2184CrossRef

Mridha MF, Nur K, Kumar A, Akhtaruzzaman Md (2017) A new approach to enhance internet banking security. Int J Comput Appl 160:35–39. https://doi.org/10.5120/ijca2017913093CrossRef

Niemand T, Rigtering JPC, Kallmünzer A et al (2021) Digitalization in the financial industry: a contingency approach of entrepreneurial orientation and strategic vision on digitalization. Eur Manage J 39:317–326. https://doi.org/10.1016/j.emj.2020.04.008CrossRef

Paiola M, Gebauer H (2020) Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms. Ind Mark Manage 89:245–264. https://doi.org/10.1016/j.indmarman.2020.03.009CrossRef

Parviainen P, Tihinen M, Kääriäinen J, Teppola S (2017) Tackling the digitalization challenge: how to benefit from digitalization in practice. Int J Inf Syst Proj Manage. https://doi.org/10.12821/ijispm050104CrossRef

Payne EHM, Dahl AJ, Peltier J (2021) Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems. J Res Interact Mark 15:200–222. https://doi.org/10.1108/JRIM-12-2020-0252CrossRef

Pelletier C, Cloutier LM (2019) Conceptualising digital transformation in SMEs: an ecosystemic perspective. J Small Bus Enterp Dev 26:855–876. https://doi.org/10.1108/JSBED-05-2019-0144CrossRef

Porter K, Simons R, Harris J (2014) Comparison of three techniques for scour depth measurement: photogrammetry, echosounder profiling and a calibrated pile. Coast Eng Proc 1:64. https://doi.org/10.9753/icce.v34.sediment.64CrossRef

Pyun J, Rha JS (2021) Review of research on digital supply chain management using network text analysis. Sustainability 13:9929. https://doi.org/10.3390/su13179929CrossRef

Rapaccini M, Saccani N, Kowalkowski C et al (2020) Navigating disruptive crises through service-led growth: the impact of COVID-19 on Italian manufacturing firms. Ind Mark Manage 88:225–237. https://doi.org/10.1016/j.indmarman.2020.05.017CrossRef

Rha JS (2020) Trends of research on supply chain resilience: a systematic review using network analysis. Sustainability 12:4343. https://doi.org/10.3390/su12114343CrossRef

Rosete A, Soares B, Salvadorinho J et al (2020) Service robots in the hospitality industry: an exploratory literature review. In: Nóvoa H, Drăgoicea M, Kühl N (eds) Exploring service science. Springer, Cham, pp 174–186CrossRef

Scherer R, Rohatgi A, Hatlevik OE (2017) Students’ profiles of ICT use: identification, determinants, and relations to achievement in a computer and information literacy test. Comput Hum Behav 70:486–499. https://doi.org/10.1016/j.chb.2017.01.034CrossRef

Sestino A, Prete MI, Piper L, Guido G (2020) Internet of things and big data as enablers for business digitalization strategies. Technovation 98:102173. https://doi.org/10.1016/j.technovation.2020.102173CrossRef

Seyedghorban Z, Samson D, Tahernejad H (2020) Digitalization opportunities for the procurement function: pathways to maturity. Int J Oper Prod Manage 40:1685–1693. https://doi.org/10.1108/IJOPM-04-2020-0214CrossRef

Sjödin D, Parida V, Kohtamäki M, Wincent J (2020) An agile co-creation process for digital servitization: a micro-service innovation approach. J Bus Res 112:478–491. https://doi.org/10.1016/j.jbusres.2020.01.009CrossRef

Sklyar A, Kowalkowski C, Sörhammar D, Tronvoll B (2019) Resource integration through digitalisation: a service ecosystem perspective. J Mark Manage 35:974–991. https://doi.org/10.1080/0267257X.2019.1600572CrossRef

Statista.com (2021) Global IoT and non-IoT connections 2010–2025. In: Statista. https://www.statista.com/statistics/1101442/iot-number-of-connected-devices-worldwide/. Accessed 24 June 2021

Strønen F (2020) Drivers for digitalization in retail and service industries. In: Proceedings of the 16th European conference on management leadership and governance. ACPI

Teece DJ (2014) A dynamic capabilities-based entrepreneurial theory of the multinational enterprise. J Int Bus Stud 45:8–37. https://doi.org/10.1057/jibs.2013.54CrossRef

Tortorella GL, Fogliatto FS, Saurin TA et al (2021) Contributions of healthcare 4.0 digital applications to the resilience of healthcare organizations during the COVID-19 outbreak. Technovation. https://doi.org/10.1016/j.technovation.2021.102379CrossRef

Tronvoll B, Sklyar A, Sörhammar D, Kowalkowski C (2020) Transformational shifts through digital servitization. Ind Mark Manage 89:293–305. https://doi.org/10.1016/j.indmarman.2020.02.005CrossRef

Uyar A, Nimer K, Kuzey C et al (2021) Can E-government initiatives alleviate tax evasion? The moderation effect of ICT. Technol Forecast Soc Change 166:120597. https://doi.org/10.1016/j.techfore.2021.120597CrossRef

Vandermerwe S, Rada J (1988) Servitization of business: adding value by adding services. Eur Manage J 6:314–324. https://doi.org/10.1016/0263-2373(88)90033-3CrossRef

Volberda HW, Khanagha S, Baden-Fuller C et al (2021) Strategizing in a digital world: overcoming cognitive barriers, reconfiguring routines and introducing new organizational forms. Long Range Plann. https://doi.org/10.1016/j.lrp.2021.102110CrossRef

Yamamoto S (2021) E-healthcare service design using model based jobs theory. In: Zimmermann A, Schmidt R, Jain LC (eds) Architecting the digital transformation. Springer, Cham, pp 383–395CrossRef

Yu S-J, Rha J-S (2021) Research trends in accounting fraud using network analysis. Sustainability 13:5579. https://doi.org/10.3390/su13105579CrossRef

Titel: Research trends in digital transformation in the service sector: a review based on network text analysis
verfasst von: Jin Sung Rha
Hong-Hee Lee
Publikationsdatum: 07.02.2022
Verlag: Springer Berlin Heidelberg
Erschienen in: Service Business / Ausgabe 1/2022
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-022-00481-0

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 1/2022

The perceived image of multi-asset tourist destinations: investigating congruence across different content types

Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands

The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach

Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare

A systematic process for generating new blockchain-service business model ideas

Dual focus: service-product orientation to manage the change paradox following servitization strategy