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2010 | OriginalPaper | Buchkapitel

Workforce Analytics for the Services Economy

verfasst von : Aleksandra Mojsilović, Daniel Connors

Erschienen in: Handbook of Service Science

Verlag: Springer US

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Abstract

Central to the notion of services operation are concepts of labor and people – the deployment of knowledge, skills, and competences that one person or organization has for the benefit of another. In the new economics of services, the ability to manage skills and resources more effectively and efficiently is becoming the critical driver of success for any organization.

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Vorheriges Kapitel The Industrializationindustrialization of Information Services

Nächstes Kapitel Understanding Complex Product and Service Delivery Systems

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Titel: Workforce Analytics for the Services Economy
verfasst von: Aleksandra Mojsilović
Daniel Connors
Verlag: Springer US
Buch: Handbook of Service Science
Print ISBN: 978-1-4419-1627-3

Electronic ISBN: 978-1-4419-1628-0

Copyright-Jahr: 2010
DOI: https://doi.org/10.1007/978-1-4419-1628-0_19

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