2012 | OriginalPaper | Buchkapitel
Modular Service Configuration for Identifying Value- Adding Services for Internationalization
verfasst von : Prof. Dr. Tilo Böhmann, Dr. Michael Schermann, Prof. Dr. Helmut Krcmar
Erschienen in: Implementing International Services
Verlag: Gabler Verlag
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Assume that your firm needs to serve a new customer. The customer has specific needs, such as requesting you to operate an existing IT system or facilities. If you could meet these needs by predominately selecting and combining predefined services, imagine the impact on cost of sales and cost of delivery.