Ausgabe 4/2021
Inhalt (6 Artikel)
Original Research
Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach
Arpan Kumar Kar, Sunil Kumar, P. Vigneswara Ilavarasan
Original Research
Proposed Mathematical Model to Study and Analyze the Relationship Between Operational Flexibility Dimensions and Hospital Performance
Main Naser Alolayyan, Ahmmed Saadi Ibrahem
Original Research
Modified Total Interpretive Structural Modeling of Marketing Flexibility Factors for Indian Telecommunications Service Providers
Anshul Yadav, Mahim Sagar
Original Research
The Effect of Traceability System and Managerial Initiative on Indonesian Food Cold Chain Performance: A Covid-19 Pandemic Perspective
Ilyas Masudin, Anggi Ramadhani, Dian Palupi Restuputri, Ikhlasul Amallynda
Original Research
Considerations Regarding Donation and Value Co-Creation in Times of COVID-19 Pandemic
Renata Klafke, Claudia T. Picinin, Diego G. Chevarria
Original Research
The Trajectory of Two Decades of Global Journal of Flexible Systems Management and Flexibility Research: A Bibliometric Analysis
Shiwangi Singh, Sanjay Dhir, Stuart Evans, Sushil