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Erschienen in:
Assessment of the Perception of Usage of Facebook as a Business Tool in SMEs Through the Technological Acceptance Model (TAM) and Structural Equation Modeling Kapitel lesen Erstes Kapitel lesen

2023 | OriginalPaper | Buchkapitel

The Impact of Total Quality Management on the Organizational Reputation

verfasst von : Enas Ahmad Alshuqairat, Nancy Abdullah Shamaileh, Mohammed Saleem Khlif Alshura, Zaki Abdellateef Khalaf Khalaylah, Maali M. Al-mzary, Basem Yousef Ahmad Barqawi, Sulieman Ibraheem Shelash Al-Hawary, Muhammad Turki Alshurideh, Anber Abraheem Shlash Mohammad

Erschienen in: The Effect of Information Technology on Business and Marketing Intelligence Systems

Verlag: Springer International Publishing

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Abstract

The major aim of the study was to examine the impact of total quality management (TQM) on organizational reputation (OR). Therefore, it focused on the faculty members in five public universities, whose number is (5477) faculty members. As for the study sample, it consisted of a proportional stratified sample of (390) individuals, and after the questionnaire was distributed with (410), 390 were recovered, valid for the purposes of statistical analysis. Structural equation modeling (SEM) was conducted to test hypotheses. The results showed that all total quality management dimensions had a positive impact relationship on organizational reputation except focus on beneficiary. Based on the results of the study, researchers recommend managers and decision-makers in public universities to pay attention to the university management standard (higher leadership), which has the largest role in supporting and activating the application of total quality management.

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Vorheriges Kapitel The Impact of Strategic Vigilance on Crisis Management in the Jordanian Dairy Companies: The Mediating Role of Organizational Learning
Nächstes Kapitel The Impact of Work-Life Balance on Organizational Commitment
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Metadaten
Titel
The Impact of Total Quality Management on the Organizational Reputation
verfasst von
Enas Ahmad Alshuqairat
Nancy Abdullah Shamaileh
Mohammed Saleem Khlif Alshura
Zaki Abdellateef Khalaf Khalaylah
Maali M. Al-mzary
Basem Yousef Ahmad Barqawi
Sulieman Ibraheem Shelash Al-Hawary
Muhammad Turki Alshurideh
Anber Abraheem Shlash Mohammad
Copyright-Jahr
2023
Buch
The Effect of Information Technology on Business and Marketing Intelligence Systems

Print ISBN: 978-3-031-12381-8

Electronic ISBN: 978-3-031-12382-5

Copyright-Jahr: 2023

DOI
https://doi.org/10.1007/978-3-031-12382-5_64

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