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Journal of Business Ethics
Erschienen in: Journal of Business Ethics 2/2016

26.11.2014

The Influence of Environmental Management Systems on Financial Performance: A Moderated-Mediation Analysis

verfasst von: Taiwen Feng, Dan Wang

Erschienen in: Journal of Business Ethics | Ausgabe 2/2016

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Abstract

This study utilizes hierarchical regression analysis to explore how environmental management systems (EMSs) influence financial performance through customer satisfaction and customer loyalty, and the moderating effects of switching cost. The originality of the present research is to unpack the “black box” through which a firm can profit from EMSs. The empirical results indicate that EMSs have positive and significant impacts on customer satisfaction, customer loyalty, and financial performance. In addition, switching cost negatively and significantly moderates the relationship between EMSs and customer satisfaction, but does not significantly moderates the relationship between EMSs and customer loyalty. The results also demonstrate that customer satisfaction and customer loyalty partially mediate the relationship between EMSs and financial performance. Our findings highlight that customer satisfaction, customer loyalty, and switching cost play important roles for a firm to profit from EMSs.
Vorheriger Artikel Corporate Socially Responsible Initiatives and Their Effects on Consumption of Green Products
Nächster Artikel Shaping Morally Responsible Leaders: Infusing Civic Engagement into Business Ethics Courses

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Fußnoten
1
Case adapted from Cranwell Collision Repair, VIC, Australia.
 
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Metadaten
Titel
The Influence of Environmental Management Systems on Financial Performance: A Moderated-Mediation Analysis
verfasst von
Taiwen Feng
Dan Wang
Publikationsdatum
26.11.2014
Verlag
Springer Netherlands
Erschienen in
Journal of Business Ethics / Ausgabe 2/2016
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI
https://doi.org/10.1007/s10551-014-2486-z

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