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Journal of Business Ethics

Erschienen in:

01.12.2011

Art and Artifice in Public Apologies

verfasst von: David P. Boyd

Erschienen in: Journal of Business Ethics | Ausgabe 3/2011

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Abstract

The purpose of this article is threefold: to examine the elements of an artful apology; to sequence them in a comprehensive configuration; and to use the taxonomy for assessing the effect of public apologies. The model identifies seven sequential components of an apology: revelation, recognition, responsiveness, responsibility, remorse, restitution, and reform. Also included in the model are four deflective stratagems: dissociation, diminution, dispersion, and detachment. Analysis focuses on actual offense situations rather than artificial simulated settings. Specifically, the study examines whether seven well-publicized apologies conform to the proposed construct. These public figures include Alec Baldwin, Lloyd Blankfein, Jamie Dimon, Gerald Levin, Iris Robinson, Tiger Woods, and Mark Zuckerberg. The article closes with suggestions to direct future research.

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Titel: Art and Artifice in Public Apologies
verfasst von: David P. Boyd
Publikationsdatum: 01.12.2011
Verlag: Springer Netherlands
Erschienen in: Journal of Business Ethics / Ausgabe 3/2011
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI: https://doi.org/10.1007/s10551-011-0915-9

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