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Erschienen in: Marketing Letters 3/2010

01.09.2010

Calculating, creating, and claiming value in business markets: Status and research agenda

verfasst von: Gary L. Lilien, Rajdeep Grewal, Douglas Bowman, Min Ding, Abbie Griffin, V. Kumar, Das Narayandas, Renana Peres, Raji Srinivasan, Qiong Wang

Erschienen in: Marketing Letters | Ausgabe 3/2010

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Abstract

A key challenge facing business marketers surrounds developing a deeper understanding of customer needs. We conceptualize that challenge as having three dimensions: calculating, creating, and claiming value. We discuss key problems, new developments and research challenges in each of these three domains and note the desirability for a deeper collaboration between academics and practitioners to address the research challenges.

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Fußnoten
1
Even though the transactions between a retailer and a manufacturer is between two firms, as the transactions are meant for products meant for non-business consumers, i.e., consumer markets, we characterize these transactions as being B2C transactions.
 
2
There is some overlap between the contractual dimension and the governance mechanisms typically discussed in the relationship marketing literature (e.g., Heide 1994; Jap and Anderson 2003). Most market governance mechanisms are likely to be non-contractual; however, non-market governance mechanisms tend to be either contractual (e.g., use of auditing services) or non-contractual (e.g., capital spending).
 
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Metadaten
Titel
Calculating, creating, and claiming value in business markets: Status and research agenda
verfasst von
Gary L. Lilien
Rajdeep Grewal
Douglas Bowman
Min Ding
Abbie Griffin
V. Kumar
Das Narayandas
Renana Peres
Raji Srinivasan
Qiong Wang
Publikationsdatum
01.09.2010
Verlag
Springer US
Erschienen in
Marketing Letters / Ausgabe 3/2010
Print ISSN: 0923-0645
Elektronische ISSN: 1573-059X
DOI
https://doi.org/10.1007/s11002-010-9108-z

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