Skip to main content
Erschienen in:

2021 | OriginalPaper | Buchkapitel

Planning and Scoping Business Process Management with the BPM Billboard

verfasst von : Jan vom Brocke, Jan Mendling, Michael Rosemann

Erschienen in: Business Process Management Cases Vol. 2

Verlag: Springer Berlin Heidelberg

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This chapter introduces the BPM Billboard as a tool for planning and scoping Business Process Management (BPM) projects and programs. The BPM Billboard is grounded in the belief that BPM is a means to an end, not the end itself. It links BPM initiatives to strategic objectives and ensures that BPM creates tangible results toward achieving those objectives by systematically developing the required, context-specific organizational capabilities. The BPM Billboard structures everything that needs to be considered for BPM initiatives to be successful and provides a cockpit view allowing process managers to comprehensively plan, manage, assess, and communicate BPM initiatives. As such, the BPM Billboard also serves as a framework for the many BPM cases presented in this book. In this chapter, we introduce the BPM Billboard and provide a practical example to demonstrate its applicability. Furthermore, we outline how to use the BPM Billboard in process work. Finally, we explain how the cases in this book relate to the BPM Billboard and provide a brief overview of the cases discussed in the individual chapters that follow.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Avdiji, H., Elikan, D., Missonier, S., & Pigneur, Y. (2019). A design theory for visual inquiry tools. Journal of the Association for Information Systems, 21, 3. Avdiji, H., Elikan, D., Missonier, S., & Pigneur, Y. (2019). A design theory for visual inquiry tools. Journal of the Association for Information Systems, 21, 3.
Zurück zum Zitat Burnes, B. (1996). No such thing as… a “one best way” to manage organizational change. Management Decision, 34(10), 11–18.CrossRef Burnes, B. (1996). No such thing as… a “one best way” to manage organizational change. Management Decision, 34(10), 11–18.CrossRef
Zurück zum Zitat Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. (2018). Fundamentals of business process management (2nd ed.). Berlin: Springer.CrossRef Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. (2018). Fundamentals of business process management (2nd ed.). Berlin: Springer.CrossRef
Zurück zum Zitat Grisold, T., Gross, S., Röglinger, M., Stelzl, K., & vom Brocke, J. (2019). Exploring explorative BPM – Setting the ground for future research. In T. Hildebrandt, B. F. van Dongen, M. Röglinger, & J. Mendling (Eds.), Business process management. BPM 2019 (Vol. 11675). Cham: Springer. Grisold, T., Gross, S., Röglinger, M., Stelzl, K., & vom Brocke, J. (2019). Exploring explorative BPM – Setting the ground for future research. In T. Hildebrandt, B. F. van Dongen, M. Röglinger, & J. Mendling (Eds.), Business process management. BPM 2019 (Vol. 11675). Cham: Springer.
Zurück zum Zitat Grisold, T., Wurm, B., Mendling, J., & vom Brocke, J. (2020). Using process mining to support theorizing about change in organizations. Paper presented at the proceedings of the 53rd Hawaii international conference on system sciences, Maui, Hawaii. Grisold, T., Wurm, B., Mendling, J., & vom Brocke, J. (2020). Using process mining to support theorizing about change in organizations. Paper presented at the proceedings of the 53rd Hawaii international conference on system sciences, Maui, Hawaii.
Zurück zum Zitat Hambrick, D. C., MacMillan, I. C., & Day, D. L. (1982). Strategic attributes and performance in the BCG matrix—A PIMS-based analysis of industrial product businesses. Academy of Management Journal, 25(3), 510–531. Hambrick, D. C., MacMillan, I. C., & Day, D. L. (1982). Strategic attributes and performance in the BCG matrix—A PIMS-based analysis of industrial product businesses. Academy of Management Journal, 25(3), 510–531.
Zurück zum Zitat Hammer, M. (2015). What is business process management? In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 1 (pp. 3–16). New York: Springer. Hammer, M. (2015). What is business process management? In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 1 (pp. 3–16). New York: Springer.
Zurück zum Zitat Kaplan, R. S., & Norton, D. P. (1996). Focusing your organization on strategy—With the balanced scorecard (2nd ed.). Harvard Business Review (On Point Collection). Kaplan, R. S., & Norton, D. P. (1996). Focusing your organization on strategy—With the balanced scorecard (2nd ed.). Harvard Business Review (On Point Collection).
Zurück zum Zitat Kaplan, R. S., & Norton, D. P. (2004). Strategy maps, converting intangible assets into tangible outcomes. Boston: Harvard Business School Publishing. Kaplan, R. S., & Norton, D. P. (2004). Strategy maps, converting intangible assets into tangible outcomes. Boston: Harvard Business School Publishing.
Zurück zum Zitat Kerpedzhiev, G., König, U., Röglinger, M., & Rosemann, M. (2020). An exploration into future business process management capabilities in view of digitalization: Results from a Delphi study. Business & Information Systems Engineering. Kerpedzhiev, G., König, U., Röglinger, M., & Rosemann, M. (2020). An exploration into future business process management capabilities in view of digitalization: Results from a Delphi study. Business & Information Systems Engineering.
Zurück zum Zitat Mendling, J., Pentland, A. B. T., & Recker, J. (2020). Building a complementary agenda for business process management and digital innovation. European Journal of Information Systems., 29(3), 208–219.CrossRef Mendling, J., Pentland, A. B. T., & Recker, J. (2020). Building a complementary agenda for business process management and digital innovation. European Journal of Information Systems., 29(3), 208–219.CrossRef
Zurück zum Zitat Osterwalder, A., & Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers. Lausanne. Osterwalder, A., & Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers. Lausanne.
Zurück zum Zitat Porter, M. E. (1980). Competitive strategy: Techniques for analyzing industries and competitors: With a new introduction/Michael E. Porter. New York: Free Press. Porter, M. E. (1980). Competitive strategy: Techniques for analyzing industries and competitors: With a new introduction/Michael E. Porter. New York: Free Press.
Zurück zum Zitat Porter, M. E. (2008). The five competitive forces that shape strategy. Competitive strategy. Harvard Business Review, 86(1), 78–93. 137. Porter, M. E. (2008). The five competitive forces that shape strategy. Competitive strategy. Harvard Business Review, 86(1), 78–93. 137.
Zurück zum Zitat Rosemann, M. (2018). The NESTT – Rapid process redesign at Queensland University of Technology. In J. vom Brocke & J. Mendling (Eds.), Business process management cases. Digital innovation and business transformation in practice. Berlin: Springer. Rosemann, M. (2018). The NESTT – Rapid process redesign at Queensland University of Technology. In J. vom Brocke & J. Mendling (Eds.), Business process management cases. Digital innovation and business transformation in practice. Berlin: Springer.
Zurück zum Zitat Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In J. vom Brocke & M. Rosemann (Eds.) Handbook on business process management 1 (pp. 105–122). Berlin: Springer. Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In J. vom Brocke & M. Rosemann (Eds.) Handbook on business process management 1 (pp. 105–122). Berlin: Springer.
Zurück zum Zitat Schmiedel, T., & vom Brocke, J. (2015). Business process management: Potentials and challenges of driving innovation. In J. vom Brocke & J. Schmiedel (Eds.), Business process management. Driving innovation in a digital World. New York: Springer. Schmiedel, T., & vom Brocke, J. (2015). Business process management: Potentials and challenges of driving innovation. In J. vom Brocke & J. Schmiedel (Eds.), Business process management. Driving innovation in a digital World. New York: Springer.
Zurück zum Zitat Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125–134.CrossRef Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125–134.CrossRef
Zurück zum Zitat vom Brocke, J., & Mendling, J. (2018). Business process management cases. Digital innovation and business transformation in practice. Berlin: Springer.CrossRef vom Brocke, J., & Mendling, J. (2018). Business process management cases. Digital innovation and business transformation in practice. Berlin: Springer.CrossRef
Zurück zum Zitat vom Brocke, J., Petry, M., & Gonser, T. (2012). Business process management. In A handbook of business transformation management methodology (pp. 137–172). London: Routledge. vom Brocke, J., Petry, M., & Gonser, T. (2012). Business process management. In A handbook of business transformation management methodology (pp. 137–172). London: Routledge.
Zurück zum Zitat vom Brocke, J., & Rosemann, M. (2015). Business process management. In Encyclopedia of management (pp. 1–9). New York: Wiley. vom Brocke, J., & Rosemann, M. (2015). Business process management. In Encyclopedia of management (pp. 1–9). New York: Wiley.
Zurück zum Zitat vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). Ten principles of good business process management. Business Process Management Journal, 20(4), 530–548.CrossRef vom Brocke, J., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). Ten principles of good business process management. Business Process Management Journal, 20(4), 530–548.CrossRef
Zurück zum Zitat vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486–495.CrossRef vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486–495.CrossRef
Zurück zum Zitat Zelt, S., Recker, J., Schmiedel, T., & vom Brocke, J. (2019). A theory of contingent business process management. Business Process Management Journal, 25(6), 1291–1316.CrossRef Zelt, S., Recker, J., Schmiedel, T., & vom Brocke, J. (2019). A theory of contingent business process management. Business Process Management Journal, 25(6), 1291–1316.CrossRef
Zurück zum Zitat Zelt, S., Schmiedel, T., & vom Brocke, J. (2018). Understanding the nature of processes: An information-processing perspective. Business Process Management Journal, 24(1), 67–88.CrossRef Zelt, S., Schmiedel, T., & vom Brocke, J. (2018). Understanding the nature of processes: An information-processing perspective. Business Process Management Journal, 24(1), 67–88.CrossRef
Metadaten
Titel
Planning and Scoping Business Process Management with the BPM Billboard
verfasst von
Jan vom Brocke
Jan Mendling
Michael Rosemann
Copyright-Jahr
2021
Verlag
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-662-63047-1_1

Premium Partner