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Service Business
Erschienen in: Service Business 3/2014

01.09.2014

Web 2.0, social capital and work performance in service companies: the employees’ view

verfasst von: Guillermina Tormo-Carbó, Elies Seguí-Mas, Victor Oltra

Erschienen in: Service Business | Ausgabe 3/2014

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Abstract

Web 2.0 networks have provoked a revolution in the last years due to their capacity to modify human relationships, particularly in business contexts. Social capital, as a crucial intangible asset embedded in Web 2.0 networks, can be extremely helpful to build and optimize personal and organizational power or resources. This exploratory study empirically analyzes the use of Web 2.0 networks for work-related purposes under a new perspective: the perception of Spanish service companies’ employees. Results show a reasonable employee use of Web 2.0 applications with work-related purposes, and identify the main benefits from them and relevant differences in their use.
Vorheriger Artikel Determinants of Web 2.0 technologies for knowledge sharing in SMEs
Nächster Artikel It’s never the same: the role of homogeneity in online services

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Metadaten
Titel
Web 2.0, social capital and work performance in service companies: the employees’ view
verfasst von
Guillermina Tormo-Carbó
Elies Seguí-Mas
Victor Oltra
Publikationsdatum
01.09.2014
Verlag
Springer Berlin Heidelberg
Erschienen in
Service Business / Ausgabe 3/2014
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-014-0248-8

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