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04.11.2022 | Empirical article

Working with AI: can stress bring happiness?

verfasst von: Sandra Maria Correia Loureiro, Ricardo Godinho Bilro, Diogo Neto

Erschienen in: Service Business | Ausgabe 1/2023

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Abstract

This paper explores the effect of artificial intelligence (AI) on employee happiness and proposes a model founded on stress and coping theory to analyze the effect of benign stress on employee happiness and its indirect effect via employee engagement. It combines semi-structured interviews with employees working alongside AI algorithms and agents and surveys 200 employees to assess the proposed model. The results demonstrate that incorporating AI in the workplace can generate stress and affect human well-being but can also be a motivational factor instead of a concern, and that employee engagement plays an essential role in mediating the relationship.

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Titel: Working with AI: can stress bring happiness?
verfasst von: Sandra Maria Correia Loureiro
Ricardo Godinho Bilro
Diogo Neto
Publikationsdatum: 04.11.2022
Verlag: Springer Berlin Heidelberg
Erschienen in: Service Business / Ausgabe 1/2023
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-022-00514-8

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