Ausgabe 1/2023
Special Issue: Implementing Industry 4.0 Technologies in Services: (Opportunities and Reinventions in Service Business) Guest editors: Carlos Flavián, Russell W. Belk and Daniel Belanche
Inhalt (16 Artikel)
Key concepts in artificial intelligence and technologies 4.0 in services
Russell W. Belk, Daniel Belanche, Carlos Flavián
Digital transformation trends in service industries
HeeSoo Chin, Durga Prasad Marasini, DonHee Lee
Applying Industry 4.0 technologies for the sustainability of small service enterprises
Darshan Pandya, Gopal Kumar
Live support by chatbots with artificial intelligence: A future research agenda
Mark Anthony Camilleri, Ciro Troise
Perceived value of AI-based recommendations service: the case of voice assistants
K Akdim, Luis V. Casaló
How monetization mechanisms in mobile games influence consumers’ identity extensions
Miikka J. Lehtonen, J. Tuomas Harviainen, Annakaisa Kultima
Customer comfort during service robot interactions
Marc Becker, Dominik Mahr, Gaby Odekerken-Schröder
Exploring the antecedents of customers’ willingness to use service robots in restaurants
Sebastian Molinillo, Francisco Rejón-Guardia, Rafael Anaya-Sánchez
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
Stanislav Ivanov, Craig Webster, Faruk Seyitoğlu
Working with AI: can stress bring happiness?
Sandra Maria Correia Loureiro, Ricardo Godinho Bilro, Diogo Neto
Transforming data into information for smart services: integration of morphological analysis and text mining
Minjun Kim, Silvana Trimi
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
Enrique Bigne, Carla Ruiz, Carmen Perez-Cabañero, Antonio Cuenca
Can robots recover a service using interactional justice as employees do? A literature review-based assessment
Mathieu Lajante, David Remisch, Nikita Dorofeev
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
Marie-Anne Le-Dain, Lamiae Benhayoun, Judy Matthews, Marine Liard
Is the hotel industry really committed to the environment? Answering using the business models framework
María A. Quintás, Ana I. Martínez-Senra, Adela García-Pintos
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion
Seongbae Lim, Sung Tae Kim